Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| reply to planiwa
Re: Bumped down with no help from Acanac
planiwa, thank you for your comments.
This line shows 39db attenuation at DS.
As you see, it is relatively far, and some performance fluctuations are present.
But currently, it "works" and gives a "5M service"
Maybe, it could be capable to perform fastpath and/or 6M downstream, but very often, if we submit a "trouble" (for that working line) to bell, they may downgrade the profile even more as they usually said "to be more stable". Field technician could be dispatched, too, but everything depends of their support people decisions and priorities.
In this particular case, the user is a business one so queries for 6M are reasonable and I would create a new ticket.
Just before that, as you suggest, we need to make sure at the user side everything is checked.
Regards |
