rfluegge
join:2009-06-22
75056-4419
| reply to NormanS
Re: SBC DSL Elite Dallas Area
There was a card that was corrupt in The Colony central office.
They replaced it Thursday night.
It had to be replaced during the maintenance window being that there were so many customers working on that card. Replacing the card in The Colony corrected everything.
I started testing it on Friday night and it has been rock solid at 5.1Mbps ever since.
Many thanks to the AT&T Customer Service Technician, Network Services, who worked on my behalf, and to the others in Network Services who worked to make the resolution possible. |
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wmcnamar
join:2001-11-30
Plano, TX | As another user in The Colony, I have seen severe fluctuations in speed. Currently (as of 1903CST 2009-06-29) my downstream speed is a whopping 36.46kbps. Upstream? Its 658kbps, which is right around what it should be. |
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rfluegge
join:2009-06-22
75056-4419
| As of 6:00 PM tonight (Monday) to 10:00 PM, it is back to the same problem it had before.
I hope that AT&T can finally get this resolved.
It was rock solid all weekend up through Sunday night at around 10:00 PM or so (that's the reason for the "thank you" posting) ... then tonight it went back to being crap ... same speeds you were seeing.
Right now it is around 15kbps ... really, really sucks. |
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wmcnamar
join:2001-11-30
Plano, TX | This morning (0700) I was back at a steady 4.95MBps but it has since dropped to a rather unsteady 1.72Mbps. The odd thing is that through all the downstream problems, my upstream has been pretty much rock solid at ~650Kbps. |
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rfluegge
join:2009-06-22
75056-4419
| Mine has the same behavior ... download speed is very "unstable" while the upload stays consistent and nearly as expected.
Have you called AT&T DSL support and have they created a "ticket"?
I am going to check again tonight and see what the status is ... |
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wmcnamar
join:2001-11-30
Plano, TX
3 edits | I am actually in an online chat system with their support right now. We will see how it goes.
Can you run a traceroute to google.com? It looks like the problem is in the Richardson, TX VLAN routers, at least for me. |
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wmcnamar
join:2001-11-30
Plano, TX | I've been escalated to the line support department. The automated line check they run can back clean and I'm on hold waiting for a support tech... |
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wmcnamar
join:2001-11-30
Plano, TX
| Probably the fastest I have ever been through the AT&T support system. I have a tech scheduled to show up between 12-4PM on Thursday. Kinda confusing why they would send a line tech out when they say the modem reporting a steady, clean 6Mbps signal yet throughput sucks. Seems to me that it would point to a network problem further up stream.
They are also saying that no one else in this area is currently reporting problems. Go figure. |
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