[Vista] Unable to Install, or Uninstall, Adobe Reader in Microsoft Help http://www.dslreports.com/forum/r22618667 en Wed, 09 Dec 2009 19:52:44 EDT Wed, 09 Dec 2009 19:52:44 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22647167 posthaste :
said by bangaroo See Profile :

Sorry it took so long, but an error prevented me from even deleting the TypeLib key... "Error while deleting key"

At this point, I may wait for Windows 7 and perform a clean install.
Was this a Window's error message, or a RegSeeker error?
Give RegSeeker a try, if you havn't already.
Yes, it was a Windows error message as I tried to delete the key from within RegEdit.

For some reason, I'm unable to find the key using RegSeeker.

Edit: OK, found the key, and RegSeeker was unable to delete it either.]]> http://www.dslreports.com/forum/remark,22647167 Thu, 02 Jul 2009 20:27:18 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22646725 bangaroo :
Sorry it took so long, but an error prevented me from even deleting the TypeLib key... "Error while deleting key"

At this point, I may wait for Windows 7 and perform a clean install.
Was this a Window's error message, or a RegSeeker error?
Give RegSeeker a try, if you havn't already.]]> http://www.dslreports.com/forum/remark,22646725 Thu, 02 Jul 2009 18:44:35 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22646343 Tursiops_G : If this were to happen to Me, at this point, I would:
Back-Up all critical data (or do a Full image backup of the OS partition to DVDRs, or to another HD with Acronis, or GHOST).
Perform a "Repair Install" of Vista.
See if that fixes the issue.

If not, (or if the Repair install should go badly), then I'd restore the OS partition from backup, or just do a Total Reinstall of Windows.

-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway. ;)]]> http://www.dslreports.com/forum/remark,22646343 Thu, 02 Jul 2009 17:22:50 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22645782 posthaste :
said by bangaroo See Profile :

Assuming I could delete that particular key, would that solve the problem of installing/uninstalling? I'm leary that getting rid of the key would leave me with a worse mess, with perhaps Adobe Reader 9.0 not working at all.

Also, I tried running RegEdit as Administrator and could still not open the key ... same error.
What I am guessing is that the uninstaller is hanging on this registry key, and there are probably more invalid keys after this one. After you delete this key, the next invalid key will stop the uninstaller. You will have to keep deleting each invalid key until they are all deleted. Then the uninstaller will be able to finish the uninstall.

To be safe, first export the registry key HKEY_LOCAL_MACHINE\Software\Class\Interface\(46B89F5A-769D-4792-AD9A-E3755915CB3}\TypeLib, or create a system restore point.
If something goes terribly wrong, then reinstall the exported registry key, or revert back to the previous restore point.
Sorry it took so long, but an error prevented me from even deleting the TypeLib key... "Error while deleting key"

At this point, I may wait for Windows 7 and perform a clean install.]]> http://www.dslreports.com/forum/remark,22645782 Thu, 02 Jul 2009 15:32:01 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22631505 Owlbet : Have you turned off UAC? If you have, turn it back on, reboot your computer and re-attempt the uninstallation of the old version of Adobe. Remember to "Run as Administrator" when you run the .exe for the new version of Adobe.

Worked for me once upon a time. :)
--
Team Discovery
]]> http://www.dslreports.com/forum/remark,22631505 Mon, 29 Jun 2009 22:43:54 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22630018 bangaroo :
Assuming I could delete that particular key, would that solve the problem of installing/uninstalling? I'm leary that getting rid of the key would leave me with a worse mess, with perhaps Adobe Reader 9.0 not working at all.

Also, I tried running RegEdit as Administrator and could still not open the key ... same error.
What I am guessing is that the uninstaller is hanging on this registry key, and there are probably more invalid keys after this one. After you delete this key, the next invalid key will stop the uninstaller. You will have to keep deleting each invalid key until they are all deleted. Then the uninstaller will be able to finish the uninstall.

To be safe, first export the registry key HKEY_LOCAL_MACHINE\Software\Class\Interface\(46B89F5A-769D-4792-AD9A-E3755915CB3}\TypeLib, or create a system restore point.
If something goes terribly wrong, then reinstall the exported registry key, or revert back to the previous restore point.]]> http://www.dslreports.com/forum/remark,22630018 Mon, 29 Jun 2009 18:00:06 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22627862 porkpie : Right-Click on the Adobe shortcut on the desktop> left-click on propatee>click on "advance">click in the box for Run as adminastrator.
Click "ok" then come out , and then try to uninstall.
If that doesn't work, download JV16powertool
here: »www.macecraft.com/
Install, then open,then SystemTools>Software Uninstall>find Adobe>checkmark it >Custom Uninstall> Find registry keys>Select all> delete > close> Restart
Now try to Install, if that doesn,t work I don,t know what else to do.
Hope that this helps
--
Love my pork---Give me some skin Man!!]]> http://www.dslreports.com/forum/remark,22627862 Mon, 29 Jun 2009 11:33:36 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22627038 posthaste :
said by bangaroo See Profile :

You might try RegSeeker.

RegSeeker has a registry editor "Find in Registry" that allows you to delete keys. Maybe RegSeeker can bypass the premissions problem.

»www.softpedia.com/progDownload/R···229.html
Assuming I could delete that particular key, would that solve the problem of installing/uninstalling? I'm leary that getting rid of the key would leave me with a worse mess, with perhaps Adobe Reader 9.0 not working at all.

Also, I tried running RegEdit as Administrator and could still not open the key ... same error.]]> http://www.dslreports.com/forum/remark,22627038 Mon, 29 Jun 2009 08:23:58 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22626209 auggy : Before opening regedit.exe, can you right-click regedit.exe and select "Run as administrator".

Also, to rule out a problem with your user account, can you try another user account with administrator privileges (create one if necessary) and see if the same problems exist.]]> http://www.dslreports.com/forum/remark,22626209 Sun, 28 Jun 2009 23:16:07 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22626207 bangaroo : You might try RegSeeker.

RegSeeker has a registry editor "Find in Registry" that allows you to delete keys. Maybe RegSeeker can bypass the premissions problem.

»www.softpedia.com/progDownload/R···229.html]]> http://www.dslreports.com/forum/remark,22626207 Sun, 28 Jun 2009 23:15:03 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22625924 posthaste :
said by auggy See Profile :

The Windows Installer may not run in Safe Mode.

However I was under the impression that you could not modify the permissions on the following registry key using regedit:

HKEY_LOCAL_MACHINE\Software\Class\Interface\(46B89F5A-769D-4792-AD9A-E3755915CB3}\TypeLib

Do you get an "access denied" error trying to modify the permissions at that key?

If so, does the same error occur in Safe Mode?
I'm not even able to open the key, so it's not possible to change its permissions

Edit: I just rebooted and cofirmed that Windows Installer is always disabled in Safe Mode.]]> http://www.dslreports.com/forum/remark,22625924 Sun, 28 Jun 2009 22:08:39 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22625913 bangaroo :
said by auggy See Profile :

The Windows Installer may not run in Safe Mode.

You are right. Windows Installer does not run in Safe Mode. I never knew programs could not be installed/uninstalled in Safe Mode.

I just tried to start the Windows Installer Service in Safe Mode and got a 1084 error. Also tried to uninstall Adobe Reader 9.1 and couldn't because Windows Installer wasn't running.]]> http://www.dslreports.com/forum/remark,22625913 Sun, 28 Jun 2009 22:05:55 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22625822 bangaroo : On a side note tangent, I don't have a Class key on my Vista 32bit Home Basic system.

HKEY_LOCAL_MACHINE\Software\Class

On my system I have
HKEY_LOCAL_MACHINE\Software\Classes]]> http://www.dslreports.com/forum/remark,22625822 Sun, 28 Jun 2009 21:46:57 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22625643 auggy : The Windows Installer may not run in Safe Mode.

However I was under the impression that you could not modify the permissions on the following registry key using regedit:

HKEY_LOCAL_MACHINE\Software\Class\Interface\(46B89F5A-769D-4792-AD9A-E3755915CB3}\TypeLib

Do you get an "access denied" error trying to modify the permissions at that key?

If so, does the same error occur in Safe Mode?]]> http://www.dslreports.com/forum/remark,22625643 Sun, 28 Jun 2009 21:04:25 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22625562 bangaroo : I would think the Windows Installer would be running in Safe Mode. But check your Services and start the Windows Installer if it is not started. The retry.

Start > Run > services.msc]]> http://www.dslreports.com/forum/remark,22625562 Sun, 28 Jun 2009 20:48:48 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22625436 posthaste : I rebooted into safe mode, but was unable to install or uninstall anything because the Windows Installer wasn't running. Did I miss something? Should I try safe mode with networking?]]> http://www.dslreports.com/forum/remark,22625436 Sun, 28 Jun 2009 20:18:02 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22625342 auggy : Do you get that same error in "Safe Mode"?]]> http://www.dslreports.com/forum/remark,22625342 Sun, 28 Jun 2009 19:53:32 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22624810 posthaste :
said by auggy See Profile :

said by posthaste See Profile :

Error Opening Key

TypeLib cannot be opened.
An error is preventing this key from being opened.
Details: Access is denied.

Consider restoring security settings to default.

The command to do that in Windows Vista is in the following MS KB article along with other information:

»support.microsoft.com/kb/313222
Restoring security settings to default didn't work... still the exact same registry error as before. But, thank you for the suggestion.]]> http://www.dslreports.com/forum/remark,22624810 Sun, 28 Jun 2009 17:35:31 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22624807 posthaste :
said by bangaroo See Profile :

This is for older versions, and not vista.
But solution number 2 might help.

»kb2.adobe.com/cps/329/329137.html

Also, there were 2 fixes posted in this old thread.
»www.theeldergeek.com/forum/index···ic=11482

Also, try System Restore.
Also, try booting to Safe Mode and uninstall.
Thanks for the tips. I tried both and, unfortunately, neither worked.]]> http://www.dslreports.com/forum/remark,22624807 Sun, 28 Jun 2009 17:34:30 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22622010 auggy :
said by posthaste See Profile :

Error Opening Key

TypeLib cannot be opened.
An error is preventing this key from being opened.
Details: Access is denied.

Consider restoring security settings to default.

The command to do that in Windows Vista is in the following MS KB article along with other information:

»support.microsoft.com/kb/313222]]> http://www.dslreports.com/forum/remark,22622010 Sat, 27 Jun 2009 21:24:26 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22621751 bangaroo : This is for older versions, and not vista.
But solution number 2 might help.

»kb2.adobe.com/cps/329/329137.html

Also, there were 2 fixes posted in this old thread.
»www.theeldergeek.com/forum/index···ic=11482

Also, try System Restore.
Also, try booting to Safe Mode and uninstall.]]> http://www.dslreports.com/forum/remark,22621751 Sat, 27 Jun 2009 20:09:00 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22621332 posthaste :
said by TK Junk Mail See Profile :

Try this tool from MS:
»support.microsoft.com/default.as···s;290301

Info on use here:
»en.kioskea.net/faq/sujet-168-imp···t-reader

If that fails I would manually remove: Delete all Program Files folders refrencing Acrobat Reader (you will have a \Common Files\Adobe folder as well), and do a search in the registry for the same and delete all keys for Acrobat Reader.
I did try Windows Installer Cleanup Utility. No go. After I removed the Adobe Reader entry, I restarted and tried to install Reader 9.1... same registry error as before.]]> http://www.dslreports.com/forum/remark,22621332 Sat, 27 Jun 2009 17:49:28 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22621217 TK Junk Mail : Try this tool from MS:
»support.microsoft.com/default.as···s;290301

Info on use here:
»en.kioskea.net/faq/sujet-168-imp···t-reader

If that fails I would manually remove: Delete all Program Files folders refrencing Acrobat Reader (you will have a \Common Files\Adobe folder as well), and do a search in the registry for the same and delete all keys for Acrobat Reader.]]> http://www.dslreports.com/forum/remark,22621217 Sat, 27 Jun 2009 17:16:34 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22620763 Irish Shark :
said by TK Junk Mail See Profile :

Maybe give Revo uninstaller a shot? 64 Bit not supported.
That's what it sezs, but I have installed and running on Win7 x64.

It is not running in capability mode.

To the the OP give this program a shot; it works great.
--
"You can observe a lot by watching". Yogi Berra]]> http://www.dslreports.com/forum/remark,22620763 Sat, 27 Jun 2009 14:31:45 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22620721 posthaste : Error Opening Key

TypeLib cannot be opened.
An error is preventing this key from being opened.
Details: Access is denied.

Any suggestions?

Thanks again.]]> http://www.dslreports.com/forum/remark,22620721 Sat, 27 Jun 2009 14:16:54 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22620238 bangaroo :

Do you have full permissions and able to open the registry key with Regedit?]]> http://www.dslreports.com/forum/remark,22620238 Sat, 27 Jun 2009 12:04:32 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22618961 posthaste :
said by Tursiops_G See Profile :

Sometimes, if an Application's Uninstall info becomes corrupted in the Windows Registry, RE-Installing the original application again (directly "over top" of it's existing installation), may correct the issue, then allowing you to properly UN-install it (via Add/Remove Programs)...

-Tursiops_G.
The same error pops up when I try to reinstall or repair Adobe Reader 9.0.]]> http://www.dslreports.com/forum/remark,22618961 Sat, 27 Jun 2009 00:15:04 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22618921 Tursiops_G : Sometimes, if an Application's Uninstall info becomes corrupted in the Windows Registry, RE-Installing the original application again (directly "over top" of it's existing installation), may correct the issue, then allowing you to properly UN-install it (via Add/Remove Programs)...

-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway. ;)]]> http://www.dslreports.com/forum/remark,22618921 Fri, 26 Jun 2009 23:58:23 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22618857 posthaste :
said by TK Junk Mail See Profile :

Maybe give Revo uninstaller a shot? 64 Bit not supported.
Hmm. Revo Uninstaller didn't work either... same problem with the registery key.]]> http://www.dslreports.com/forum/remark,22618857 Fri, 26 Jun 2009 23:39:27 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22618796 TK Junk Mail : Maybe give Revo uninstaller a shot? 64 Bit not supported.]]> http://www.dslreports.com/forum/remark,22618796 Fri, 26 Jun 2009 23:25:56 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22618706 posthaste : I'm trying to update from Adobe Reader 9.0 (currently installed) to 9.1. Running the 9.1 updater and attempting to uninstall 9.0 from the Control Panel give the same error mentioned above.

Thanks for tip about Foxit; I may give it a try.]]> http://www.dslreports.com/forum/remark,22618706 Fri, 26 Jun 2009 23:05:04 EDT Re: [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22618683 tahoejeff : Why do you want to uninstall? Would you consider an alternative program? I use Foxit reader for all my pdf files, and it's free
--
The Geek Shall Inherit the Earth]]> http://www.dslreports.com/forum/remark,22618683 Fri, 26 Jun 2009 23:00:02 EDT [Vista] Unable to Install, or Uninstall, Adobe Reader http://www.dslreports.com/forum/remark,22618667 posthaste : Windows Vista Home Premium

Adobe Reader 9.0 is installed, but I'm unable to uninstall it through the control panel, or install Reader 9.1.

The registry error is the same in both cases:

Error 1402. Could not open key:
HKEY_LOCAL_MACHINE\Software\Class\Interface\(46B89F5A-769D-4792-AD9A-E3755915CB3}\TypeLib

Any ideas? Thanks!]]> http://www.dslreports.com/forum/remark,22618667 Fri, 26 Jun 2009 22:57:17 EDT