posthaste
join:2001-05-20
Champaign, IL
1 edit | reply to bangaroo
Re: [Vista] Unable to Install, or Uninstall, Adobe Reader
said by bangaroo  : Sorry it took so long, but an error prevented me from even deleting the TypeLib key... "Error while deleting key"
At this point, I may wait for Windows 7 and perform a clean install.
Was this a Window's error message, or a RegSeeker error? Give RegSeeker a try, if you havn't already. Yes, it was a Windows error message as I tried to delete the key from within RegEdit.
For some reason, I'm unable to find the key using RegSeeker.
Edit: OK, found the key, and RegSeeker was unable to delete it either. |
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bangaroo
Premium
join:2000-08-13
| reply to posthaste
Sorry it took so long, but an error prevented me from even deleting the TypeLib key... "Error while deleting key"
At this point, I may wait for Windows 7 and perform a clean install.
Was this a Window's error message, or a RegSeeker error?
Give RegSeeker a try, if you havn't already. |
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Tursiops_G
Technoid
Premium,MVM
join:2002-02-06
Norwalk, CT
clubs:
 ·Optimum Online
1 edit | reply to posthaste
If this were to happen to Me, at this point, I would:
Back-Up all critical data (or do a Full image backup of the OS partition to DVDRs, or to another HD with Acronis, or GHOST).
Perform a "Repair Install" of Vista.
See if that fixes the issue.
If not, (or if the Repair install should go badly), then I'd restore the OS partition from backup, or just do a Total Reinstall of Windows.
-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway.  |
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posthaste
join:2001-05-20
Champaign, IL
| reply to bangaroo
said by bangaroo : Assuming I could delete that particular key, would that solve the problem of installing/uninstalling? I'm leary that getting rid of the key would leave me with a worse mess, with perhaps Adobe Reader 9.0 not working at all.
Also, I tried running RegEdit as Administrator and could still not open the key ... same error.
What I am guessing is that the uninstaller is hanging on this registry key, and there are probably more invalid keys after this one. After you delete this key, the next invalid key will stop the uninstaller. You will have to keep deleting each invalid key until they are all deleted. Then the uninstaller will be able to finish the uninstall. To be safe, first export the registry key HKEY_LOCAL_MACHINE\Software\Class\Interface\(46B89F5A-769D-4792-AD9A-E3755915CB3}\TypeLib, or create a system restore point. If something goes terribly wrong, then reinstall the exported registry key, or revert back to the previous restore point. Sorry it took so long, but an error prevented me from even deleting the TypeLib key... "Error while deleting key"
At this point, I may wait for Windows 7 and perform a clean install. |
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Owlbet
Ignite the Ice
Premium,MVM
join:2002-09-24
Palmer, AK
clubs:
 ·MTA Online
| reply to posthaste
Have you turned off UAC? If you have, turn it back on, reboot your computer and re-attempt the uninstallation of the old version of Adobe. Remember to "Run as Administrator" when you run the .exe for the new version of Adobe.
Worked for me once upon a time. 
--
Team Discovery
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bangaroo
Premium
join:2000-08-13
| reply to posthaste
Assuming I could delete that particular key, would that solve the problem of installing/uninstalling? I'm leary that getting rid of the key would leave me with a worse mess, with perhaps Adobe Reader 9.0 not working at all.
Also, I tried running RegEdit as Administrator and could still not open the key ... same error.
What I am guessing is that the uninstaller is hanging on this registry key, and there are probably more invalid keys after this one. After you delete this key, the next invalid key will stop the uninstaller. You will have to keep deleting each invalid key until they are all deleted. Then the uninstaller will be able to finish the uninstall.
To be safe, first export the registry key HKEY_LOCAL_MACHINE\Software\Class\Interface\(46B89F5A-769D-4792-AD9A-E3755915CB3}\TypeLib, or create a system restore point.
If something goes terribly wrong, then reinstall the exported registry key, or revert back to the previous restore point. |
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porkpie
No Pork For 40 Days
join:2001-05-28
Cleveland, OH
| reply to posthaste
Right-Click on the Adobe shortcut on the desktop> left-click on propatee>click on "advance">click in the box for Run as adminastrator.
Click "ok" then come out , and then try to uninstall.
If that doesn't work, download JV16powertool
here: »www.macecraft.com/
Install, then open,then SystemTools>Software Uninstall>find Adobe>checkmark it >Custom Uninstall> Find registry keys>Select all> delete > close> Restart
Now try to Install, if that doesn,t work I don,t know what else to do.
Hope that this helps
--
Love my pork---Give me some skin Man!! |
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posthaste
join:2001-05-20
Champaign, IL
| reply to bangaroo
said by bangaroo :You might try RegSeeker. RegSeeker has a registry editor "Find in Registry" that allows you to delete keys. Maybe RegSeeker can bypass the premissions problem. » www.softpedia.com/progDownload/R···229.html Assuming I could delete that particular key, would that solve the problem of installing/uninstalling? I'm leary that getting rid of the key would leave me with a worse mess, with perhaps Adobe Reader 9.0 not working at all.
Also, I tried running RegEdit as Administrator and could still not open the key ... same error. |
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auggy
Premium,Mod
join:2001-12-24
Brockville, ON
·Cogeco Cable
·Bell Sympatico
Host:
Microsoft Help
| reply to posthaste
Before opening regedit.exe, can you right-click regedit.exe and select "Run as administrator".
Also, to rule out a problem with your user account, can you try another user account with administrator privileges (create one if necessary) and see if the same problems exist. |
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bangaroo
Premium
join:2000-08-13
| reply to posthaste
You might try RegSeeker.
RegSeeker has a registry editor "Find in Registry" that allows you to delete keys. Maybe RegSeeker can bypass the premissions problem.
»www.softpedia.com/progDownload/R···229.html |
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posthaste
join:2001-05-20
Champaign, IL
1 edit | reply to auggy
said by auggy :The Windows Installer may not run in Safe Mode. However I was under the impression that you could not modify the permissions on the following registry key using regedit: HKEY_LOCAL_MACHINE\Software\Class\Interface\(46B89F5A-769D-4792-AD9A-E3755915CB3}\TypeLib
Do you get an "access denied" error trying to modify the permissions at that key? If so, does the same error occur in Safe Mode? I'm not even able to open the key, so it's not possible to change its permissions
Edit: I just rebooted and cofirmed that Windows Installer is always disabled in Safe Mode. |
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bangaroo
Premium
join:2000-08-13
| reply to auggy
said by auggy :The Windows Installer may not run in Safe Mode. You are right. Windows Installer does not run in Safe Mode. I never knew programs could not be installed/uninstalled in Safe Mode.
I just tried to start the Windows Installer Service in Safe Mode and got a 1084 error. Also tried to uninstall Adobe Reader 9.1 and couldn't because Windows Installer wasn't running. |
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bangaroo
Premium
join:2000-08-13 | reply to auggy
On a side note tangent, I don't have a Class key on my Vista 32bit Home Basic system.
HKEY_LOCAL_MACHINE\Software\Class
On my system I have
HKEY_LOCAL_MACHINE\Software\Classes |
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auggy
Premium,Mod
join:2001-12-24
Brockville, ON
·Cogeco Cable
·Bell Sympatico
Host:
Microsoft Help
| reply to posthaste
The Windows Installer may not run in Safe Mode.
However I was under the impression that you could not modify the permissions on the following registry key using regedit:
HKEY_LOCAL_MACHINE\Software\Class\Interface\(46B89F5A-769D-4792-AD9A-E3755915CB3}\TypeLib
Do you get an "access denied" error trying to modify the permissions at that key?
If so, does the same error occur in Safe Mode? |
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bangaroo
Premium
join:2000-08-13 | reply to posthaste
I would think the Windows Installer would be running in Safe Mode. But check your Services and start the Windows Installer if it is not started. The retry.
Start > Run > services.msc |
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posthaste
join:2001-05-20
Champaign, IL | reply to auggy
I rebooted into safe mode, but was unable to install or uninstall anything because the Windows Installer wasn't running. Did I miss something? Should I try safe mode with networking? |
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auggy
Premium,Mod
join:2001-12-24
Brockville, ON | reply to posthaste
Do you get that same error in "Safe Mode"? |
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posthaste
join:2001-05-20
Champaign, IL
| reply to auggy
said by auggy :said by posthaste :Error Opening Key TypeLib cannot be opened. An error is preventing this key from being opened. Details: Access is denied. Consider restoring security settings to default. The command to do that in Windows Vista is in the following MS KB article along with other information: » support.microsoft.com/kb/313222 Restoring security settings to default didn't work... still the exact same registry error as before. But, thank you for the suggestion. |
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posthaste
join:2001-05-20
Champaign, IL
| reply to bangaroo
Thanks for the tips. I tried both and, unfortunately, neither worked. |
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auggy
Premium,Mod
join:2001-12-24
Brockville, ON
·Cogeco Cable
·Bell Sympatico
Host:
Microsoft Help
| reply to posthaste
said by posthaste :Error Opening Key TypeLib cannot be opened. An error is preventing this key from being opened. Details: Access is denied. Consider restoring security settings to default.
The command to do that in Windows Vista is in the following MS KB article along with other information:
»support.microsoft.com/kb/313222 |
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