mmay149q Premium Member join:2009-03-05 Dallas, TX |
to cwvallier
Re: New UVerse Install - what to expect?said by cwvallier:Thanks for the info, guys. I am looking forward to monday. Hope the service lives up to the hype. If it doesn't, then on Monday private message me your billing account number (or your U-Verse installation order number) and your phone number on the account, and a good number to reach you at, and I'll make sure it get's taken care of, I'm known as "The warrior of U-Verse Tech Support" lol, and I don't stop till it's fixed. Thanks, Matt U-Verse Tier II Technical Support. |
|
|
Will do. Thank you. |
|
ILpt4U Premium Member join:2006-11-12 Saint Louis, MO ARRIS TM822 Asus RT-N66
|
to mmay149q
One more thing to note: If you have any type of monitored alarm service (a la Brinks, ADT, etc etc) make sure you let the install tech know first thing when he calls and/or shows up.
And if you have said alarm system, make sure you confirm with the alarm company that they are compatible w/ U-Verse VoIP (Voice over Internet Protocol), and also conduct a test of your alarm system before the tech arrives.
Of course, if you have no alarm system, then disregard all those instructions =) |
|
|
How about this. I have cable internet now through Charter. SInce u-verse will be using the coax that is now carrying internet, do I need to make sure I cancel Charter before the install, or does it not matter? Also, I will probably put the RG on my entertainment center. Can the TV be wired directly to the RG, using S-video or HDMI cables? Does the RG HAVE to have a ups power supply to work, or is it just recomended? |
|
mmay149q Premium Member join:2009-03-05 Dallas, TX |
mmay149q
Premium Member
2009-Jun-29 4:41 pm
said by cwvallier:How about this. I have cable internet now through Charter. SInce u-verse will be using the coax that is now carrying internet, do I need to make sure I cancel Charter before the install, or does it not matter? Also, I will probably put the RG on my entertainment center. Can the TV be wired directly to the RG, using S-video or HDMI cables? Does the RG HAVE to have a ups power supply to work, or is it just recomended? Do apologize, when you asked this I was out of the office as it was my day off, how have your services been working? You don't have to cancel Charter, but Charter and U-verse can't work on the same coax cables, so only 1 TV signal will have to come in, unless your are going Cat 5 straight from the RG to the STB (to evaluate your new U-Verse services and still use Charter) So that's something to think about as well, if there's any other questions please feel free to ask! Thanks, Matt U-Verse Tier II Technical Support. |
|
|
I would like to tell you how the service is working, but I dont have it yet. Install is supposed to be between 12-2 today; it is now 1:50 and no installer, phone call, or email yet. Hope he makes it in the next ten minutes as today is my only day off... |
|
cwvallier |
Just 40 minutes on the phone with ATT because no installer showed up. They are saying I cancelled the order when they called to confirm. That is not true. I have been waiting all day for them to show up. A manager is going to call back to work on a new install date. That is going to be very difficult because today is my only day off from work. I have already been without TV for six days waiting for this install because the hard drive on my Directv Tivo crashed. Not sure I will be willing to wait for ATT again. Still have not cancelled my service with Directv - I may just go to Costco and pick up a new DVR if ATT does not get out here in the next day or two... |
|