frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY
 ·Verizon FIOS
| New HD Channels - Pixalation / Unavailable in New York Out of the five new HD channels, I am only getting MTV HD and CMT HD. The other three, comedy central HD, VH1 HD, and Nick HD, either are coming in pixalated or I get a channel unavailable message on the screen. All five channels show up in the guide with logo and all.
I called in the problem and they said they are going to look into it and call me back (Yea Right...).
Anyone else having the same issue. If you are, I suggest calling it in. | |
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Rattler
join:2001-04-13
Havertown, PA | Re: New HD Channels - Pixalation / Unavailable in New York Not in the NY area but all is OK here in my corner of VHO8 (Philly area). | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Frank-
There's actually 6 new channels - but sounds like a VSO issue (CO near your home).
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"ONE team - ONE city - ONE dream!!" | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Re: New HD Channels - Pixalation / Unavailable in New York Jeep..What's the sixth? | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Re: New HD Channels - Pixalation / Unavailable in New York MTV HD 710
VH 1 HD 717
CMT HD 721
Nick HD 752
Spike HD 554
Comedy Central HD 690
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"ONE team - ONE city - ONE dream!!" | |
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MacGyver973
join:2009-05-18
West Orange, NJ | They are fine in NJ. | |
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Baff
join:2007-12-05
Murrieta, CA
·Verizon FIOS
| Same exact problem in CA since Tuesday. I called it in on Thursday. After resetting my box several times (and erasing my favorites and such) they told me a group was aware of the problem and working on it. They don't seem to be working very quickly though. | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Re: New HD Channels - Pixalation / Unavailable in New York I kind of got the same thing, they will look into it. Is it the same channels I mentioned which are not working? | |
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sjfiostech
join:2008-07-29
Medford, NJ
·Verizon FIOS
| If they don't find an "area" issue, I'd have a tech check the specific QAM channels that are having an issue at the ONT and on your wiring. MTV & CMT share a QAM channel as well as Nick & Comedy Central and Spike & VH1 (2 HD per QAM). 99% of the service calls I've gone on with the same symptoms as yours have been bad coax. Good Luck! | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY
·Verizon FIOS
| Re: New HD Channels - Pixalation / Unavailable in New York Bad coax? All the other HD channels are fine? I didn't have any problems when they added all the .tv channels a while ago. When you say bad coax, are you talking about the fiber to the ONT or the coax runs from the ONT to my boxes?
I have an HD box and a MR-DVR. Both have the same problems with these channels. | |
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sjfiostech
join:2008-07-29
Medford, NJ
·Verizon FIOS
| Re: New HD Channels - Pixalation / Unavailable in New York Yup...could be bad coax (not fiber) or splitter for that matter. If a part of the pathway (coax, splitter, ends.....) is preventing the QAM channel(s) from reaching the STB at an acceptable level it could cause what you are experiencing. And yes, since all the QAM channels are on different frequencies, you could experience the problem on only a handful of channels.
If it does turn out to be a problem with your coax network, it's important that the technician takes reading for the effected QAM channels and not just a closeout test, which takes readings on a sampling of channels. If the specific channels are not tested, he will just be overlooking the problem. | |
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gibb
@comcast.net
| I had the same problem with 690 and 752 being pixelated... I had the fios tech come out today, and they swapped out the ONT - that did the trick.. They look great now. I have a HD tivo with 2 cable cards. Signal strength was showing 40% on both channels, with all other channels at 100%. Now with the new ONT they are at 97%. | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Re: New HD Channels - Pixalation / Unavailable in New York Why the hell would I need a new ONT every time they add new HD channels. It's crazy. Like I said, they added the .tv channels a few weeks ago and I get them fine.
What does everybody need a new ONT everytime new HD's are added? | |
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gregg62
join:2008-02-09
Stirling, NJ
| said by frankpf3  :Out of the five new HD channels, I am only getting MTV HD and CMT HD. The other three, comedy central HD, VH1 HD, and Nick HD, either are coming in pixalated or I get a channel unavailable message on the screen. All five channels show up in the guide with logo and all. I called in the problem and they said they are going to look into it and call me back (Yea Right...). Anyone else having the same issue. If you are, I suggest calling it in. Exact same problem here in Northern NJ. Called on Friday morning and they said it will be resolved within 24 hours. It's now been about 60 hours. | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY
2 edits | Re: New HD Channels - Pixalation / Unavailable in New York Hahaha, maybe you need a new ONT also 
Gregg, same exact channels I mentioned also have the problem?
Are we on the same VHO? | |
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gregg62
join:2008-02-09
Stirling, NJ
| Re: New HD Channels - Pixalation / Unavailable in New York said by frankpf3 :Hahaha, maybe you need a new ONT also Gregg, same exact channels I mentioned also have the problem? Are we on the same VHO? Yup, same channels. All I get out of the 6 is MTV HD and CMT HD.
I think we are on the same VHO, but I'm not sure. But it's weird, some people that are definitely on the same VHO as me, seem to not be having this problem. And Baff is from Calif, go figure. | |
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join:2007-12-05
Murrieta, CA | Re: New HD Channels - Pixalation / Unavailable in New York Yes, same channels for me in CA. | |
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FanwoodFios
@verizon.net | I am in Fanwood which is not far from Stirling and having the same issues. I figured I would check here first before giving Verizon the call, but it looks like I have no choice. | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
| Frank-
What SJ is talking about is...
When new HD's are added - VZ is using frequencies that previously weren't in use...perhaps there is an issue with that band at your home, in the wiring, etc.
I've seen it happen.
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"ONE team - ONE city - ONE dream!!" | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY
·Verizon FIOS
1 edit | Re: New HD Channels - Pixalation / Unavailable in New York So your telling me there is an odd chance everytime new channels are added, someone might need a tech visit and new ONT? 
My HD box, which has a home run back to the ONT, also is expreiencing the problem. | |
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quasidodo
join:2009-06-28
Fairfax, VA | i'm getting the same problems here in fairfax, va.... the tv with cablecard gets the channels fine without any problems, but not from the box. i did restart it, but no use. | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Just an update for you guys. I spoke to Verizon today, there is an open ticket for this issue which has been escalated to the network technicians. They claim it should be solved by Friday. We'll see. | |
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gregg62
join:2008-02-09
Stirling, NJ
| Re: New HD Channels - Pixalation / Unavailable in New York said by frankpf3 :Just an update for you guys. I spoke to Verizon today, there is an open ticket for this issue which has been escalated to the network technicians. They claim it should be solved by Friday. We'll see. That's probably the ticket from when I called on Friday. I spoke to the technicians twice since then and they told me their working on it. They didn't give me a date however. At least Friday gives us some kind of time table. But like you said, we'll see.
On a different note, Sather made a great deal today to get rid of Gomez and save cap space. Rumors are he's working on getting both Heatley and Lecaviliar. | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY
·Verizon FIOS
| Re: New HD Channels - Pixalation / Unavailable in New York Let's keep up on Verizon about those channels, the more of us who call the better, I think we are part of the same VHO.
On a side note, Gomez was a disappointment, sadly. It was a good unload to free up some money, hopefully he has a bigger picture in mind. | |
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gregg62
join:2008-02-09
Stirling, NJ
| Re: New HD Channels - Pixalation / Unavailable in New York You're not going to believe what they tried telling me. They left me a voice mail while I was out and said I need to upgrade to extreme HD since I'm on the discontinued premier HD. The guy who left the message obviously didn't know what he was talking about. So I called back ready to start yelling at them. I mean why would I get pixelation if it's a channel I'm not supposed to get? The guy agreed. This guy knew what he was talking about. He said to try this: Go to a channel your having a problem with. Hit the power button on the box then hit select twice. Toggle down to Inband Status and hit select.Look at the snr ratio. Mine was 32.1 db and said 'Fair'. If I do that on any other channel it's 35.4 db and says 'Good'. The tech said that's the problem. I asked him if it could be the ONT and he said probably not. It's probably a wiring issue. I have an appointment for Friday.
I would suggest calling and tell them what your SNR ratio is so they will setup an appointment. | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY
·Verizon FIOS
| Re: New HD Channels - Pixalation / Unavailable in New York First of all, I have extreme HD and have the same problem, so that's not true.
I am getting MTV HD and CMT HD, but not the others. When I tune to them, either I get the channel unavailable message or nothing happens.
I don't think it is a wiring issue also. The problem is happening on both of my boxes and one of my boxes is a home run back to the ont.
I've also never had any other problems when they added past HD channels, such as the .tv channels.
I am thinking about opening a ticket today in the direct forum.
Let me know what happens with your visit. | |
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join:2007-12-05
Murrieta, CA
·Verizon FIOS
| Re: New HD Channels - Pixalation / Unavailable in New York I posted on the direct forum 2 days ago and now I have all the channels crystal clear. I don't know if the tech in the direct forum was directly involved with fixing it, but I mentioned both of your forum names and frankpf3's post in the direct forum, so hopefully it will get fixed for you guys soon too. | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY
1 edit | Re: New HD Channels - Pixalation / Unavailable in New York Who was the tech that helped you? I am dealing with vz_joseph but he wants to set up an appt for me?????!!!!
Baff - I mentioned your name to vz_joseph in my post. Hopefully he can help without sending a tech out. | |
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join:2007-12-05
Murrieta, CA
·Verizon FIOS
1 edit | Re: New HD Channels - Pixalation / Unavailable in New York VZ_Gustavo was the original tech that responded to me, but Joseph responded too after I mentioned your name.
All Gustavo really said to me was "I will contact our video network team to ensure that the service is being broadcast out of the Central Office which is broadcasting to your area." I don't know if he did more than that or even if he had anything to do with the solution. | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Re: New HD Channels - Pixalation / Unavailable in New York So the channels just started coming in? I checked the SNR value on Nick HD last night and it was coming in as poor in the STB's service menu. | |
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gregg62
join:2008-02-09
Stirling, NJ
| Re: New HD Channels - Pixalation / Unavailable in New York The technician just left. Wow, that was a total waste of time. All he did was call up Verizon and they told him the same BS they've been telling me. He said I have to upgrade to Extreme HD. I asked him why I would get pixelation on a channel I'm not supposed to get and he said 'The channel is being scrambled'!
If I wasn't so frustrated, that would be really funny. The SNR ratio is actually slightly better than it was yesterday. It's actually listed as good and I could almost see the picture. Maybe it will keep getting better.
Anyway, I just posted on the direct forum. We'll see what happens. Baff, you've given me hope. | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY
·Verizon FIOS
| Re: New HD Channels - Pixalation / Unavailable in New York Again, that's complete BullSh*t. I have the extreme HD package and have the same exact problem. There is a problem with the QAM somewhere.
It's like pulling teeth with them.............
Let me know how your ticket turns out. I am still waiting for a repsonse on mine. | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Re: New HD Channels - Pixalation / Unavailable in New York Frank-
If your SNR is showing as Poor on Nick HD - it's definitely a problem at your house or in the wiring.
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"ONE team - ONE city - ONE dream!!" | |
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gregg62
join:2008-02-09
Stirling, NJ
| Re: New HD Channels - Pixalation / Unavailable in New York said by JeepMatt :Frank- If your SNR is showing as Poor on Nick HD - it's definitely a problem at your house or in the wiring. That's exactly what I thought, and I still think it is.
But when the guy came to look at it, he swore it wasn't a problem in the house.
My 2 year contract is up in October. If it's not fixed by then, I'll threaten to switch to cable if I don't get those 4 channels. Then watch how fast they fix it. And I'll have the extreme HD at that point so they won't be able to use that as an excuse. | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY
·Verizon FIOS
| Re: New HD Channels - Pixalation / Unavailable in New York It is not a wiring issue. I have my hd box hooked up as a home run back to the ONT, no splitters or barrel connectors involved, and it is still a problem.
I called Verizon and had my ticket escalated to a network technician. It is suppsoed to be addressed in the next 24 hours but with the holiday and all.......... | |
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join:2007-12-05
Murrieta, CA | Re: New HD Channels - Pixalation / Unavailable in New York I don't know what they did to fix it for me, but nobody came to my house. | |
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FiosZoo
join:2008-08-13
Fanwood, NJ | Yeah I called and have been receiving the same BS about Extreme, then told them I have Extreme and I got the (oh! uh! hmm!). So obviously this is no issue any lacky can answer on the phone and I had my ticket sent up the chain. Here's to hoping. | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY
·Verizon FIOS
| The SNR for the four channels is poor. They are claiming it is the coax or the ONT itself. They are sending a tech out Saturday morning.
I think it is the ONT since both of my boxes have the problem and both boxes are on seperate runs back to the ONT.
I will let you guys know what happens. | |
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gregg62
join:2008-02-09
Stirling, NJ | Re: New HD Channels - Pixalation / Unavailable in New York Sounds like it's got to be the ONT.
Who sent the tech out, Gustavo or the techs at the 800 number? | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Re: New HD Channels - Pixalation / Unavailable in New York I called the 800 number last night and they set up the tech appt. I will let you guys know what happens. | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY
·Verizon FIOS
| OK Guys here is the answer. The tech just left, he had to swap out my 611 ONT with a 612 and everything is now fine. Guy was very helpful, Answered all questions. He first tested my coax, then swapped out the ONT.
All is good! I knew it wasn't the wiring............ | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Re: New HD Channels - Pixalation / Unavailable in New York WOOHOO! | |
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gregg62
join:2008-02-09
Stirling, NJ
1 edit | Re: New HD Channels - Pixalation / Unavailable in New York Frank, Glad to here your problem has finally been resolved.
Believe it or not mine has been resolved as well. I have no idea how. Last night, I was on the phone with someone from tech support. Didn't sound like she knew what she was doing. I spent an hour on the phone with her. All she did was do everything which was already done about 10 times. Reset the STB's, reset the ONT. Didn't make a difference last night. Woke up this morning and all is well. Now we're all set for when they get MSG HD! | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Re: New HD Channels - Pixalation / Unavailable in New York Is the 612 ONT the latest model? What's the difference between the 611 and 612? | |
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gregg62
join:2008-02-09
Stirling, NJ | Re: New HD Channels - Pixalation / Unavailable in New York You got me. But I just checked and mine is the 612! | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Re: New HD Channels - Pixalation / Unavailable in New York Anyone else having this problem and has the 611 ONT? | |
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FiosZoo
join:2008-08-13
Fanwood, NJ
| Well thanks to some stuff I found on Google related to the SNR strength...I finally realized my problem. Since I have a TiVo HD DVR I have always had the issues where I needed Attenuators to help my incoming signals. When checking my SNR for the new channels the strength was somewhere in the 26 dB range as opposed to all my other HD channels which were in the 29-32dB range. So when looking at the attenuators attached I noticed I had an extra 3dB on there, and removing it did the trick...I also verified that it didn't result in my other channels getting hosed either. Or at least so far. If for some reason though my other channels are getting hosed as time goes on then maybe the new 612 ONT will do the trick to at least boost the signal coming on for the four channels which were causing my issues to something similar to all other channels. Either way thanks to the insight of each of you on here as it helped me trouble shoot my issue without having to deal with the techs or lengthy phone conversations. | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Re: New HD Channels - Pixalation / Unavailable in New York Glad to help. Again what are the differences between the 611 and 612 though? | |
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gregg62
join:2008-02-09
Stirling, NJ | Re: New HD Channels - Pixalation / Unavailable in New York Lost Comedy Central HD and Nick HD again. Still have the other 4 new channels however. This doesn't end. Anyone else having this problem again? | |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Re: New HD Channels - Pixalation / Unavailable in New York Still getting all 6 here with the new ONT............... | |
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darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR | Have a tech come out? I know that if this were happening on stations I wanted to watch regularly that's what I'd do... | |
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gregg62
join:2008-02-09
Stirling, NJ | Re: New HD Channels - Pixalation / Unavailable in New York Thanks for the replies. I just reset the ONT box and that fixed it. I think I may eventually need a new ONT box, but it's fine for now. It is the 612, but maybe they don't last long. I've had Vz for just under 2 years. | |
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