DrKillinger
join:2009-06-29
| [LA] Slow in Mid-City
My connection slows to a crawl every evening and stays there until whenever I try it again in the morning. Tonight (actually 12:30am), I was pulling down at 2.90 Mbps and putting up at 4.04 (ping 66 ms). It's like this every night, which is the time I need the higher speed the most. Is this the way it is in New Orleans or is something broken. If there's nothing to be done, I'm going back to whatever the basic subscription is for HSI, but it's nice to know that it can hit speeds of 22.15 Mbps when nobody usually is around to use it.
Here is some information about my modem which is an Arris Touchstone:
Downstream
Freq/Power: 585.000 MHz -2 dBmV
Signal to Noise Ratio: 39 dB
Modulation: QAM256
Upstream
Freq/Power: 24.800 MHz 51 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16
There is no splitter on the cable, it comes directly from the wall. Though it usually routes through a Apple Timecapsule, I have taken the router off to rule that out as an issue.
Thanks for any help.
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CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
| You may wish to send a PM request for assistance along with the modem's CMAC to louhsieng  , he specializes in issues affecting your particular area. |
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louhsieng
Engineers make it all happen
Premium,VIP
join:2002-05-01
New Orleans, LA
| reply to DrKillinger
DrKillinger,
Please send me your cable modem's HFC MAC address and your phone number via PM here and I will dig deeper into this issue for you.
*** Official Notice:
Be advised that by sending me your cable modem's HFC MAC address you are giving me permission to access your account in order to gain more information and or to troubleshoot your reported issue. Your cable modem's HFC MAC address and phone number will be used as a secondary means of identification as per Federal Regulations.
Yours in service,
Charles, Cox New Orleans - Engineering |
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DrKillinger
join:2009-06-29 | Hi, I'm not sure if I did the right thing. A couple of days ago I used the IM feature to send the information. Is this what I was supposed to do? Thanks for your offer of help! |
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madden2k5
join:2009-04-09
Portsmouth, VA | yeah just click on his name, and type message in the yellow box, and send it. if you did that, then you did everything correct. Anyways has he gotten back to you? if he hasn't.. then send him another PM, and see wassup. |
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n3rdw0p
join:2001-12-03
New Orleans, LA
| reply to DrKillinger
Did you get an answer for this because I have had the exact same issues, they said my levels were fine on the phone, I had somehow got on the preferred tier so I upgraded back up to premier and I'm still getting like 3-4000mbps going through cox's new orleans speedtest and I was getting 50-70ms pings on that site as well, right now I'm able to get 11000mbps and 14-22ms pings, but come on, it should be faster than this, I use to live a mile away in lakeview and I was getting over 20000mbps with premier. |
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louhsieng
Engineers make it all happen
Premium,VIP
join:2002-05-01
New Orleans, LA
| n3rdw0p,
Please send me your cable modem's HFC MAC address and your phone number via PM here and I will dig deeper into this issue for you.
*** Official Notice:
Be advised that by sending me your cable modem's HFC MAC address you are giving me permission to access your account in order to gain more information and or to troubleshoot your reported issue. Your cable modem's HFC MAC address and phone number will be used as a secondary means of identification as per Federal Regulations.
Yours in service,
Charles, Cox New Orleans - Engineering |
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