CMack
join:2004-07-30
canada | reply to Nitroxide
Re: Tech support calls
regarding the tv analogy...yes they will wait, usually their comment is "I thought someone else would have called"
response: ahh well your the only one having an issue, why would anyone else call? |
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AMD Phreak
OSHA Safety Nazi
Premium
join:2003-12-14 | reply to Nitroxide
I love using that awkward silence moment. I usually follow it up with a "huh" comment. |
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Nitroxide
join:2009-06-05
| reply to Inssomniak
I love the people that do this
Them: "We've been down for 3 weeks now. This needs to be fixed RIGHT now I can't believe it takes so long"
Me: "So you phone me after 3 weeks of having an issue and you're surprised it's taking long to fix? If your TV is out would you wait 3 weeks to phone and then complain that it's taken too long to fix?"
Them: "..."
Me: "..." |
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Inssomniak
Premium
join:2005-04-06
Cayuga, ON
| reply to steve_NVa
Customer: "We have 2 computers connected to a router and one doesnt have internet, when are you coming to fix it?"
Customer: "We havent had Internet for 3 days, whats taking so long to fix it?"
Us: "when did you call first about the problem?"
Customer: "Just right now." |
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