 Zak_D_HPremium,VIP
join:2007-01-04
Salt Lake City, UT
kudos:4 | reply to Zak_D_H
Re: 6MBps service but only gets 3 Mbps even after 30 days Hi Lanwarrior,
The line is also experiencing Line errors. 558 Downstream errors in a 9 minute period. Are you sure you don't have anything connected to that line without a filter like a security alarm? What type of modem are you using? Have you tried a different modem? |
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| Hi Zak,
I am using the DSL modem that was leased from DSL Extreme: D-Link 2320B. I don't have another modem to try on.
For the connection, at this moment I only have 1 phone line used, with a DSL filter splitter connected to it. 2 lines coming in to that splitter: the phone and the DSL modem. No any other connection, like fax or 2nd phone or alarm.
The wiring should be OK because the building I live in is new, only 1.5 years old.
What else can I do to fix this downstream errors? |
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 dslx_gmPremium,VIP
join:2002-12-26
Winnetka, CA
kudos:15 | Hi lanwarrior -
Please give our support team a call at 866-491-7221. We will want to open up a ticket with AT&T to have the line tested and have a phone company technician dispatched out to your location to isolate the line and test. Unfortunately I am currently out of the office and am unable to open that for you.
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.  |
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| Sure thing. I'll get in touch with them. Thanks. |
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