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Forums » O Canada! » Canadian » Telus » Telus Aircard Sierra Wireless 597E problem
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[AB] Telus Turbo not getting constant speed (between 6-11 mbps) »
« Connected through Sierra Wireless 598 BUT Unable to view web  
AuthorAll Replies


shaner
Premium
join:2000-10-04
Calgary, AB		reply to scottyd
Re: Telus Aircard Sierra Wireless 597E problem

To be fair, I work for Bell Mobility, so I don't know who at Telus to contact for escalation. They must have a data troubleshooting department, and you would call them to open a ticket.
to forum · permalink · · 2009-06-28 23:24:59 · Reply to this

scottyd

join:2007-07-18

 Hey Shaner and others - so, I've been told this is a Bell Mobility tower that I'm using not Telus. I could really use some help -I'm stuck between Telus Support and Bell.

I'm dealing with 2410ms tracerts and 25-100% packet loss on pings with the Crosby, Ontario tower. I've got a -80dmb signal and it's been like this for 3 weeks now!!

Telus said that Bell support said "they reset the datacard" but nothing has changed. Most of the neighbours are using Blackberry's and don't notice the issues with email. But, I'm pulling down 20-50kps when 3 weeks back I had 1.3 MPS!!

Thanks in advance,

Scott
to forum · permalink · · 2009-07-13 14:39:22 · Reply to this
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Forums » O Canada! » Canadian » Telus[AB] Telus Turbo not getting constant speed (between 6-11 mbps) »
« Connected through Sierra Wireless 598 BUT Unable to view web  

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