OTL
join:2007-08-10
Stamford, CT
1 edit | [help] iO SDV service in southwestern CT. Fairfield Co. Curious to know if others in the Stamford area are able to receive the TRUE switched multicast (not switched/broadcast) channels.
I've never been able to tune to the SDV channels that replaced VOOM, and also can't tune to the new SDV channels included in this weeks changes/additions in the channel lineup in the 800 block.
Here's a list of what my STB (4250HD) will and won't deliver from the new channel lineup. (Ignoring the 772-779 range which also doesn't work and NEVER has at my house.):
Can't tune to, SDV:
801, 802, 803, 804, 805, 806, 812, 813, 816.
Can tune to, broadcast;
800,807,808,809,810,811,814,815,818
Also, FYI...
Diag screen SDV Session Info, SamSvcID/Type shows the diff between broadcast and TRUE switched. Seems there's not a video stream on the 99MHZ QAM my STB tunes to for EVERY SDV station. Level is OK at +2 dbmv.
A little bit of history...
I've had two tech visits recently and a STB replacement but the same issues remain....When I try to tune to a TRUE switched video channel I receive the barker screen..."please try again later".
Curious note:
If only Cablevision support would answer my two, basic questions:
1) "Does the session controller see my channel change request"?....
2) "Does the edge QAM controller respond to the Session Controller's notification to switch the video stream to my neighborhood"?
Their response to the above has been either "I don't know", "I can't answer that question", or "let me get you in touch with someone who can help".....and that "someone who can help" always wants to make yet ANOTHER truck roll to my house which wastes my time, their money and accomplishes absolutely zero, returning us all back to square one wich is...my paid services haven't worked properly for many months and Cablevision/Optonline can't (or won't) explain why.
BTW, I have the 'Silver' service and am entitled to all the above service I'm not presently receiving as I do receive them in SD in the 300 - 360 channel range.
And lastly, so ya'll know, what's behind my angst is that my last adventure with Cablevision/Optimum support required more than 5 on-site techs, 2 replacements of my pole-to-home drop with no relief over a 3-4 month period resulting, finally in a missed business deadline. Only after 4 months of service interruption and my 'going off' on a support manager at 2:00AM was this issue resolved. (And you should see what the Cablevision/Optonline techs did to the molded terminations of the home's cable distribution in my basement! Not once did they ask permission to cut and reterminate. The cables are now all hacked with cheap, crimp on terminations and never, not once did their efforts result in a fix.)
As I can't get anything close to a sane response from Cablevision/Optonline, and before I canvass the neighborhood (est. 500 homes well north of $1M), I'm hoping the regular folks that visit this site can help to sort this out....
So, back to the crux of the matter.....Is anyone in the Stamford area (especially Shippan) able to tune to....
801, 802, 803, 804, 805, 806, 812, 813, 816
Thanks a ton,
Mike B. |
