Lon86
join:2009-06-28
Dixon, CA
| reply to scalivgirl
Re: [Speed Problem] Not getting the speed that I paid for
I appear to be having similar problems. I called tech service and got the usual run-around.
1) Which AT&T DSL Package do you have –
Elite (6.0Mbps down)
2) Which modem brand and model do you have?
Motorola 2210
3) Are you using a router?
No
4) Is your PPPoE login info (username & password) entered in the modem, in your router or do you use PPPoE software?
Unsure
5) Describe the lights on the modem when the trouble occurs.
No lighting problems
6) Confirm that you’ve checked to ensure that ALL devices plugged into the wall jacks serviced by your DSL phone number (except the DSL modem) have filters fitted.
Confirmed
7) Confirm that you’ve powered off the modem and started it again and whether or not that made any changes with your problem.
Confirmed
8) Do you hear any type of noise on the DSL phone line or any other unusual telephone symptoms?
No
9) Provide line stats as follows…c) From a Motorola 2210 --
DSL Information
Line State Up
Modulation DMT
Data Path interleaved
To Modem To Internet
Max Allowed Speed (kbps) 3008 768
SN Margin (dB) 0.0 13.0
Line Attenuation (dB) 37.0 19.0
Loss of signal 0 8160
Loss of frame 0 0
CRC Errors 89847 150
10) If you have a speed problem, use the AT&T Speed Test here -- »helpme.att.net/dsl/speedtest/ and post your results.
Download = 1.517 Mbps
Upload = 659.84 kbps
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