http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22624033 en Fri, 10 Feb 2012 15:40:16 EDT Fri, 10 Feb 2012 15:40:16 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22732431 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22732431 Sun, 19 Jul 2009 09:39:24 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22728759 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22728759 Sat, 18 Jul 2009 11:07:45 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22728385 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22728385 Sat, 18 Jul 2009 09:08:35 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22728277 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22728277 Sat, 18 Jul 2009 08:11:25 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22694653 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22694653 Sun, 12 Jul 2009 12:05:52 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22694564 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22694564 Sun, 12 Jul 2009 11:43:06 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22692488 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22692488 Sat, 11 Jul 2009 19:23:00 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22692228 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22692228 Sat, 11 Jul 2009 18:03:59 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22692148 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22692148 Sat, 11 Jul 2009 17:41:16 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22691944 Believe it or not mine has been resolved as well. I have no idea how. Last night, I was on the phone with someone from tech support. Didn't sound like she knew what she was doing. I spent an hour on the phone with her. All she did was do everything which was already done about 10 times. Reset the STB's, reset the ONT. Didn't make a difference last night. Woke up this morning and all is well. Now we're all set for when they get MSG HD!]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22691944 Sat, 11 Jul 2009 16:45:34 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22691493 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22691493 Sat, 11 Jul 2009 14:28:22 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22691305
All is good! I knew it wasn't the wiring............]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22691305 Sat, 11 Jul 2009 13:33:40 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22673453 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22673453 Wed, 08 Jul 2009 12:35:43 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22673287 Who sent the tech out, Gustavo or the techs at the 800 number?]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22673287 Wed, 08 Jul 2009 12:15:02 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22672780
I think it is the ONT since both of my boxes have the problem and both boxes are on seperate runs back to the ONT.

I will let you guys know what happens.]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22672780 Wed, 08 Jul 2009 11:17:14 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22669469 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22669469 Tue, 07 Jul 2009 18:35:04 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22668706
Wiring? ;)
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22668706 Tue, 07 Jul 2009 16:19:21 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22668626 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22668626 Tue, 07 Jul 2009 16:07:14 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22666232 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22666232 Tue, 07 Jul 2009 10:14:33 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22661849 Then definitely let us know what the culprit ends up being.

It's obviously not at the VHO level, and they can Slingbox into your VSO to check for errors there. If you've already worked with VZ_Joseph in the Direct forum - they've obviously done that already as well.

I'm still putting all my money on a wiring issue at your home. Prove me wrong Frank!

(Just like we'll prove wrong your pickup of Gaborik! LOL) :p]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22661849 Mon, 06 Jul 2009 14:57:57 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22661712 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22661712 Mon, 06 Jul 2009 14:38:07 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22654301 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22654301 Sat, 04 Jul 2009 15:55:17 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22654230
I called Verizon and had my ticket escalated to a network technician. It is suppsoed to be addressed in the next 24 hours but with the holiday and all..........]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22654230 Sat, 04 Jul 2009 15:28:42 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22653723 said by JeepMatt:

Frank-
If your SNR is showing as Poor on Nick HD - it's definitely a problem at your house or in the wiring.
That's exactly what I thought, and I still think it is.
But when the guy came to look at it, he swore it wasn't a problem in the house.
My 2 year contract is up in October. If it's not fixed by then, I'll threaten to switch to cable if I don't get those 4 channels. Then watch how fast they fix it. And I'll have the extreme HD at that point so they won't be able to use that as an excuse.]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22653723 Sat, 04 Jul 2009 12:48:34 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22650285 If your SNR is showing as Poor on Nick HD - it's definitely a problem at your house or in the wiring.
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22650285 Fri, 03 Jul 2009 15:19:12 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22649124
It's like pulling teeth with them.............

Let me know how your ticket turns out. I am still waiting for a repsonse on mine.]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22649124 Fri, 03 Jul 2009 10:56:07 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22649047 If I wasn't so frustrated, that would be really funny. The SNR ratio is actually slightly better than it was yesterday. It's actually listed as good and I could almost see the picture. Maybe it will keep getting better.
Anyway, I just posted on the direct forum. We'll see what happens. Baff, you've given me hope.]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22649047 Fri, 03 Jul 2009 10:33:30 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22648755 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22648755 Fri, 03 Jul 2009 08:39:36 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22647962
All Gustavo really said to me was "I will contact our video network team to ensure that the service is being broadcast out of the Central Office which is broadcasting to your area." I don't know if he did more than that or even if he had anything to do with the solution.]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22647962 Thu, 02 Jul 2009 23:32:06 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22647340 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22647340 Thu, 02 Jul 2009 21:13:15 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22646763
Baff - I mentioned your name to vz_joseph in my post. Hopefully he can help without sending a tech out.]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22646763 Thu, 02 Jul 2009 18:52:03 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22645473 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22645473 Thu, 02 Jul 2009 14:25:58 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22643637
I am getting MTV HD and CMT HD, but not the others. When I tune to them, either I get the channel unavailable message or nothing happens.

I don't think it is a wiring issue also. The problem is happening on both of my boxes and one of my boxes is a home run back to the ont.

I've also never had any other problems when they added past HD channels, such as the .tv channels.

I am thinking about opening a ticket today in the direct forum.

Let me know what happens with your visit.]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22643637 Thu, 02 Jul 2009 08:13:41 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22642298 I would suggest calling and tell them what your SNR ratio is so they will setup an appointment.]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22642298 Wed, 01 Jul 2009 21:45:39 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22638454
On a side note, Gomez was a disappointment, sadly. It was a good unload to free up some money, hopefully he has a bigger picture in mind.]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22638454 Wed, 01 Jul 2009 08:16:11 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22636861 said by frankpf3:

Just an update for you guys. I spoke to Verizon today, there is an open ticket for this issue which has been escalated to the network technicians. They claim it should be solved by Friday. We'll see.
That's probably the ticket from when I called on Friday. I spoke to the technicians twice since then and they told me their working on it. They didn't give me a date however. At least Friday gives us some kind of time table. But like you said, we'll see.

On a different note, Sather made a great deal today to get rid of Gomez and save cap space. Rumors are he's working on getting both Heatley and Lecaviliar.]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22636861 Tue, 30 Jun 2009 20:39:06 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22636565 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22636565 Tue, 30 Jun 2009 19:35:13 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22627236
My HD box, which has a home run back to the ONT, also is expreiencing the problem.]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22627236 Mon, 29 Jun 2009 09:35:53 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22626859 What SJ is talking about is...

When new HD's are added - VZ is using frequencies that previously weren't in use...perhaps there is an issue with that band at your home, in the wiring, etc.

I've seen it happen.
--
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22626859 Mon, 29 Jun 2009 06:26:16 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22626595 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22626595 Mon, 29 Jun 2009 02:14:33 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22625997 said by frankpf3:

Hahaha, maybe you need a new ONT also :D

Gregg, same exact channels I mentioned also have the problem?

Are we on the same VHO?
Yup, same channels. All I get out of the 6 is MTV HD and CMT HD.
I think we are on the same VHO, but I'm not sure. But it's weird, some people that are definitely on the same VHO as me, seem to not be having this problem. And Baff is from Calif, go figure.]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22625997 Sun, 28 Jun 2009 22:22:42 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22625914 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22625914 Sun, 28 Jun 2009 22:06:12 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22625527
Gregg, same exact channels I mentioned also have the problem?

Are we on the same VHO?]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22625527 Sun, 28 Jun 2009 20:40:19 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22625517 said by frankpf3:

Out of the five new HD channels, I am only getting MTV HD and CMT HD. The other three, comedy central HD, VH1 HD, and Nick HD, either are coming in pixalated or I get a channel unavailable message on the screen. All five channels show up in the guide with logo and all.

I called in the problem and they said they are going to look into it and call me back (Yea Right...).

Anyone else having the same issue. If you are, I suggest calling it in.
Exact same problem here in Northern NJ. Called on Friday morning and they said it will be resolved within 24 hours. It's now been about 60 hours.]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22625517 Sun, 28 Jun 2009 20:38:54 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22625516
What does everybody need a new ONT everytime new HD's are added?]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22625516 Sun, 28 Jun 2009 20:38:50 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22625458 http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22625458 Sun, 28 Jun 2009 20:30:39 EDT http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22625403
If it does turn out to be a problem with your coax network, it's important that the technician takes reading for the effected QAM channels and not just a closeout test, which takes readings on a sampling of channels. If the specific channels are not tested, he will just be overlooking the problem.]]> http://www.dslreports.com/forum/Re-New-HD-Channels-Pixalation-Unavailable-in-New-York-22625403 Sun, 28 Jun 2009 20:11:30 EDT