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Forums » US Telco Support » AT&T » AT&T Southwest » Internet is "going away" again
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Paid for Elite but I got worse than Pro »
« Pro Ramping  

marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs:

Internet is "going away" again

I can get here and a few other places. No Google, no Yahoo, etc.

77598 is my zip. Anyone else?
--
Team Discovery
Frohike
Premium
join:2000-07-23
Waxahachie, TX

Re: Internet is "going away" again

Do a tracert to google.com and post your results.

Also, what equipment do you have? Like what modem and router you using etc...

Flippant
So Much For Subtlety
Premium,Mod
join:2000-06-04
Katy, TX

Host:
Filesharing Software
Earthlink Cable
Texas Gulf Coast
AT&T U-verse
AT&T Southwest
All working smoothly here. Traceroute is your friend. Here is what mine looks like to google


C:\Documents and Settings>tracert google.com

Tracing route to google.com [74.125.127.100]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 1 ms 2 ms 192.168.0.1
3 164 ms 11 ms 37 ms bras10-l0.hstntx.sbcglobal.net [151.164...]
4 69 ms 71 ms 68 ms dist2-vlan60.hstntx.sbcglobal.net [151.164.11.19]
5 9 ms 8 ms 8 ms bb2-g14-0.hstntx.sbcglobal.net [151.164.92.206]
6 15 ms 16 ms 15 ms ex1-p2-0.eqdltx.sbcglobal.net [151.164.40.33]
7 35 ms 27 ms 27 ms 72.14.197.113
8 55 ms 17 ms 26 ms 66.249.94.94
9 25 ms 25 ms 25 ms 216.239.47.121
10 65 ms 50 ms 60 ms 209.85.253.173
11 149 ms 47 ms 64 ms 209.85.241.23
12 48 ms 48 ms 97 ms pz-in-f100.google.com [74.125.127.100]

Trace complete.

Gaff
Every Villain Is Lemons

join:1999-09-05
Mineral Wells, TX
clubs:
·AT&T Southwest
·Suddenlink

Re: Internet is "going away" again

said by Flippant See Profile :

All working smoothly here.


C:\Documents and Settings>tracert google.com

Tracing route to google.com [74.125.127.100]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 1 ms 2 ms 192.168.0.1
3 164 ms 11 ms 37 ms bras10-l0.hstntx.sbcglobal.net [151.164...]
4 69 ms 71 ms 68 ms dist2-vlan60.hstntx.sbcglobal.net [151.164.11.19]
5 9 ms 8 ms 8 ms bb2-g14-0.hstntx.sbcglobal.net [151.164.92.206]
6 15 ms 16 ms 15 ms ex1-p2-0.eqdltx.sbcglobal.net [151.164.40.33]
7 35 ms 27 ms 27 ms 72.14.197.113
8 55 ms 17 ms 26 ms 66.249.94.94
9 25 ms 25 ms 25 ms 216.239.47.121
10 65 ms 50 ms 60 ms 209.85.253.173
11 149 ms 47 ms 64 ms 209.85.241.23
12 48 ms 48 ms 97 ms pz-in-f100.google.com [74.125.127.100]

Trace complete.

I wouldn't exactly say smooth :p

You have some unusual hops in there.

Can't say I have noticed any issues myself.

--
My PC Gaming Blog
»thegaffadin.blogspot.com

Flippant
So Much For Subtlety
Premium,Mod
join:2000-06-04
Katy, TX

Host:
Filesharing Software
Earthlink Cable
Texas Gulf Coast
AT&T U-verse
AT&T Southwest

Re: Internet is "going away" again

Well considering there are some 15 devices on my home network including a gamer, another heavy internet activity taking place, and 2 casual users the test was not under ideal situation. No complaints by the users on the network so it is working fine for me.

marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs:

I lost DSLReports before y'all posted. I left the house and just came back home. I unplugged the modem and the router, plugged them back in and here I am.

I don't think it's me.
--
Team Discovery
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

What does 'ipconfig -all' tell you about your DNS servers? If you are seeing a private IP address, such as 192.168.0.1, you might have trouble. I find that I have to turn off DNS relay in my router and manually code the ATTIS DNS servers ([68.94.156.1] and [68.94.157.1]) in my router, or I get weird results.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs:

Re: Internet is "going away" again

Thanks Norman. I got up this morning to find that I had no internet again! I unplugged the modem, plugged it back in, and had a connection again. The is modem (probably two years old) Motorola, style MSTATEA.

I changed the DNS settings per your advice in the router.

Strange that things would be happening now if it was the router settings.
--
Team Discovery
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

Re: Internet is "going away" again

I am not clear on the chronology of your actions, and the resulting events.

In any case, though I have never had trouble with the ATTIS DNS servers, some in AT&T Midwest, and Nevada, have apparently had troubles. You might temporarily try third party DNS servers, either Level 3 (pick any two: 4.2.2.1, 4.2.2.2, 4.2.2.3, 4.2.2.4, 4.2.2.5, 4.2.2.6), or OpenDNS (208.67.222.222, 208.67.220.220). OpenDNS does not report a proper NXDOMAIN error, unless you sign up an account with them, and configure the account in their "Dashboard". But as a temporary test, it should be fine.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs:

Re: Internet is "going away" again

Order of events. I had no internet when I got up this morning. I unplugged the modem and plugged in back in again. After I had connectivity, I was able to reach DSLReports and saw that you had responded to my thread. I then changed my router settings to the AT&T DNS servers.

I can hope that this solved the problem ....

thanks again for your help
--
Team Discovery
Forums » US Telco Support » AT&T » AT&T SouthwestPaid for Elite but I got worse than Pro »
« Pro Ramping  


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