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Caddyroger
Premium
join:2001-06-11
To the west

reply to koshoka

Re: [HD] Lost Channels In One Room-What?!?!?!?!?!

vetteboy has 4 hd boxes 3 are working ok. The 4th is not working ok. If it was a rate code all 4 would not work. The one box is not picking the rate code. He probably will have to exchange the box
--
Caddy


koshoka

join:2006-12-01
Pottsville, PA

1 edit

You can have a single outlet not working due to rate codes.


vetteboy

join:2009-02-22
Puyallup, WA

reply to Caddyroger
UPDATE:

The rep e-mailed me and said it should be taken care of...

It's not.

I swapped the boxes and the box that was not getting the channels, is still not getting them in another room, but at least we have all the HD we are paying for downstairs where we really want it.

I'm waiting for conformation from Comcast that I should get a new box.



Caddyroger
Premium
join:2001-06-11
To the west

It possible that your cable has a bad connector or a leg on your splitter is bad. Switch the cable at the splitter had see if the bad box starts working ok.
--
Caddy


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