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| reply to whiteyonenh
Re: Number port from Fairpoint to Vonage Did you ever get this problem resolved? How long did it take, what did you do?
I just got a number ported from Fairpoint to Vonage today, and am not getting all the calls (cells seem to work), people call my cell phone and say the home # just keeps ringing.
I don't expect this to be resolved in a day, but wondering how long before I start to raise a fuss.
Thanks | |
| said by WahooSAB:Did you ever get this problem resolved? How long did it take, what did you do? I just got a number ported from Fairpoint to Vonage today, and am not getting all the calls (cells seem to work), people call my cell phone and say the home # just keeps ringing. I don't expect this to be resolved in a day, but wondering how long before I start to raise a fuss. Thanks Yes it did get resolved, took several weeks, and several calls to Fairpoint, I also had someone on the forums looking into it. Fairpoint claims that supposedly Vonage submitted the number-port incorrectly, but I highly doubt that, with all the problems with Fairpoint.
Interestingly enough, we had voicemail on the Fairpoint line, and after the line was transferred to Vonage, we lost dialtone at our home from Fairpoint, but incoming calls from Fairpoint lines went to the old Fairpoint voicemail system. This was the main issue, and from what I was told, was basically a back-end configuration issue, where Fairpoint did not properly reconfigure their routing tables to properly route the calls to Vonage.
Like I said, my issue was quite similar to yours, in that basically incoming calls worked for everyone that had phone providers other than Fairpoint. Sprint, US Cellular, Verizon Wireless, and out of state landlines all had no trouble. Have the people that can't contact you call Fairpoint to complain, and I wish you luck. | |
| Should I wait the weekend, to see if it resolves on its own. Or just start nagging right away? It seems other Fairpoint customers can call me, just not one's with the same first three digits (not counting the area code)
Thanks again. | |
| said by WahooSAB:Should I wait the weekend, to see if it resolves on its own. Or just start nagging right away? It seems other Fairpoint customers can call me, just not one's with the same first three digits (not counting the area code) Thanks again. Strange, with my issue it was callers from Keene, Marlborough, and Peterborough, that I know of that couldn't get through, it was a number port of a Jaffrey number. Either way, good luck. At least your issue seems a little more localized, but in any event, if it's just people within the same exchange, it definitely sounds like a Fairpoint issue if it doesn't get resolved through the weekend. | |
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