Did Rogers ask you guys to upgarde your modem before August in Rogers http://www.dslreports.com/forum/r22628072 en Sat, 05 Dec 2009 17:34:17 EDT Sat, 05 Dec 2009 17:34:17 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22746578 Oinktastic :
said by giggabotch See Profile :

said by Exidor See Profile :

There's a thread by a user (a self-proclaimed "Rogers Rep") over at DigitalHome.ca :

ROGERS - New Internet Tiers, implementation of DOCSIS3
Well if this info is true then Extreme Plus beats the theoretical maximum of DSL by 1 Mps. So on paper. Rogers beats Bell.
Bell can no longer claim to have faster downloads than Rogers. Copper will no longer cut it. We're getting closer to fiber to the home, I think.
Actually you can bond multiple lines with DSL to act as a single connection, so it's not QUITE at the end of its life yet. However, if everyone did that, they'd have to massively expand the CO's to get enough wire running to everyone.]]> http://www.dslreports.com/forum/remark,22746578 Wed, 22 Jul 2009 01:30:45 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22738385 fyrdie : make sure that if you choose to purchase your modem instead of trade the rental that you save all paperwork and receipts. We bought the Motorola SB5100 from CompuSmart and returned our old CyberSurfer thinking that they would remove the $3.00 modem rental fee. They didn't do that and cannot even confirm we returned our old modem. They cannot even determine if the modem we bought is not actually their modem so they will not remove the rental fee from our statement. The rep told us to go back to the store we purchased the modem from and, of course, CompuSmart no longer exists.]]> http://www.dslreports.com/forum/remark,22738385 Mon, 20 Jul 2009 16:52:09 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22736089 mlerner : It's quite possible years ago, it wasn't uncommon that if you pushed enough they would activate almost any modem especially if it was from Videotron since they have most of the same infrastructure and modems but now I think it's quite rare I haven't seen anyone recently have any success.]]> http://www.dslreports.com/forum/remark,22736089 Mon, 20 Jul 2009 10:11:36 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22736079 sbrook : Interesting. Other folks have been flat out refused.]]> http://www.dslreports.com/forum/remark,22736079 Mon, 20 Jul 2009 10:07:14 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22736064 elwoodblues : Thats interesting, because I have bought several SBS 51xx modems off Ebay and never had an issue getting it authorized.
--
Jake: "Four fried chickens, and a coke" Elwood: "And some dry white toast, pleas]]> http://www.dslreports.com/forum/remark,22736064 Mon, 20 Jul 2009 10:04:37 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22735954 sbrook : Their policy is to authorize only modems that they have sold, either directly, or through Rogers dealers (which have gone through Rogers anyway). The SN and MACs of all these modems are in a Rogers database.

Rogers position is that other modems, even if they are models they use, may not be supportable due to custom firmware, out of date firmware etc. If they aren't models they use, then they won't be able to get firmware upgrades.]]> http://www.dslreports.com/forum/remark,22735954 Mon, 20 Jul 2009 09:34:12 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22735941 mlerner : It's just their policy. Theoretically every DOCSIS modem should work fine but they don't want to support 3rd party modems.]]> http://www.dslreports.com/forum/remark,22735941 Mon, 20 Jul 2009 09:28:40 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22735927 elwoodblues : But why wouldn't they? It's a DOCSIS 3 modem, and prior to jumping to the S/A and SMC modems all the previous ones were Motorola 5x series
--
Jake: "Four fried chickens, and a coke" Elwood: "And some dry white toast, pleas]]> http://www.dslreports.com/forum/remark,22735927 Mon, 20 Jul 2009 09:24:59 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22734399 sbrook : Good luck getting it authorized by Rogers]]> http://www.dslreports.com/forum/remark,22734399 Sun, 19 Jul 2009 20:31:14 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22734300 anon : I won mine on ebay for $2. Just did a quick search, and there's lots and lots around the $1-$10. I take it cable providers state side have already implemented Docsis 3.]]> http://www.dslreports.com/forum/remark,22734300 Sun, 19 Jul 2009 20:07:32 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22732399 sbrook : Motorola is considered a better modem. As to getting a Motorola later, it depends on what's available. When DOCSIS 3 comes along, at the moment all they have to provide is the SMC wireless router modem.]]> http://www.dslreports.com/forum/remark,22732399 Sun, 19 Jul 2009 09:27:57 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22731800 anon : I loved my surfboard modem before it went kaput; this Webstar I replaced it with has been nothing but trouble. Is the Motorola a better model and should I ask for it when I (eventually) go to do my exchange?]]> http://www.dslreports.com/forum/remark,22731800 Sun, 19 Jul 2009 01:52:25 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22675032 bt : If true, sad that the 25Mb connection is still only 1Mb up. 50/2 is pretty sad as well, but at least it's not 50/1.]]> http://www.dslreports.com/forum/remark,22675032 Wed, 08 Jul 2009 16:52:02 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22674909 giggabotch :
said by dazedandconfused :

But that's a strange way of introducing a new service isn't it? (channel bonding docsis 3). You send out SOME emails to SOME people, telling them to upgrade their modems. But. There's not a press release on the Rogers website trumpeting their speed increase (or intent to) and technological leap over their main competitor (Bell), while the bulk of their clientele are using SB5100's (who bought them) and would constitute a huge spending increase on those same customers without justifying the cost? It doesn't make sense.
I'm willing to bet if the postal code prefix's are checked, they'll all be around Universities and Colleges. Still plenty of time to advertise I suspect.
Or we could be looking at overloaded or nearly overloaded nodes that, instead of splitting, channel bonding could achieve that same result at less cost. That allows Rogers to deliver 25 Mps service for Extreme Plus using DOCSIS 2 or 3 for all customers. And For those who want 50 Mps and still have an SB5100, just need to acquire a DOCSIS 3 modem.]]> http://www.dslreports.com/forum/remark,22674909 Wed, 08 Jul 2009 16:31:48 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22674089 elwoodblues : The caps are a joke, lets double our speed but limit you to 125gb transfer.

I wonder how they are going to handle 3web? I'm not currently affected by the change(M1L) but I'm sure it's coming.
--
It's 106 miles to Chicago, we got a full tank of gas, half a pack of cigarettes, it's dark, and we're wearing sunglasses.]]> http://www.dslreports.com/forum/remark,22674089 Wed, 08 Jul 2009 14:02:11 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22672931 anon : But that's a strange way of introducing a new service isn't it? (channel bonding docsis 3). You send out SOME emails to SOME people, telling them to upgrade their modems. But. There's not a press release on the Rogers website trumpeting their speed increase (or intent to) and technological leap over their main competitor (Bell), while the bulk of their clientele are using SB5100's (who bought them) and would constitute a huge spending increase on those same customers without justifying the cost? It doesn't make sense. ]]> http://www.dslreports.com/forum/remark,22672931 Wed, 08 Jul 2009 11:37:51 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22671365 giggabotch :
said by Exidor See Profile :

There's a thread by a user (a self-proclaimed "Rogers Rep") over at DigitalHome.ca :

ROGERS - New Internet Tiers, implementation of DOCSIS3
Well if this info is true then Extreme Plus beats the theoretical maximum of DSL by 1 Mps. So on paper. Rogers beats Bell.
Bell can no longer claim to have faster downloads than Rogers. Copper will no longer cut it. We're getting closer to fiber to the home, I think.]]> http://www.dslreports.com/forum/remark,22671365 Wed, 08 Jul 2009 02:12:38 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22671247 Exidor : There's a thread by a user (a self-proclaimed "Rogers Rep") over at DigitalHome.ca :

ROGERS - New Internet Tiers, implementation of DOCSIS3]]> http://www.dslreports.com/forum/remark,22671247 Wed, 08 Jul 2009 01:21:29 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22670387 sbrook : It sounds like this could be the plan to introduce DOCSIS 3 and channel bonding in limited areas (probably where there's currently significant congestion). Otherwise it doesn't make sense unless they'd annouced specifically that they were rolling out new tiers.]]> http://www.dslreports.com/forum/remark,22670387 Tue, 07 Jul 2009 21:41:45 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22670211 mlerner : Apparently it's because the SB5100 modems (and possibly Linksys) do not support channel bonding which Rogers will be using for DOCSIS 3 deployments.

Right now it's an email notification but they will most likely send you a letter. ]]> http://www.dslreports.com/forum/remark,22670211 Tue, 07 Jul 2009 21:09:16 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22669354 anon : This isn't restricted to the old surfboards... I bought my own Linksys BEFCMU10, which is DOCSIS 2 modem, and I got the same message. I called Rogers and they gave me no reason, because they (Customer Serivce and Technical Support) saw no record of this e-mail, and were not aware of any upgrades/construction in my area which would require me to get a new modem.

Those rascals.]]> http://www.dslreports.com/forum/remark,22669354 Tue, 07 Jul 2009 18:09:07 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22649173 anon : I have my original 5100 from the first year Rogers offered the "buy instead of rent" program. I also picked up a second 5100 about a year ago on ebay to try cloning my modem. It's not hard and worked like a charm. I used my own MAC so no one get their panties in a knot. I wanted a second unit to take with me when I go to the cottage. I wonder if this is about the 5100 being vulnerable to cloning. If they're not rolling out DOCSIS 3, then what's the rush and why wouldn't everyone get an email with their monthly bill (if you opted for electronic billing/notification)? ]]> http://www.dslreports.com/forum/remark,22649173 Fri, 03 Jul 2009 11:05:44 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22648280 Exidor : No notice here for my SB5100, but the OP has not yet stated the model of his "old" modem.

I purchased my modem over five years ago during the $20 off promotion and it has been running without problem ever since.]]> http://www.dslreports.com/forum/remark,22648280 Fri, 03 Jul 2009 01:38:16 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22645925 drunkgoat : I like my 5100. It's been running strong for about 6 years. I've tried Toshibas and 2 different models of Webstars and all of them would randomly disconnect on my line. The technicians could not find any problems, but it would constantly happen. The 5100 was the only one to remain stable. ]]> http://www.dslreports.com/forum/remark,22645925 Thu, 02 Jul 2009 16:02:06 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22636044 Mashiki : If and when I get an email I'll replace this modem. Until then this Motorola works just fine. I asked a few friends here in town as well who have the same modem, no one has gotten an email from Rogers telling them to swap their modems. But we're pretty far down on the totem pole for upgrades.]]> http://www.dslreports.com/forum/remark,22636044 Tue, 30 Jun 2009 17:42:18 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22632726 Stewy :
said by elwoodblues See Profile :

Yeah thats the max speed of those modems, Docsis 1.1 can hit 38mb
Yea but probably because it had the new firmware, older SB5100 may not have the proper firmware to do so or be able to upgrade the firmware.]]> http://www.dslreports.com/forum/remark,22632726 Tue, 30 Jun 2009 08:31:59 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22631999 Sunfox : *&$#

I haven't received any such email, but then I remembered that my "master" Rogers email account is an old numbered account back from Shaw days that I no longer use. A few attempts to get one of my other Rogers accounts made the master have failed, so I haven't done anything.

Based on this post and since I have an SB5100, I decided to check what was in it in case these were only being mailed to the master account. There was lots of Rogers advertisements... loads of notices of features being dropped... nothing about exchanging my modem... but there, from early June, is a lovely notice telling me that my Better Choice Bundle is being dropped.]]> http://www.dslreports.com/forum/remark,22631999 Tue, 30 Jun 2009 01:02:40 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22631693 elwoodblues : Yeah thats the max speed of those modems, Docsis 1.1 can hit 38mb
Just checked them out.. they are showing a max of 15mb,but your friend must be on the Manitoba Border. not bad for BF Nowhere, and we city folks get slower speeds (probably for more money)]]> http://www.dslreports.com/forum/remark,22631693 Mon, 29 Jun 2009 23:29:08 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22631415 HiVolt :
said by sbrook See Profile :

That said, although the DOCSIS 1 modems are still compatible, they don't do so well even at Ex+ speeds.
A friend in norther ontario on Persona Cable has 30/2 cable and their system is entirely DOCISIS 1.1 based. SB5100 modem.
--
GOLF LEAFS GOLF!]]> http://www.dslreports.com/forum/remark,22631415 Mon, 29 Jun 2009 22:22:04 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22631139 sbrook : until we know what kind of modem and who else gets asked to do this, no]]> http://www.dslreports.com/forum/remark,22631139 Mon, 29 Jun 2009 21:33:14 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22631092 kg77 :
said by crazlunatic See Profile :

Just received an email saying that I must take my modem to a Rogers center and exchange it for a new one or I won't have internet access.
So what happens if you never check your Rogers email and you never gave Rogers an alternate email address?

I have a SB5100 modem... should I be worried I will get cut off?]]> http://www.dslreports.com/forum/remark,22631092 Mon, 29 Jun 2009 21:25:41 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22631021 sbrook : That's what I mean ... there's no need to go to DOCSIS 3 if you have a DOCSIS 2 and don't want to go to higher speed tiers.

That said, although the DOCSIS 1 modems are still compatible, they don't do so well even at Ex+ speeds.]]> http://www.dslreports.com/forum/remark,22631021 Mon, 29 Jun 2009 21:12:11 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22630942 elwoodblues : Or get an SB6120 which is Docsis 3 and is about 100 bucks]]> http://www.dslreports.com/forum/remark,22630942 Mon, 29 Jun 2009 20:52:56 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22630759 anon :
said by sbrook See Profile :

Doesn't make sense ... upgrading DOCSIS 2 modems to DOCSIS 3 ... they're totally compatible. It would seem more likely that he has either a TeraPro, a Motorola Wave modem, or a DOCSIS 1 modem.
Just to clarify, the SB5100 series modems cannot be upgraded to DOCSIS 3.0... if you want DOCSIS 3.0 speeds, then you need a new modem. SB5100 cannot do channel bonding.

However, if you meant that once they go live to DOCSIS 3.0 on the CMTS side, then yes, older modems are backwards compatible with the new CMTS's.]]> http://www.dslreports.com/forum/remark,22630759 Mon, 29 Jun 2009 20:25:53 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22630418 sbrook : At least Motorola still exists and can update their modem. I've got a Toshiba PCX2600! Toshiba went out of the modem business!

I can't believe it's a problem related to DOCSIS 2.0 modems.]]> http://www.dslreports.com/forum/remark,22630418 Mon, 29 Jun 2009 19:19:56 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22630367 jono181 : What about the people that bought it instead of rented, are we screwed?]]> http://www.dslreports.com/forum/remark,22630367 Mon, 29 Jun 2009 19:10:48 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22630176 anon : Probably is the Motorola. I was asked to swap that out last summer - same message - swap it or no service. I got in return the WebSTAR DPC2100R2.]]> http://www.dslreports.com/forum/remark,22630176 Mon, 29 Jun 2009 18:37:09 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22630135 Mashiki : I have a SB5100 and haven't gotten any requests to swap out my modem.]]> http://www.dslreports.com/forum/remark,22630135 Mon, 29 Jun 2009 18:26:53 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22629608 anon : He probably has an Motorola SB5100. They are swaping those out since the firmware cannot be upgraded to support some upgrades they have done at the headend. Docsis 3 is still awhile away.]]> http://www.dslreports.com/forum/remark,22629608 Mon, 29 Jun 2009 16:40:33 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22628700 Stewy : Interesting. One can only surmise that something will happen around that date.]]> http://www.dslreports.com/forum/remark,22628700 Mon, 29 Jun 2009 14:02:20 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22628334 sbrook : Doesn't make sense ... upgrading DOCSIS 2 modems to DOCSIS 3 ... they're totally compatible. It would seem more likely that he has either a TeraPro, a Motorola Wave modem, or a DOCSIS 1 modem.]]> http://www.dslreports.com/forum/remark,22628334 Mon, 29 Jun 2009 12:56:58 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22628286 giggabotch : If Rogers had to visit our homes to do simple upgrades, we'd all by paying more for the Internet.
Sounds like your the first on the block to be upgraded to DOCSIS 3. I'm jelous :uhh:]]> http://www.dslreports.com/forum/remark,22628286 Mon, 29 Jun 2009 12:47:57 EDT Re: Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22628124 chorner : Curious what modem you have currently? I would assume they're switching over to DOCSIS 3 modems.]]> http://www.dslreports.com/forum/remark,22628124 Mon, 29 Jun 2009 12:20:13 EDT Did Rogers ask you guys to upgarde your modem before August http://www.dslreports.com/forum/remark,22628072 crazlunatic : Just received an email saying that I must take my modem to a Rogers center and exchange it for a new one or I won't have internet access. The deadline was August 7th.

Just wondering if anyone got this. I find it strange that Rogers is forcing its customers to go in and exchange the modem rather than have them come in and exchange it for us. We pay good money for Internet! Also wanted to confirm with other users here to make sure it's not spam mail. Thanks.

Here's the link of centers btw - »assets.rogershelp.com/emailimage···res.html]]> http://www.dslreports.com/forum/remark,22628072 Mon, 29 Jun 2009 12:09:20 EDT