Unless communication is one to one there is always the possibility and the likelyhood of mis-communication between people. We here in the Jasper Insight office take pride in trying to give our customers excellent and timely customer care. It is obvious that did not happen in this case. We want to make it right; please let me be the first to offer a personal and sincere apology for how you were treated. I am the local manager here and would like to discuss this with you one-to-one.
