BKConnection
join:2007-02-19
Brooklyn, NY
| From Bushwick OOL customer with Empathy
I can definitely see where you're coming from.
Get this - I to live in a neighborhood where Optimum is the only choice for Cable, Internet and what have you.
I decided to opt for the Optimum Boost package since it gave me the bang for my buck that i have been looking for, especially since it give me the flexibility that i need when it comes to its web space.
I have been having the same problems as you with a high amount of packet loss - and from time to time - a complete loss of everything. Here's the catch: my Cable TV works just fine.
I've dealt with their customer service and I have had 3 technicians come out to take a look at the problem and each one of them have came back with the same result: a high signal but something wrong at the poll.
According to Optimum's rocket scientist team of customer service reps, the problem that was supposedly at the poll was fixed approximately 9 days prior to this post. Problems still persist and right now, my speed as of the last speed test has dwindled down to 8 M/s down, 3 Mb/s up.
Moreover, a customer service representative says that the minimum speed we are supposed to get over the boost package is 5 Mb/s down. I find this very, very hard to believe especially when - for almost 3 years - we have never, ever had this problem.
I feel sorry for the techs that come out here and refer to a supervisor only to have to come back out there again.
Regards,
Josh
Brooklyn, NY OOL Customer |
