shaner
Premium
join:2000-10-04
Calgary, AB | reply to scottyd
Re: Telus Aircard Sierra Wireless 597E problem
If nothing has changed except for the speed, then it is a coverage issue. Telus need to open a ticket with their network people. |
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scottyd
join:2007-07-18 | Exactly! Drove 30 minutes away, and onto a new tower, and all was working perfectly. I heard that Telus "is slow" to fix such issues. Any suggestion on who to call, and what to say to get this fixed soon?
Thanks - Scott |
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shaner
Premium
join:2000-10-04
Calgary, AB | To be fair, I work for Bell Mobility, so I don't know who at Telus to contact for escalation. They must have a data troubleshooting department, and you would call them to open a ticket. |
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scottyd
join:2007-07-18
| Hey Shaner and others - so, I've been told this is a Bell Mobility tower that I'm using not Telus. I could really use some help -I'm stuck between Telus Support and Bell.
I'm dealing with 2410ms tracerts and 25-100% packet loss on pings with the Crosby, Ontario tower. I've got a -80dmb signal and it's been like this for 3 weeks now!!
Telus said that Bell support said "they reset the datacard" but nothing has changed. Most of the neighbours are using Blackberry's and don't notice the issues with email. But, I'm pulling down 20-50kps when 3 weeks back I had 1.3 MPS!!
Thanks in advance,
Scott |
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