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Forums » O Canada! » Canadian » Rogers » [ Express] Can this explain my problem [PIC]
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Can I use a used modem with Rogers? »
« Filing complaint against Rogers  
AuthorAll Replies

supermoo

join:2009-06-27
Waterloo, ON

1 edit		[ Express] Can this explain my problem [PIC]


Source of problem?
I've been experiencing a very annoying lag problem in online gaming lately. There's this brown pole outside my yard which seems to be damaged and I know it wasn't like that before. I am not sure if this is what's causing my problem but this happened before and when the pole was fixed, the lag problems went away. Now they've come back and surprise surprise, this thing is damaged again.

I am using Rogers Express with no noticeable problems in download/upload only that I get continuous lag spikes and poor connections on Xbox Live. I am not downloading anything and have the Xbox connected via ethernet.

Also I have called Rogers several times already and they've told me that their techs found no problems. I don't know if the tech just looked at my connection or actually visited my home (they didn't knock or anything).

1) What is this thing called and is it what's causing my problems?

2) Will Rogers fix this if I call them?

3) If the brown thing isn't the problem, what else can explain this?

Thanks for your time.
to forum · permalink · · 2009-06-27 02:39:19 · Reply to this

Robrr

join:2008-04-19
Toronto, ON		 That looks like Bell box to me. You should give Bell a call and have a tech come fix that ASAP
to forum · permalink · · 2009-06-27 03:20:26 · Reply to this


DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:		 Yup. It's a Bell box. There should be a yellow label on it.
--
Need-based health care not greed-based health care.
to forum · permalink · · 2009-06-27 09:09:19 · Reply to this

supermoo

join:2009-06-27
Waterloo, ON		reply to Robrr
But I am using Rogers Express Cable. Does Bell's box have anything to do with it?
to forum · permalink · · 2009-06-27 14:15:20 · Reply to this


ano34324

@rogers.com		 It has nothing to do with it. Do a traceroute to your gaming site and post it here. That should show you if there is any slow down on the route to the server you are using.
to forum · permalink · 2009-06-27 15:04:38 · Reply to this

supermoo

join:2009-06-27
Waterloo, ON
1 edit		reply to supermoo
I don't know what the IP of the xbox live servers are.
to forum · permalink · · 2009-06-27 17:34:24 · Reply to this


DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico

reply to supermoo
said by supermoo See Profile :

But I am using Rogers Express Cable. Does Bell's box have anything to do with it?
No. No connection.
--
Need-based health care not greed-based health care.
to forum · permalink · · 2009-06-29 06:55:57 · Reply to this

supermoo

join:2009-06-27
Waterloo, ON

reply to supermoo
Thanks for the help everyone. I guess it was just a coincidence then. I still can't figure out for the life of me what is causing all this lag. It renders every game unplayable due to the sheer annoyance factor of games stopping every few seconds. Speed tests done at www.speedtest.net and www.rogers.com/speedcheck both indicate I'm getting a full 10mbps/512kbps connection.
to forum · permalink · · 2009-07-06 03:15:32 · Reply to this

Robrr

join:2008-04-19
Toronto, ON
1 edit		 run some tracert to various website servers (Google, Yahoo, etc.). If you know the IP address of the gaming servers you play on run a tracert there too as it will help identify the source of the lag
to forum · permalink · · 2009-07-06 03:26:24 · Reply to this
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