Smith6612
Premium
join:2008-02-01
united state
 ·Dish Network
 ·Verizon Online DSL
·FrontierNet Intern..
3 edits | It wouldn't hurt to at least let them know. If you can, see if you can show the cable company representative the line quality test. That'll help out with getting things done at the very minimum, even if it doesn't show much. That's what I did with Frontier when their DSL service was having issues back in the winter with a lack of bandwidth in the CO. When the tech was remoted into my PC, I loaded up a line quality test that I had taken a few minutes before I began the call for them to look at, and they took a look at the entire thing and saw where the problem was, and wrote up a ticket with a reference to the line quality test, that is of course after having me run a speed test, describe the problem to them and logging into my modem to look at my line stats.
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