republican-creole
Search:  

 
 
   All ForumsHot TopicsGallery






how-to block ads


 
Forums » US Telco Support » Qwest » Is this info good or bad on my DSL line trace?
Uniqs:
1377
Share Topic:
RSS topic:
toggle:
flat / full
normal / watch
Posting:
Post a:
Post a:
Changed to new DSL account, now regular disconnects »
page: 1 · 2
ChrisLV426

join:2009-06-26
Littleton, CO

Is this info good or bad on my DSL line trace?



Ok here's the thing. I pay for QWEST's 1.5mbs service in Littleton, CO and I constantly get 0.6 to 0.75mbs download. I would not mind if I was getting slower speeds then advertised as I realize the complications inherent in the architecture but less then half of what I am paying for is unacceptable. I have just started to research all of the excellent info on this site and although not new to computers I am new to the intricacies of networks and broadband technology and terminology.

I am trying to educate myself along with calling QWEST tech support and asking them how far away from the hub I am and if they can switch me to another truck or gateway. So are those numbers bad or good? Any suggestions on how to further my education would be appreciated.Thank you in advance.

Chris.

no_one

@qwest.net

Re: Is this info good or bad on my DSL line trace?

»www.qwest.com/internethelp/QA/sp···est.html

Here is a Qwest speed test. Try it a few times. What are the results. Also, do you know what your stats from your modem are.
traceroute will not really show anything to do with speed. Just bad routing.
ChrisLV426

join:2009-06-26
Littleton, CO

Here is a Qwest speed test. Try it a few times. What are the results. Also, do you know what your stats from your modem are.
traceroute will not really show anything to do with speed. Just bad routing.
About typical of results from sites like Speakeasy and Speedtest.net:



Connected at 736/736kbs on the modem configuration page at the time of the Qwest speed check.
dynodb
Premium,VIP
join:2004-04-21
Minneapolis, MN

Re: Is this info good or bad on my DSL line trace?

said by ChrisLV426 See Profile :

Connected at 736/736kbs on the modem configuration page at the time of the Qwest speed check.
There's your problem- you're trained well below the 1.5M you're provisioned for. If you've checked your end in terms of wiring, filters, etc, then you'll need to call Qwest. They may need to send out a tech to check out the line between the DSLAM and your house.
ChrisLV426

join:2009-06-26
Littleton, CO
My line is dedicated to DSL and the modem firmware is the latest version.

no_one

@qwest.net
Any info on say SNR or errors?

With that connected speed something is up.
ChrisLV426

join:2009-06-26
Littleton, CO
Any info on say SNR or errors?
Where would I look for that? Under Advanced setup on the modem configuration page? I'll go poke around.
ChrisLV426

join:2009-06-26
Littleton, CO
Here's the only place I can find referecne to SNR so far:


no_one

@qwest.net

Yes other more knowledgeable will chime in. Yes that is the correct info. I say ugh. Do you have all the filters in on all phones, fax machines, alarm systems etc. Plus no filter on DSL to the computer.
Others I am sure will chime in but to me those numbers are ugh.
ChrisLV426

join:2009-06-26
Littleton, CO

Do you have all the filters in on all phones, fax machines, alarm systems etc. Plus no filter on DSL to the computer.
No filters, the line is dedicated to DSL only.

There's your problem- you're trained well below the 1.5M you're provisioned for. If you've checked your end in terms of wiring, filters, etc, then you'll need to call Qwest. They may need to send out a tech to check out the line between the DSLAM and your house.
I will do that. Thanks for the help guys.

no_one

@qwest.net

here is more what it should look like.

VPI: 0
VCI: 32
DSL Mode Setting: MMODE
DSL Negotiated Mode: ADSL2Plus
Connection Status: Showtime
Speed (down/up): 12124 / 892 Kbps
Number of Retrains: 2
Number of Retrains Elapsed Time: 491 Hours 25 Mins 28 Secs
ATM QoS class: UBR
Near End CRC Errors (I/F) : 0/0
Far End CRC Errors (I/F) : 0/7
Near End CRC(Within last 30 mins)(I/F) : 0/0
Far End CRC(Within last 30 mins)(I/F) : 0/0
Near End RS FEC (I/F) : 0/0
Far End RS FEC (I/F) : 0/0
Near End FEC(Within last 30 mins)(I/F) : 0/0
Far End FEC(Within last 30 mins)(I/F) : 0/0
Discarded Packets(Within last 30 mins): 0
SNR Margin (Downstream/Upstream): 14/10
Attenuation (Downstream/Upstream): 11/6
jasonki32

join:2002-05-18
Minneapolis, MN
Your attentuation is on the high side and maybe the reason for your modem being able to train at that speed. It is probably the cause for all the errors on the line.
ChrisLV426

join:2009-06-26
Littleton, CO

Your attentuation is on the high side and maybe the reason for your modem being able to train at that speed. It is probably the cause for all the errors on the line.
So is that a problem in the line, the modem or something over at QWEST?
ChrisLV426

join:2009-06-26
Littleton, CO

I called QWEST and they have an automated line check before you even talk to a human being and that automated check claims that there is no problem at their end. Which leaves quite a lot open to interpretation. I have a call in to my ISP. We'll see what they say before I call QWEST back and try to get some live support.

KPAZ

@qwest.net
I recommend everyone with DSL replace the phone line from the jack to the modem with a Cat5 phone line. I did it yesterday and increased my speed tests results by 1.5mbps.
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

Re: Is this info good or bad on my DSL line trace?

said by KPAZ :

I recommend everyone with DSL replace the phone line from the jack to the modem with a Cat5 phone line. I did it yesterday and increased my speed tests results by 1.5mbps.
I'm running 3.0 Mb/s (less the overhead) on CAT 3 wire. I doubt that replacing 40 feet of CAT 3 with 40 feet of CAT 5e will improve my SNR, or line attenuation.

FWIW, I replaced 40 feet of untwisted station wire (~40 years old at the time) when I installed that run of CAT 3. It did not buy me even 0.5 dB of improvement for either SN, or attenuation.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
smithduluth

join:2006-10-26
Duluth, MN

Re: Is this info good or bad on my DSL line trace?

I don't think that a 50 foot or so length of Cat 5 or 6 will make a difference going to your modem from the demarc after a few thousand feet of cat 3 to the CO. A home run wire to the demarc from the modem is a good idea however, then just one filter will handle the rest of the existing house wiring.

KPAZ

@qwest.net
Your problem is different. I don't recommend you replace anything. I recommend it to the other person because he was using pure phone wire.
y_not

join:2002-07-15
Redmond, OR

Re: Is this info good or bad on my DSL line trace?

Maybe I'm missing something here..

How would running a 7ft patch cord that uses 4twisted pairs, then twisted upon themselves, better known as Cat5/e have any impact on a line that's already using twisted pairs?

Even old school phone wire is using twisted pair, since the early 1900's.

I can see running a home run with Cat5e as I have done would at the very least prevent adl. interference short of a large EMI from parallel power lines.
But even then, you're still only using 1 pair.
Unless you have 2 screw down lug type terminals on both ends and you can connect up all 4 pairs. 4 wires to each ring and tip, one wire coming from each pair for each side of the terminal conn.

But even then... will it really make a difference?

Just curiosity!

KPAZ

@qwest.net

Re: Is this info good or bad on my DSL line trace?

said by y_not See Profile :

Maybe I'm missing something here..

How would running a 7ft patch cord that uses 4twisted pairs, then twisted upon themselves, better known as Cat5/e have any impact on a line that's already using twisted pairs?

Even old school phone wire is using twisted pair, since the early 1900's.

I can see running a home run with Cat5e as I have done would at the very least prevent adl. interference short of a large EMI from parallel power lines.
But even then, you're still only using 1 pair.
Unless you have 2 screw down lug type terminals on both ends and you can connect up all 4 pairs. 4 wires to each ring and tip, one wire coming from each pair for each side of the terminal conn.

But even then... will it really make a difference?

Just curiosity!
He is using regular phone line.... With DSL the less phone line the better.
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

I don't have a problem. I am just pointing out that I didn't buy squat replacing untwisted wire with CAT 3. And the difference between the untwisted wire, and CAT 3 is an order of magnitude greater than the difference between CAT 3 and CAT 5.

From the jack to the modem, is often shorter. I have a cousin who added about 20 ft. of satin phone cable from the jack to the end of the 12 ft. run of CAT 3 included with the SpeedStream 4100 modem shipped by AT&T. I did advise against it, but he was pretty insistent. So I figured I'd set it up and check his statistics afterward. Damn! He has better numbers than I, and his line can support Elite (6 Mb/s service) where mine only supports Pro (3 Mb/s service). He is closer to his DSLAM than I am to mine.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
ChrisLV426

join:2009-06-26
Littleton, CO
I recommend everyone with DSL replace the phone line from the jack to the modem with a Cat5 phone line. I did it yesterday and increased my speed tests results by 1.5mbps.
Did you find it local or online?

KPAZ

@qwest.net

Re: Is this info good or bad on my DSL line trace?

I have no clue where I got it. It was in my chest of old computer cords, parts, etc. Its a CAT5 cable with RJ11 (phone style) connectors on the ends.

I don't know who makes it but I searched online and found two sites selling CAT5 RJ11 cables.

»www.educational-software.com/bel···ils.html
»www.diguniverse.com/TELECOM/BATT···E-S.html

If anyone can identify the cable I have it has this written on it:
SUNF PU (UL) E132276-A TYPE CM 75°C 2PR 24AWG (Y) CSA LL64151-A PCC FT4/CMG CAT.5 - - - UTF
ChrisLV426

join:2009-06-26
Littleton, CO
Newegg has some Rosewill cat6 cables. Next question. I only have a cat5 slot for the cable that goes to my PC. The others are regular phone jack connectors. Does that mean I need a new modem or just an adapter?

KPAZ

@qwest.net

Re: Is this info good or bad on my DSL line trace?

If you buy the CAT5 RJ11 cable you will not have to buy another modem or any adapters. The cable is just like a CAT5 ethernet cable but has regualr phone connectors on the end. Just replace your phone line from the jack to the modem with the CAT5 RJ11 cable. It should help your speeds as it did mine.

CocoaVanilla
I love oranges
Premium
join:2008-04-16
Tucson, AZ
·Qwest.net
·XMission
·Comcast

Who's your ISP? It doesn't appear to be Qwest itself - Mammoth Networks is used by resellers, and in my short time using them, has a very shoddy network. Essentially, you're purchasing the line from Qwest and purchasing the actual Internet service from a reseller who happens to use Mammoth.

That said, if you're training at less those speeds, your problem is between your premise and the Qwest DSLAM.

no_one

@qwest.net
always get data backer with qwest. extortion but cheaper that their f u service call.
Ok not that bad. Techs good under pressure for numbers. The techs can be great but no leaway for shit. Covering their own asses to have a job.
ChrisLV426

join:2009-06-26
Littleton, CO

Who's your ISP? It doesn't appear to be Qwest itself - Mammoth Networks is used by resellers, and in my short time using them, has a very shoddy network. Essentially, you're purchasing the line from Qwest and purchasing the actual Internet service from a reseller who happens to use Mammoth.

That said, if you're training at less those speeds, your problem is between your premise and the Qwest DSLAM.
Totalspeed.net and DSLBlast.
ChrisLV426

join:2009-06-26
Littleton, CO

If you buy the CAT5 RJ11 cable you will not have to buy another modem or any adapters. The cable is just like a CAT5 ethernet cable but has regualr phone connectors on the end. Just replace your phone line from the jack to the modem with the CAT5 RJ11 cable. It should help your speeds as it did mine.
I don't understand how that would help if the problem is at my ISP? Or are you saying that I may have a problem with them but still might be able to pump some more data through the line with a faster cable?
ChrisLV426

join:2009-06-26
Littleton, CO

If you buy the CAT5 RJ11 cable you will not have to buy another modem or any adapters. The cable is just like a CAT5 ethernet cable but has regualr phone connectors on the end. Just replace your phone line from the jack to the modem with the CAT5 RJ11 cable. It should help your speeds as it did mine.
Not having any luck finding one but I have found the adapter. Anyone have any idea where I can get such a thing in town? I would like to get it taken care of tomorrow. Best Buy and Home Depot have some cat5e and 6 stuff but no gender changing couplers:

Forums » US Telco Support » QwestChanged to new DSL account, now regular disconnects »
page: 1 · 2


Sunday, 06-Dec 01:51:17 Terms of Use | Privacy Policy | Hosting by www.nac.net - DSL,Hosting & Co-lo | feedback | contact
over 10 years online! © 1999-2009 dslreports.com.
page compression OFF
Most commented news this week
· [163] Comcast Releasing Promised Usage Meter
· [147] Avast Antivirus Has Gone Mad
· [128] Comcast Makes NBC Universal Acquisition Official
· [123] The Bandwidth Hog Does Not Exist
· [105] Graduate Student Unveils Sprint's GPS Sharing With Feds
· [101] Google Invades ISP, OpenDNS Turf With Google Public DNS
· [85] FCC Ponders Moving From PSTN To IP Voice
· [82] Latest Consumer Reports Survey Not Kind To AT&T
· [80] New Bill Aims To Limit ETFs
· [75] Sprint Defuses GPS Privacy Media Bomb
Most people now reading
· False positive in Avast! or is it real? [Security]
· Wife might have to work in.... Iowa for a few months!!! [General Questions]
· Connecting to Google Voice Via SIP [VOIP Tech Chat]
· 3.x Feral Druid - Bear Tanking Guide [World of Warcraft]
· Windows 7 boot manager editing questions [Microsoft Help]
· RG Firmware update to VDSL2 this morning [AT&T U-verse]
· [How to] Install Asterisk on an Asus WL-520GU router [VOIP Tech Chat]
· First commercial tool to crack BitLocker arrives (Updated) [Security]
· How fast is your upstream internet connection? [General Questions]
· Is there any true cure for, or way to prevent, a hangover? [General Questions]