2 edits | No PPP Connection "No PPP connection" (Assuming Bell Wholesale ISP client)
Please comment, critique, correct, improve:
Does your modem sync?
N: Your phone line is not connected to a DSLAM. Call ISP. STOP.
Y: Look at your modem's Line Stats. (Including DSL Uptime.) (Post them).
Can your PPPoE client reach an Access Concentrator?
N: Call ISP. STOP.
DK: Hm. (Your PPPoE client should know.) Go on then ...
Y: Good. Make a note of it. Does it begin with BAS? N: call ISP. STOP.
Can you authenticate with your ISP's account?
Y: You're done. STOP.
Can you authenticate with test@test / test
Y: call your ISP. STOP.
N: consult your PPPoE client's log; maybe retry later, depending on messages; then call ISP.
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