US Telco Support > AT&T > AT&T Southeast > [Line Problem] DSL Statistics / Problem with Line?

[Line Problem] DSL Statistics / Problem with Line?

what internet plan from at&t do you have & what modem? Also how many telephones are in your house and what Ghz do they use (looking at the phone in most cases should tell you) and do you have any kind of alarm system at all? (these can sometimes cause interference).

6 Mb UP / NO Alarm / 1 Phone, 2 Wire Wireless Router, DSL constantly drops even when i hook the modem directly into the NID. Thinking about calling Comcastik tomorrow after being down for a week / 2 techs later.

It sounds to me like the wiring at or around your house might be bad.... so switching ISP's probably won't help much..

Cable modem should fix it.

I just opened my stats lol. Its horrible.

Collected for 2:01:41
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event
ATM Cell Header Errors: 27873 27873 548 0:00:48

ATM Loss of Cell Delineation: 23935 23935 414 0:00:48

DSL Link Retrains: 24 24 1 0:00:48

DSL Training Errors: 72 72 4 0:00:10

DSL Training Timeouts: 0 0 0 0:00:00

DSL Loss of Framing Failures: 48 48 1 0:00:48

DSL Loss of Signal Failures: 35 35 2 0:00:48

DSL Loss of Power Failures: 0 0 0 0:00:00

DSL Loss of Margin Failures: 147 147 2 0:00:48

DSL Cumulative Errored Seconds: 1219 1219 14 0:00:48

DSL Severely Errored Seconds: 517 517 11 0:00:48

DSL Corrected Blocks: 257494 257494 865 0:00:48

DSL Uncorrected Blocks: 28471 28471 558 0:00:48

ISP Connection Establishment: 18 18 18 1:49:12

man.. lol, I think it's definitely safe to say the phone line is tore up... If you get cable tv does it have any problems?

I have AT&T Dish Network. AT&T has been promisising me since tuesday it will be fixed. Tomorrow at BY 7:00 PM a Tech will be checking myline on the DSLAM at the CO, if it isnt fixed LOL they are done. They are not going to like the call to customer relations!!! LOL

reply to SFFR
I found a cool new page.

DSL Line (Wire Pair): Line 1 (inner pair)
Downstream Rate Cap: 7040 kbps
Downstream Atten. at 300kHz: 50.1 dB

Uncancelled Echo: 26.6 dB Suspicious - check phone filters and alarm
VCXO Frequency Offset: -23.9 ppm Ok
Final Rx Gain: 21.4 dB Ok
Impulse Noise Comp. Tones: 45 Suspicious - impulse noise detected
Excessive Impulse Noise: 0 Ok
Impulse noise protection: 2.76
Delay of latency path: 15.95 ms

WTF is Impulse Noise?
Plus all of the filters are on

If the problem is STILL present even at the NID (You plugged it directly into the test jack, right?) then aside from a potentially faulty DSL modem, bad grounding somewhere or a bad phone cord, the problem is on AT&T's side.

As for the impulse noise, anything from a bad dimmer light to bad grounding somewhere can cause this issue.
--
ISP: CableOne 3 mbit/300 kbit

reply to SFFR
N/M. Missed it earlier.

I fixed the Impulse Noise 0 Db now, all that remains is the uncancled echo right now it is 7 db an hour ago it was 30 db right at the NID

reply to SFFR
Also the modem is brand new. The Tech that was here gave me a new one.

reply to SFFR
How many times has a tech been out to your house? If they are making promises to have things fixed and not coming through then I think that's a valid complaint.

You mentioned in one of your posts testing at the NID and you also kept loosing connection.

Someone else made a suggestion to a fellow poster to contact their state's Public Service Commission. It couldn't hurt to see if they could help.

»www.psc.state.fl.us/

Its seems to be working today, by 6:00 PM a Tech is going to the Central Office to check my Port on the DSLAM.