mbernste
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| reply to csmcdem
Re: [iO] SDV/Tuning Adapter Troubleshoting Advice
said by csmcdem  :try swapping the adapter, worked for me Well, it's not the TA, though I suppose two TAs could be bad. He installed a different one and the same symptoms as documented in the above postings. He seems to be mildly frustrated, which is understandable. I'm starting to not feel optimistic that he will be able to resolve it. Right now he's doing a second signal level check. I wonder, if he can't fix it, where do I go from here? I'm thinking a posting in OOL direct might be my next course of action.
My signal level are: -1 for incoming (range is +10 to -10) and 47 for outbound (30 to 55 is the "good" range IIRC). |
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mbernste
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1 edit | reply to bcronin
said by bcronin :To make a long story short, it was caused by a bad coaxial cable between the TA and the TiVo. Not only was that tried, but the coax from the wall to the TA was swapped as well. Still no luck.
Update: so the poor CV guy has been here for two hours. I got to give him credit. Right now it looks like the box was never provisioned correctly. He's made like 15 phone calls (including when he loses his signal, thanks to NexTel). I feel bad for the people who has work orders after me, but I got to give him an A for effort. One supervisor said to him it's a TiVo problem and he was quite insistent in saying it isn't since the box never gets the update. Plus one for CV field support! |
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mbernste
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Piscataway, NJ | reply to RickNY
It looks like neither tuning adapter 1 or 2 never does the initial link up to do the download, so it seems like it is a plant-side/Cablevision-side issue. |
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mbernste
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Well, after almost three hours of solid work and beign transferred to like 10 different people, he couldn't get it working. Despite all of this, the guy was EXCELLENT! Why? Despite getting flak from his boss who not only told (well, yelled at) him to go on to his next call and insisted it was the TiVo, the tech told him it isn't because the boxes did the same thing when not connected. He spoke to dispatch, and a couple of 2nd and 3rd tier people without luck. They tried sending hits to the box, rebinding the cablecards, etc. Ulitmately he gave me a case number after having a trouble ticket opened for someone in engineering or some other area within Cablevision to investigate. Factoring in the holiday, if I don't see any progress by Wednesday, I'll call up and give them the case number.
Right now I have a different TA which he verified was activated on my account. The TA is just sitting there valiantly going through the reboot process just like its predecessor did. This reboot happens regardless if the USB cable is connected or not. |
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IllIlIlllIll
EliteData
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join:2003-07-06
Lindenhurst, NY
| reply to mbernste
blinking = aquiring
solid = aquired
off = not aquired
issues sounds like it cannot communicate with the plant.
i have experienced the same exact issue with a cable modem.
turned out to be a plant problem.
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mbernste
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1 edit | said by IllIlIlllIll :issues sounds like it cannot communicate with the plant. That's exactly what the CV tech and I are thinking.
Just one correction: When the TA is done with the download the light should be off as per the instructions:
said by Tuning Adapter Installation Guide From Cablevision :
All CableCARDs must be installed first in the CableCARD device before installing the Tuning Adapter.
Note: All CableCARD installations require a professional installation. Please contact Customer Support
to arrange for an appointment if your CableCARD is not already installed in your CableCARD device.
2 Before beginning your installation, look on the back of the Tuning Adapter for its Serial Number. It begins
with the letters SAB. Jot it down below. This number is required to authorize your Tuning Adapter.
Tuning Adapter Serial Number: S A B __ __ __ __ __ __
3 Connect the coaxial cable coming in from the wall into the “CABLE IN” port in the back of the Tuning Adapter.
Note: This coaxial cable may already be connected to your CableCARD device. If so, remove and connect it
to the “CABLE IN” port on the Tuning Adapter.
4 Using the coaxial cable provided, connect the Tuning Adapter “CABLE OUT” port to the “CABLE IN” port
on the CableCARD device.
5 Plug the DC Power cord provided into an electrical wall outlet and the other end into the DC-IN of the Tuning Adapter.
6 After plugging in the DC power cord, the green LED will begin to blink. The Tuning Adapter will begin
downloading the latest program and service information. This could take up to 15 minutes.
7 After 15 minutes, confirm the green LED on the front of the Tuning Adapter is no longer blinking and is not illuminated.
8 Next, call Customer Support at 1-866-670-0855. Advise Customer Support that you require authorization
of your Tuning Adapter. Provide the Serial Number of your Tuning Adapter (recorded above) to Customer Support.
9 Press the button on the front panel of the Tuning Adapter. This green LED should illuminate and remain on. If
the green light does not illuminate, wait a few moments, then press the button again. There may be a slight
delay for the authorization to complete processing.
10 Using the USB cable provided, connect the USB port on the back of the Tuning Adapter to one of the
USB ports on the CableCARD device. Follow on screen instructions and press continue. Your CableCARD device
should now be ready to receive all the switched digital video channels to which you have subscribed.
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mbernste
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I got everyone really stumped on this. Today I worked with someone from "executive support" and he couldn't get it working. Being totally baffled and me reiterating that this problem is reproducible even without the USB cable connected to the TiVo he scheduled someone to come out tomorrow morning to take another look. What this person will do that the guy on Friday didn't do is up to anyone's guess. Supposedly he will come out with a third tuning adapter since as of right now the thought is that I may have gotten two bad tuning adapters, as unlikely this may be. I know it is not the TiVo since the TA goes through its motions so quickly.
We shall see, but my confidence in Cablevision being able to resolve this is diminishing rapidly. |
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Tursiops_G
Technoid
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join:2002-02-06
Norwalk, CT
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| Maybe CV bought their TAs from SONY?
(Warning: The Following Content is rated "M" for Mature Language):
»www.theonion.com/content/video/s···piece_of
(Sorry, just couldn't resist)... 
Seriously though, I hope that CV can resolve your TA problem... 
-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway. |
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