gunther_01
Premium
join:2004-03-29
Saybrook, IL
| reply to kewlkeed
Re: Who runs around after storms to fix customers?
in the case of routers,CPE, and NIC's..
we charge for replacement of lightning damaged equipment. By the hour, and equipment costs.
We dont claim to be a fix all for Mother nature. And most of the time there are other pieces in the home that were damaged as well as a result of lightning. It's called, home owners insurance. |
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public
join:2002-01-19
Santa Clara, CA
 ·DSL EXTREME
| reply to kewlkeed
said by kewlkeed  :Let me clarify. I have some units that, when grounded properly to spec, have blown repeatedly... But when floated and not grounded, they don't. There is no simple universal ground to spec. You are connecting to an existing grounding system that is often poorly constructed.
If a surge comes in on existing wiring from outside, and the lowest impedance ground is at the cpe, then you are likely to see damage. |
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gunther_01
Premium
join:2004-03-29
Saybrook, IL
| reply to Inssomniak
Half the time in these real old farm houses, you may end up grounding the house through your CPE and Cat5. If you do it wrong and just drive a ground rod in the ground and attach it to your CPE.
I love old homes. No grounds on outlets. No ground rod at all except a hundred feet away from the house where the aerial comes in. My favorite is aluminum wiring in the attic, with ceramic insulators  Good stuff. |
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GNca George
GorillaNET
Premium
join:2008-07-12
Minden, ON
| reply to kewlkeed
said by kewlkeed :I second the "Religious Zeal for grounding" above hehehe. It pays off. But again oddly I have some units that have less problems when NOT grounded, go figure. The big trick sometimes is knowing where ground really is. We sit on a bunch of granite here in cottage country, and often have to run really long, multiple ground paths to where the nearest moist earth is. In some cases, more than 100' away.
A real PITA, particularly when the price of copper was way up there.
George
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Don't steal, the government doesn't like competition!!! |
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shorthairedp
join:2005-11-21
united state
| reply to Inssomniak
We still have a couple of customers showing down after the storms here a few weeks ago. I used to try to make contact, but Ive found they never call back anyway. Eventually they decide to use their interweb, it doesnt work, they reboot, its all good.
I love the customers who call up in the middle of the thunderstorm complaining of the outage, like there is anything we can do...
i do though wish it were appropriate to put customers names up publicly, we have this one guy who seriously is a WISPs dream (absolutely no sarcasm, really a good guy), this guy desreves a thumbs up.
Any time there is an outage affecting him, he calls and leaves a very polite message to let us know he is down. When service is restored he calls back and leaves a very polite message to let us know its back up. He even says thank you every time.
This guy, I would go remount his equipment on a tv tower in the middle of a thunderstorm, but of course, he never has damaged equipment. |
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petecarlson
join:2004-11-06
Baltimore, MD
| reply to Inssomniak
Baltimore got hit hard last night.
Ethernet link between an SLE and VXR is showing down on both devices. This link is one of our main feeds so when it went down we had some inbound routing issues because I have not yet set up BGP so all of the space is advertised from where it is used but rather is advertised from all of the edges. I was able to get in to the edge router via ssh from my phone going over at&t and turn off bgp on that router. I am counting this as 2 min and 30 seconds of down time even though we were only black holed from about half of the internet. I am praying that it is the transector and should know in about an hour...
We also had a cpe router lose it's OSPF configuration but I think someone forgot to copy run start. I was able to get in from an adjacent router and re-configure.
So far that's all the damage I have heard about. |
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j2sw
join:2006-05-02
Williamsport, IN | reply to Inssomniak
Storms are just part of it. We try and mount everything in the easiest to get to place on the customer end. Our installers have learned they might have to go back by themselves to replace a unit.
Justin |
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