| [Vista] Unable to Install, or Uninstall, Adobe Reader Windows Vista Home Premium
Adobe Reader 9.0 is installed, but I'm unable to uninstall it through the control panel, or install Reader 9.1.
The registry error is the same in both cases:
Error 1402. Could not open key:
HKEY_LOCAL_MACHINE\Software\Class\Interface\(46B89F5A-769D-4792-AD9A-E3755915CB3}\TypeLib
Any ideas? Thanks! |
|
|
|
 tahoejeffPremium
join:2001-07-01
Wisconsin Dells, WI | Why do you want to uninstall? Would you consider an alternative program? I use Foxit reader for all my pdf files, and it's free
--
The Geek Shall Inherit the Earth |
|
| I'm trying to update from Adobe Reader 9.0 (currently installed) to 9.1. Running the 9.1 updater and attempting to uninstall 9.0 from the Control Panel give the same error mentioned above.
Thanks for tip about Foxit; I may give it a try. |
|
| reply to posthaste
Maybe give Revo uninstaller a shot? 64 Bit not supported. |
|
| said by 45071419:Maybe give Revo uninstaller a shot? 64 Bit not supported. Hmm. Revo Uninstaller didn't work either... same problem with the registery key. |
|
 Tursiops_GTechnoidPremium,MVM
join:2002-02-06
Norwalk, CT | Sometimes, if an Application's Uninstall info becomes corrupted in the Windows Registry, RE-Installing the original application again (directly "over top" of it's existing installation), may correct the issue, then allowing you to properly UN-install it (via Add/Remove Programs)...
-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway.  |
|
| said by Tursiops_G:Sometimes, if an Application's Uninstall info becomes corrupted in the Windows Registry, RE-Installing the original application again (directly "over top" of it's existing installation), may correct the issue, then allowing you to properly UN-install it (via Add/Remove Programs)... -Tursiops_G. The same error pops up when I try to reinstall or repair Adobe Reader 9.0. |
|
1 edit | reply to posthaste
Do you have full permissions and able to open the registry key with Regedit? |
|
| Error Opening Key
TypeLib cannot be opened.
An error is preventing this key from being opened.
Details: Access is denied.
Any suggestions?
Thanks again. |
|
 Irish SharkPlay Like A Champion TodayPremium,MVM
join:2000-07-29
Las Vegas, NV
kudos:3 | reply to 45071419
said by 45071419:Maybe give Revo uninstaller a shot? 64 Bit not supported. That's what it sezs, but I have installed and running on Win7 x64.
It is not running in capability mode.
To the the OP give this program a shot; it works great.
--
"You can observe a lot by watching". Yogi Berra |
|
| reply to posthaste
Try this tool from MS:
»support.microsoft.com/default.as···s;290301
Info on use here:
»en.kioskea.net/faq/sujet-168-imp···t-reader
If that fails I would manually remove: Delete all Program Files folders refrencing Acrobat Reader (you will have a \Common Files\Adobe folder as well), and do a search in the registry for the same and delete all keys for Acrobat Reader. |
|
| I did try Windows Installer Cleanup Utility. No go. After I removed the Adobe Reader entry, I restarted and tried to install Reader 9.1... same registry error as before. |
|
2 edits | reply to posthaste
This is for older versions, and not vista.
But solution number 2 might help.
»kb2.adobe.com/cps/329/329137.html
Also, there were 2 fixes posted in this old thread.
»www.theeldergeek.com/forum/index···ic=11482
Also, try System Restore.
Also, try booting to Safe Mode and uninstall. |
|
 auggyPremium,Mod
join:2001-12-24
Brockville, ON
kudos:15
Microsoft Help
| reply to posthaste
said by posthaste:Error Opening Key TypeLib cannot be opened. An error is preventing this key from being opened. Details: Access is denied. Consider restoring security settings to default.
The command to do that in Windows Vista is in the following MS KB article along with other information:
»support.microsoft.com/kb/313222 |
|
| reply to bangaroo
Thanks for the tips. I tried both and, unfortunately, neither worked. |
|
| reply to auggy
said by auggy:said by posthaste:Error Opening Key TypeLib cannot be opened. An error is preventing this key from being opened. Details: Access is denied. Consider restoring security settings to default. The command to do that in Windows Vista is in the following MS KB article along with other information: » support.microsoft.com/kb/313222 Restoring security settings to default didn't work... still the exact same registry error as before. But, thank you for the suggestion. |
|
auggyPremium,Mod
join:2001-12-24
Brockville, ON
kudos:15 | Do you get that same error in "Safe Mode"? |
|
| I rebooted into safe mode, but was unable to install or uninstall anything because the Windows Installer wasn't running. Did I miss something? Should I try safe mode with networking? |
|
| I would think the Windows Installer would be running in Safe Mode. But check your Services and start the Windows Installer if it is not started. The retry.
Start > Run > services.msc |
|
auggyPremium,Mod
join:2001-12-24
Brockville, ON
kudos:15 Host:
Microsoft Help
| reply to posthaste
The Windows Installer may not run in Safe Mode.
However I was under the impression that you could not modify the permissions on the following registry key using regedit:
HKEY_LOCAL_MACHINE\Software\Class\Interface\(46B89F5A-769D-4792-AD9A-E3755915CB3}\TypeLib
Do you get an "access denied" error trying to modify the permissions at that key?
If so, does the same error occur in Safe Mode? |
|
