sepaperson
@comcast.net
| Comcast saga this week
SEMI-RANT but more just info on dealing with Comcast this week... live in Chester County, Pa.
Recently purchased a Tivo. While calling Comcast for a card, was given a good deal on adding phone service, faster Internet, HBO and digital package. Made appointment. Tech shows up between 1 and 3 on Tuesday as scheduled.
First thing he says is.. no Cablecard. Couldn't find any at the office, will have to set you up with follow-up appointment. Proceeds to install MTA/modem. asks if Friday between 1 and 3 would be OK to bring card. I agree. Internet working fine when he leaves.
That night, my internet keeps bringing up tech page wanting to install something. Call tech support who says just reboot modem and router. While doing so, support person says "ah, oh... he installed the wrong modem. If you keep using that one, it will burn out with the speed you have." Appointment set up to have whatever is needed installed.
Friday comes... no techie or cable card ever shows up. Call Comcast. "Clyde" assures me that if I go to Comcast office, they will give me card to install and talk to tech super about missed appointment.
Saturday, take original work order to Comcast office. First words are "we don't give out cards under ANY circumstances." Ask for tech super... of course, none are available. Brissel a little about the whole thing from wrong modem to no return visit. Front person copies my work order, adds notes and says she will forward to tech super. Meanwhile, she assures me cable card will come with tech coming 7/3 to fix whatever this modem problem is suppose to be.
Internet seems fine and luckily I have an HD box to swap or I'd be waiting from 6/23 to 7/3 to fix all this.
Thanks for listening.:) |
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gar187er
Premium Alcoholic
join:2006-06-24
Dover, DE
| quote:
support person says "ah, oh... he installed the wrong modem. If you keep using that one, it will burn out with the speed you have."
LMFAO!!!! stupid CAE's
quote:
Call Comcast. "Clyde" assures me that if I go to Comcast office, they will give me card to install and talk to tech super about missed appointment.
x2 |
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koshoka
join:2006-12-01
Pottsville, PA | reply to sepaperson
uggh |
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mikedz4
join:2003-04-14
Weirton, WV | reply to sepaperson
sepaperson sounds like you need to tell comcast either fix it NOW or i'm going with a satellite provider. That will get them on the ball fast. |
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DaveNJ
No Fear
join:1999-09-01
New Jersey
 ·Comcast
·Patriot Media
| reply to sepaperson
said by sepaperson :
First thing he says is.. no Cablecard. Couldn't find any at the office, will have to set you up with follow-up appointment.
Friday comes... no techie or cable card ever shows up. Call Comcast. "Clyde" assures me that if I go to Comcast office, they will give me card to install and talk to tech super about missed appointment.
come with tech coming 7/3 to fix whatever this modem problem is suppose to be.
Internet seems fine and luckily I have an HD box to swap or I'd be waiting from 6/23 to 7/3 to fix all this.
Thanks for listening.:)
I think we had the same tech. Once they said there were no cablecards, i went online and talk to the techs , and they scheduled for the next day.
Just about everything a tech does, any person can do. If cablecard was designed to be a self install and blatantly obvious a 5 yr old could do it. But its intentionally made to be difficult to benefit cablecos.
--
They Live... We Sleep...
“Spreading the wealth around” never results in a better outcome for people. It always results in destruction.
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Greg_Z
Premium
join:2001-08-08
Springfield, IL
·Comcast
| reply to sepaperson
The reason the Anon is getting the Tech page on the Internet service, is because the modem is not provisioned properly in CC's system. Calling back & getting another CSR helps & this is a simple fix.
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I threw out the map a long time ago. Now I follow my own direction! |
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BleedMarshal
join:2009-04-11
| said by Greg_Z  :The reason the Anon is getting the Tech page on the Internet service, is because the modem is not provisioned properly in CC's system. Calling back & getting another CSR helps & this is a simple fix. Sometimes you don't even need that. I have done a computer restart and the tech page went away. For some reason some computers be it Vista or XP holds onto that screen until a restart happens. *shrugs* |
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koshoka
join:2006-12-01
Pottsville, PA | The page sometimes get stored in the browser cache. Just clear the cache and you should be good to go. |
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pgoelz
join:2001-12-26
Rochester, MI
1 edit | reply to DaveNJ
Just about everything a tech does, any person can do. If cablecard was designed to be a self install and blatantly obvious a 5 yr old could do it. But its intentionally made to be difficult to benefit cablecos.
Say what? CableCard installation looks to me to be ridiculously simple. The only hard part is A) that they won't let a user do it and B) not everyone at the CC end knows how to punch in the data correctly.
My TiVo displays a couple numbers. The tech read them off to the CSR who entered them. Done. The tech did comment that it isn't always that simple, but the problem is in the office, not the difficulty of the installation.
Paul
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Paul Goelz, Rochester Hills, MI
Model Helicopter, music and astronomy pages:
http://pgoelz.com |
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DaveNJ
No Fear
join:1999-09-01
New Jersey
·Comcast
·Patriot Media
| said by pgoelz :Just about everything a tech does, any person can do. If cablecard was designed to be a self install and blatantly obvious a 5 yr old could do it. But its intentionally made to be difficult to benefit cablecos.Say what? CableCard installation looks to me to be ridiculously simple. The only hard part is A) that they won't let a user do it and B) not everyone at the CC end knows how to punch in the data correctly. My TiVo displays a couple numbers. The tech read them off to the CSR who entered them. Done. The tech did comment that it isn't always that simple, but the problem is in the office, not the difficulty of the installation. Paul I mean the number being buried in a diagnostic screen, it should be fully automatically. I agree that anyone could do it. But they should go a step further, and make it authorize thru the web. Basically the machine contacts comcast over the web, does all it needs to do. The user just inputs like an account number. Seriously the design of the cablecard system isnt 2009 tech, its more like 1990s.
--
They Live... We Sleep...
“Spreading the wealth around” never results in a better outcome for people. It always results in destruction.
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Greg_Z
Premium
join:2001-08-08
Springfield, IL | reply to BleedMarshal
This is not a computer restart, and no the screen is not held by XP or Vista. You get the screen when the modem is not provisioned in CC's system.
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I threw out the map a long time ago. Now I follow my own direction! |
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sepaperson
@comcast.net
| reply to sepaperson
The first call that night to tech support took care of the screen when bringing up internet. What fries me is leaving work 3 times to be here to get it right. They don't care about that.
I am almost sure the guy who came here forgot to bring the card because when I asked if they were out of them, he sputtered and stumbled to avoid answering.
And obviously there is no communication when call center says cards are there for the getting and local office says they are locked up with the plutonium.  Gosh, either you do or you don't. Not that hard, guys. One policy for all offices. |
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koshoka
join:2006-12-01
Pottsville, PA
| reply to Greg_Z
said by Greg_Z :....You get the screen when the modem is not provisioned in CC's system. Yes, and sometimes you'll get that screen even after the modem is provisioned...because the page is in the browser cache.
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*******
Disclaimer: I am a Comcast employee. Any statements are my own and should not be construed as official Comcast communications. |
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Greg_Z
Premium
join:2001-08-08
Springfield, IL
·Comcast
| If a person clears their browser cache (cookies & all), and they still get the tech screen, rebooting the computer will not change the fact that CC screwed up on their end. It has happend with our Arris eMTA numerous times, and it is a problem on their end, not the user.
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I threw out the map a long time ago. Now I follow my own direction! |
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rody_44
Premium
join:2004-02-20
Quakertown, PA | reply to Greg_Z
Re: Comcast saga this week
thats the fact he was pointing out. |
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markofmayhem
join:2004-04-08
Pittsburgh, PA
| reply to DaveNJ
said by DaveNJ :I mean the number being buried in a diagnostic screen, it should be fully automatically. Not possible with a unidirectional device. The device is the problem, not the CableCard. Bidirectional devices can and do automate this, in fact, you can "reset" your CableCard at any time by pressing the correct option when dialing 1-800-Comcast and choose the "auto hit box" feature with your bidirectional device. I do this alot with my DCH-3416. When we begin to purchase and instal bidirectional devices (Tru2Way), the process will eventually be simplified and each region can decide if CableCard pick-ups will happen. |
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