http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22622366 en Sat, 11 Feb 2012 09:05:22 EDT Sat, 11 Feb 2012 09:05:22 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22663866 I swapped in the other box from the Comcast store today and it works perfectly. It was obviously the box.

Thanks everyone!!]]> http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22663866 Mon, 06 Jul 2009 20:42:47 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22637668 http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22637668 Wed, 01 Jul 2009 00:05:01 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22637320 http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22637320 Tue, 30 Jun 2009 22:28:36 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22637149
Yes, the box that was moved into the place of the bad box is working fine. I'm convinced it's the box. The problem moves to another room when I move the box. ]]> http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22637149 Tue, 30 Jun 2009 21:45:38 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22635715 IF you have a service center nearby just take it in and swap it out. ]]> http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22635715 Tue, 30 Jun 2009 16:37:35 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22633790 http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22633790 Tue, 30 Jun 2009 11:27:12 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22633739 said by vetteboy:

All my boxes say Motorola on them. I don't know how to get the signal levals. Since I swapped the boxes, I have a feeling it's the box itself.
cox in our area uses motorola also. to get to the diagnostics turn the box off and quickly press select on the remote. it should bring up a white screen with black letters look at the out of band and inband tuner if they are lower than 30db you have a signal problem on that outlet.]]> http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22633739 Tue, 30 Jun 2009 11:21:08 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22633161 http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22633161 Tue, 30 Jun 2009 10:06:26 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22632121 http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22632121 Tue, 30 Jun 2009 01:55:09 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22630894 --
Caddy]]> http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22630894 Mon, 29 Jun 2009 20:45:40 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22630594
The rep e-mailed me and said it should be taken care of...

It's not.

I swapped the boxes and the box that was not getting the channels, is still not getting them in another room, but at least we have all the HD we are paying for downstairs where we really want it.

I'm waiting for conformation from Comcast that I should get a new box. ]]> http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22630594 Mon, 29 Jun 2009 19:52:05 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22624361 http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22624361 Sun, 28 Jun 2009 15:28:34 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22624308 --
Caddy]]> http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22624308 Sun, 28 Jun 2009 15:16:10 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22623406
I forgot to mention a couple things:

-The first thing I did was unplug the power from the cable box for a minute or two. Then when I plugged it back in, I had the channels for about 15-20 secconds, then I got the not authorized message.

-After I talked to the rep on the phone, I could channel to Speed on 620, but got the not authorized message, but could not channel any higher, it's almost like what she did made it worse.

I thought about swapping the boxes. I might do that later today if I get bored. LOL

Thanks everyone!! ]]> http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22623406 Sun, 28 Jun 2009 10:46:24 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22623304 And yes you should be getting all those channels you mentioned in the 600 range.
You won't get them all,but you will get most of them. :)]]> http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22623304 Sun, 28 Jun 2009 10:07:30 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22623183 said by vetteboy:

I believe it would be considered digital starter, but I'm not totally sure.
I don't know what your specific channel line up is, but I would not expect you to be able to access those channels with digital starter.
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Disclaimer: I am a Comcast employee. Any statements are my own and should not be construed as official Comcast communications.]]> http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22623183 Sun, 28 Jun 2009 09:07:44 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22623164 said by Caddyroger:

Try switching the boxes you could have a bad box, If the other box works it a bad box. If it don't it most likely a bad cable or splitter.
Nah, it's a rate code issue, the channels are showing as "not authorized". If it was a signal issue the box would display "one moment please"
--
*******
Disclaimer: I am a Comcast employee. Any statements are my own and should not be construed as official Comcast communications.]]> http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22623164 Sun, 28 Jun 2009 08:58:29 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22622733 --
Caddy]]> http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22622733 Sun, 28 Jun 2009 01:48:07 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22622713 http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22622713 Sun, 28 Jun 2009 01:38:07 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22622704
I was getting some channels above 600 right when the boxes were installed a few months ago, then I looked at the channel guide and noticed that there were some I was not getting and I asked if I should be and she said yes, the next day, I had them.

It just does not make sense to lose channels on one box and not the other.

Now that I think about it. I had to go though a lot to get everything straight with my account, the rep I called probably looked at an old account or something. Who knows.

I guess we'll see what the rep that I usually deal with says on Monday. ]]> http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22622704 Sun, 28 Jun 2009 01:36:16 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22622698 --
Caddy]]> http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22622698 Sun, 28 Jun 2009 01:33:25 EDT http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22622546 http://www.dslreports.com/forum/Re-HD-Lost-Channels-In-One-RoomWhat-22622546 Sun, 28 Jun 2009 00:17:07 EDT http://www.dslreports.com/forum/HD-Lost-Channels-In-One-RoomWhat-22622366
We have been getting HD channels like Speed (620), HD Theater (663), USA HD (672), etc.

Suddenly, downstairs in the living room, we get almost NO HD channels, but upstairs, we still get all the same channels.

I unplugged the power from the cable box downstairs, then plugged it back in. Got the channels for about 15 secconds, then I get the "NOT AUTHORIZED" screen with all the channels in the 600s.

Again, Upstairs was not effected.

I called Comcast and they sent a signal to the box downstairs, and that changed nothing.

Then the rep told me that I should not have those channels, because I'm not paying for them. It's a mistake in the other rooms-WTF!! (I'm in property management, so my service was setup by a local rep, but that should not make a difference)

So I sent an e-mail to the rep that I deal with, because she has helped me with issues before, but the rep on the phone really ticked me off.

Is there anything I can do-or am I SOL until Monday. LOL ]]> http://www.dslreports.com/forum/HD-Lost-Channels-In-One-RoomWhat-22622366 Sat, 27 Jun 2009 23:12:03 EDT