Bell India
@videotron.ca
| Bell to outsource more to India »www.business-standard.com/india/···o=362183
Bell Canada to outsource projects to India:
Canadian telecom giant Bell Canada, a subsidiary of Bell Canada Enterprises Inc (BCE Inc), is planning to outsource key voice-based projects for its internet and satellite TV divisions to India. The telecom giant, , according to market sources, is currently in the nascent stages of scouting for an outsourcing partner in India and will float a formal tender once it frames a vendor shortlist. “The projects being sent to India will be inbound in nature and Bell Canada is looking at a BPO partner with strong competencies in front-end work for international clients. A formal tender to the effect is yet to be floated as the scouting process for a partner is still in the initial stages. The deal size could be between $15 million to $25 million annually on initial estimates,” sources said.
Didn't the employee's come in here and state Bell in cutting India off? Bringing more jobs home (Well to the states that is).
heh  | |
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mlerner
Premium
join:2000-11-25
Nepean, ON | Re: Bell to outsource more to India Hasn't Bell learned anything by now? It's like they're purposely trying to fail at everything. | |
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dirtyjeffer
Oh Yeah
Premium
join:2002-02-21
London, ON | Re: Bell to outsource more to India i think the execs have shorted the stock and doing their hardest to continue flushing the company down the toilet.  | |
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| penguin318
join:2008-07-23
Merrickville, ON
| said by mlerner  :Hasn't Bell learned anything by now? It's like they're purposely trying to fail at everything. Yeah they have learned that if support is in India there are more "accidental contract extensions" and gross misinformation ( I was told by India that I would have DSL access in 6 months almost a year ago, still on dial-up) seems like a smart business move to me. | |
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Peter Principle
@cgocable.net
| Re: Bell to outsource more to India said by penguin318 :said by mlerner :Hasn't Bell learned anything by now? It's like they're purposely trying to fail at everything. Yeah they have learned that if support is in India there are more "accidental contract extensions" and gross misinformation ( I was told by India that I would have DSL access in 6 months almost a year ago, still on dial-up) seems like a smart business move to me. Plausible deniability. »en.wikipedia.org/wiki/Plausable_deniability
The New Bell (revenue stream). | |
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toot toot
@videotron.ca
| Re: Bell to outsource more to India Ah well less people at Bell in Canada. More at India.
People will just leave due to continuing poor an lousy service. and I have no qualms about that. To heck with them.
Be it employee's or customers, Bell hates them all equally. Hence, no discrimination  | |
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AOD
join:2008-01-24
Toronto, ON
| said by penguin318 :said by mlerner :Hasn't Bell learned anything by now? It's like they're purposely trying to fail at everything. Yeah they have learned that if support is in India there are more "accidental contract extensions" and gross misinformation ( I was told by India that I would have DSL access in 6 months almost a year ago, still on dial-up) seems like a smart business move to me. Not to be to rude. but how in the fuck is anyone in india going to know about a customers DSL problems i mean they are half way around the world!. If you want to get rid of a union fire all union employee's hire them back non-unionized. i'm assuming its not that simple, probably isnt. but still back to my main issue. why cant bell hire CANADIANS? | |
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chronoss2009
join:2008-09-23 | i see raise pricing with UUB and then outsource more jobs , during a recession when fellow canadians NEED a job.
THEIRS LEADERSHIP | |
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ex bell
@cgocable.net
| More work for me!
When customers get frustrated with dealing with India they call me out of exasperation if it's an issue I can help them with.
Some just plain call for advice if I have helped a friend or relative.
I guess the US companies cost to much and with Kev's boat and the price of gas and with only so much money to extort.
Just yesterday two Sympatico dsl desk top installs and the techs. left both customers with no dial tone when they left.
This just gets better each day.
July 3rd vote results. Hmmmm. | |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| Man... That's BS!
Sorry to hear for all involved here and that I've crossed paths with being affected by this! 
Rocky
--
TSI Rocky - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
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Davesnothere
join:2009-06-15 | They may need a new logo again soon, for the yet to be announced name change :
Bell India, anyone ?
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Gundam_MX
Stomping Robot
join:2003-06-27 | Wasn't there news that Bell was moving the employment back to Canada because the customer service from India was not good? | |
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ex bell
@cgocable.net
| said by Gundam_MX :Wasn't there news that Bell was moving the employment back to Canada because the customer service from India was not good? I think one of the resident Bell spin-masters said they were moving it back from overseas.
When pressed it was really only on this continent. Phoenix Arizona i believe. At least they speak a better Canadian. | |
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| | Robrr
join:2008-04-19
Toronto, ON
1 edit | Re: Bell to outsource more to India Economy is starting to get better so Phoenix (worst place hit by recession in North America according to reports) is now costing more than India again so they are moving the jobs back to India. | |
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globalization
@videotron.ca
| said by Gundam_MX :Wasn't there news that Bell was moving the employment back to Canada because the customer service from India was not good? I think they did hire "some" in Canada.. like call centers in Ottawa/gationeau
Then they said they were bring jobs back from India. The employee's said Bell is listening. But the job were actually going to the state of Arizona, like ex-bell said.
Then they broke up some union members a couple of months back by closing a couple of office's in Ontario and re-opening an office further out. Then told people if they don't move to the new location they lost their job.
Then India was bitching about a month ago that if companies pulled out of their call center meca of the world (ie. US/Canada protectionism) that employs thousands, they would retaliate in like. Keep in mind India is a cheap source of computer engineers and software writers among other things (not just call centers). If I'm not mistaken, India said something along the lines of, "pull out the call centers and we will start buying arms from Russia or China". Arms is a multi-billion dollars industry in North America (Not sure what % of that is Canadian). So the India call center thing is a political hot bed in "globalization" that affects more than just a call center. | |
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ex bell
@cgocable.net
| Re: Bell to outsource more to India said by globalization :
If I'm not mistaken, India said something along the lines of, "pull out the call centers and we will start buying arms from Russia or China". Arms is a multi-billion dollars industry in North America (Not sure what % of that is Canadian). So the India call center thing is a political hot bed in "globalization" that affects more than just a call center.
Wow Bell is a co-conspirator in a geo-political military scenario doing this for national security?
How altruistic of them. | |
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dunno
@videotron.ca
| Re: Bell to outsource more to India said by ex bell :said by globalization :
If I'm not mistaken, India said something along the lines of, "pull out the call centers and we will start buying arms from Russia or China". Arms is a multi-billion dollars industry in North America (Not sure what % of that is Canadian). So the India call center thing is a political hot bed in "globalization" that affects more than just a call center.
Wow Bell is a co-conspirator in a geo-political military scenario doing this for national security? How altruistic of them. Well that I can't answer.
But when hundreds of million of dollars and thousands of jobs are at stake, it does get political. | |
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yuppers
@videotron.ca
| said by globalization :
Keep in mind India is a cheap source of computer engineers and software writers among other things (not just call centers).
said by R3wsta_xBell :
They're looking to engage an offshore IT company to usher in the new technology at a significantly reduced cost of delivery.
Yup.
It's not just call centers like most people think.
Developers, writers, engineers on and on.
Huge source of "qualified", educated and low cost labor.
Need software-hardware developed, send it to India. Slap a Bell or Telus name on it and it's Canadian! | |
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R3wsta_xBell
@bell.ca
| This outsourcing isn't about customer facing positions.. It's about outsourcing their IT initiatives.
They're looking to engage an offshore IT company to usher in the new technology at a significantly reduced cost of delivery.
I lost my job at Bell back in August (in IT) and the company I'm with now is huge into India IT.
They're pushing more and more jobs offshore.
Here's the best part; the outsourced company we partner with screw up in IT delivery too. (just like customer service)
Most of the stuff has to be reworked because of these bozos and due to tight timelines on our projects, the delivery teams only give them easy stuff to do and bury the expense in something else.
Management thinks things are great though; because they can get a Java Developer for $15/hr.
Maybe Bell's new "partner" can finally bring in FTTH or IPTV. | |
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word games
@videotron.ca
| Job waise there is a tracker here:
»www.xchangemag.com/hotnews/telec···200.html
But it's outdated.
Feb 2009 results:
BellCanada - Jan. 2009 - 4,000 jobs gone.
There has been announced and unannounced layoff's since, and minor hiring in Ottawa apparently. Along the lines of fired 4000 union workers, hire 100 non-union workers.
heh
So when an employee comes in and starts mouthing that they are hiring and bringing jobs back, look at the bigger picture | |
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eh
@videotron.ca | one day I will use the spell check. One day... | |
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dissapbell
@bell.ca
| What I see from Google Search each Indian IT company recruits about 15000 to 25000. About 20000 jobs are offered for Freshman at Campus around India and some UK/USA universities. 75% offers are accepted. That's huge job recruitment even in Year 2009 wit 8% pay raise. Its like two jobs every hour year around. Reducing by high turn outs the recruitment is about 18,000 per year. Yes for one company. All I can say if Holy crap. | |
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exactly
@videotron.ca
| Re: Bell to outsource more to India Yes it is.
See why India turned around and said, if you remove these jobs we will outfit our military from China and Russia... It would ruin their economy and thrust thousands upon thousands into the streets.
Wish I could find this gem... It was in the mainstream news about a month ago.
Everything is so delicately intertwined ay. From the Indian Bell rep calling himself mik jagger to the missiles India buys... | |
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Buque Fel
@bell.ca
| I wonder when Bell will get wise outsource their Senior Management to India. I'm sure that even India must have some arrogant dumb arses. And I'm sure they'll work for less than Canadian-based arrogant dumb arses. | |
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WaitForGodot
join:2009-01-07
 ·Bell Sympatico
·TekSavvy Solutions..
| Re: Bell to outsource more to India said by Buque Fel :I wonder when Bell will get wise outsource their Senior Management to India. I'm sure that even India must have some arrogant dumb arses. And I'm sure they'll work for less than Canadian-based arrogant dumb arses. I am sure that day is not too far away. There are company's which take on outsourced CIO or CFO work, so outsourced dumb-ass management type should not be too difficult. | |
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Peter Principle
@cgocable.net
| Some words of wisdom for the cabal of geniuses at the helm of Bell from the CEO of the largest company in the US.
".... like many U.S. companies GE has turned too many core technological procedures over to outside contractors and foreign operations."
"In some areas, we have outsourced too much," Immelt said, according to a copy of his prepared remarks. "We plan to 'insource' capabilities like aviation component manufacturing and software development."
»news.yahoo.com/s/nm/20090626/bs_···immelt_1 | |
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cpsycho
join:2008-06-03
Orangeville, ON
·Wightman Telecom
 ·Rogers Hi-Speed
| I get different idiots from different India numbers calling me each month asking if I want 7mb internet. Whats worse is they argue with me on the fact that bell does not have 7mb in my area. When the best bell can do is 1mb.
They sure do like to lie constantly. I wonder how many unsuspecting customers they get with it. | |
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Bell suckz
@teksavvy.com
| I never trust whatever Bell claims anymore even if it's the truth. They lost my trust with them. When I asked them to resolve a bill they screwed up they claimed they fixed it yet it showed up again in next statement. I called 4 times and was told it was corrected.
Then I left Bell and they added another month's charge when I already gave them notice. They claim they would send a package kit so I can send back their modem, they never did.
You would have to be a total idiot to trust whatever Bell is saying, because more than half the time it isn't true in the first place. | |
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dissapbell
@bell.ca | Re: Bell to outsource more to India Holy @#$%^
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ex bell
@cgocable.net
| Re: Bell to outsource more to India said by dissapbell :
Holy @#$%^
So this is what the CSRs are looking at out the window when they are talking to Bell victims.
No wonder their support is so screwed up.
BTW can anyone see terminal in there or do they just splice into any pair with dial-tone? | |
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WaitForGodot
join:2009-01-07
·Bell Sympatico
·TekSavvy Solutions..
| Re: Bell to outsource more to India said by ex bell :said by dissapbell :
Holy @#$%^
So this is what the CSRs are looking at out the window when they are talking to Bell victims. No wonder their support is so screwed up. BTW can anyone see terminal in there or do they just splice into any pair with dial-tone? On the plus side, you have to give credit to the guy who does climb the pole to hook up a new connection ... cross-talk or not. | |
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Bell Tech
@videotron.ca
| said by dissapbell :
Holy @#$%^
You make believe that the above image is any different than the way Bell treats its very own customers.
We may not have that type of ugliness, but we sure as hell have the associated problems of that picture.
Years of posts on this forum, and Bell's own forum proves this.
The quality of procured services in no different than the quality of Bell's customer support for the procured services (that the customer pays for).
The above picture is very representative of Bell itself and its' low quality services and support venues. | |
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| | rik
join:2008-05-25
Vanier, ON | ya but they're really close to the Bell C.O.
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rik
join:2008-05-25
Vanier, ON
·Acanac
| Yup,
It's ok for Bell/Rogers to open up "cheap" sweat shops abroad (for illegal profiteering), but if you or me work abroad our Cdn. government punishes us with even more Taxes.
-ya, and most of you know exactly what I mean.
loverly eh ?, here's to our Canadian Lemmings -errr I meant Beavers'. ?
Rick. | |
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dissapbell
@bell.ca
| Re: Bell to outsource more to India said by rik : Yup, It's ok for Bell/Rogers to open up "cheap" sweat shops abroad (for illegal profiteering), but if you or me work abroad our Cdn. government punishes us with even more Taxes. -ya, and most of you know exactly what I mean. loverly eh ?, here's to our Canadian Lemmings -errr I meant Beavers'. ? Rick. Hey Rick all these call center are Air conditioned and not run from Boiler room. So they are not cheap sweat shops.
And you have problem with our Government take it up to them.
The problem is Bell has huge issues in lots departments. But all these problems existed before jobs migrated offshore. So I don't see the India call center as problems but effects of bad policies by Bell. This issue is not only with Bell but all other Canadian companies. With Bell its unbelievable. | |
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