http://www.dslreports.com/forum/BellAcanac-can-but-Teksavvy-cant-22628766 en Fri, 10 Feb 2012 03:20:47 EDT Fri, 10 Feb 2012 03:20:47 EDT http://www.dslreports.com/forum/Re-DRY-LOOP-Fees-22639923 My inconsistent info gathering experience with Bell was during Spring to summer of last year.

Their loop was installed during July.

The nightmare began with my next statement.

If I was going to just circulate a lie, I could have used less words. ;)

Believe me folks, you absolutely MUST understand that this is BELL we are discussing here, and THAT, in and of itself says a lot.

I agree it's true that Dry Loops are becoming more common since then.

It's also true that a FEW of their reps told me what YOU just said, but most of them had some combination of the other variations I wrote about above, and each argued with me that each was right, when I told them what some of their co-workers had said.

Perhaps, especially as I in the end strongly urged the Bell Manager guy to do so, their front-line reps have indeed been better briefed since then about Dry Loops, and we can all certainly hope so.

In contrast, the TSI account setup was flawless, including the new dry loop for it, and including the work of the local Bell tech who did the hookup and test with me while we both were at the service location.

I have no beef with Bell's local techs. - They are just caught in the middle of all the troubles that Bell's other departments create with their bureaucracy, politics, and misinformation.

:)]]> http://www.dslreports.com/forum/Re-DRY-LOOP-Fees-22639923 Wed, 01 Jul 2009 13:54:07 EDT http://www.dslreports.com/forum/Re-DRY-LOOP-Fees-22638892
Wholesale DSL customers are charged accordingly by their ISP.

Not sure how they could have screwed it up. Dry loops are pretty common now, and all the Bell customer service reps I've talked with know this.

- Jason]]> http://www.dslreports.com/forum/Re-DRY-LOOP-Fees-22638892 Wed, 01 Jul 2009 10:27:55 EDT http://www.dslreports.com/forum/DRY-LOOP-Fees-22638000
Some stated that they would charge me $10 per month for the DL regardless of who I get my DSL from (It was Bell at the time), while others said that if my DSL was from Bell that this fee would be waived.

(My thought was to migrate my way overpriced Bell Biz land line number to a Cell, killing that line's account at Bell, and also to sometimes use Skype, all of which which I later did manage to make happen, and rather effectively, I might add, though not without some growing pains.)

Still others said that Bell would only waive the monthly DL fee if I was a Bell Biz customer, but not for a Sympatico Residential peep (already knowing which type I was, though not necessarily my longer term reason for setting up the loop).

There were even some who first said to me "What's a Dry Loop ?" - Seriously !

Then some said that there would be a fee (I think it was around $100) to SET UP the dry loop, and would not take my word that there already were 2 perfectly good idle wire pairs, complete with RJ11 demarc jacks, at my service location from the most recent previous occupant, and that I had seen them work, as he overlapped his old service with mine while I was moving in, each of us on different pairs.

Eventually, I got to a Bell Manager (yes, folks, that's one above a Supervisor, and thanks in advance for the recognition of having achieved that ;), takes a bow, need Emoticon for that) in Ottawa, who identified himself and promised me that no matter who handled the order, that I would not be charged any of the fees I mentioned above (as long as I kept my DSL with Bell), and to have them consult him if they disagreed about this while taking my order.

I then placed the order.

All went as planned, technologically, though I had to call them to kill a new T&C screen in my browser, about which I was not forewarned and I flatly refused to agree to, making it a 'Deal-Breaker' with them.

Then when my next statement came in the mail, the BAS****s massacred it several ways to Sunday.

First, they charged me the monthly $10 for the Loop, though had promised not to, and insult to injury, they began to charge me $5 each month for a MODEM rental, though none was asked for nor sent.

I had to call and fight with Bill's Belling dept practically Every Month for the rest of last year over those 2 errors recurring, until I finally gave up on them and had TSI set me up another loop & DSL, and walked away from the Bell account.

Now Bell can chase ME for the $$, and I really do not care, as my financial situation already has bigger marks against it that this may cause.]]> http://www.dslreports.com/forum/DRY-LOOP-Fees-22638000 Wed, 01 Jul 2009 02:45:41 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629665
1) Unbundled loop fees are currently $8.50
2) Dry loop fees are 50% of that, so $4.25
3) TekSavvy marks that up by $3 to $7.25
4) Bell is proposing raising the unbundled loop fee to $10.64
5) Bell says they intend to propose that dry loop fees be made equal to unbundled fees since the cost to provide the service is the same
6) End result: dry loop goes from $4.25 to $10.64

The best-case scenario is probably dry loop fees increasing from $4.25 to $5.32, which TekSavvy could potentially eat and still charge $7.25 for band A. The worst case is dry loop fees more than double.

Of course, I could be reading this all wrong. Bell's tariffs are incredibly obtuse.]]> http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629665 Mon, 29 Jun 2009 16:50:05 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629381 http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629381 Mon, 29 Jun 2009 16:03:32 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629333 said by justsomeguy:

I got suspicious about this the other day, wondering if Teksavvy really remits the dry dsl band rates to bell, and if they do, are they
making a profit on them, or if 100% goes to Bell.
As with any business, they do mark up the cost. Check the tariffs. A Band A monthly rate is $8.50 / 2 = $4.25/month according to the Access Services Tariff item 105.

- Jason]]> http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629333 Mon, 29 Jun 2009 15:54:58 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629315 --
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629315 Mon, 29 Jun 2009 15:50:57 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629119 http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629119 Mon, 29 Jun 2009 15:48:52 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629244 http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629244 Mon, 29 Jun 2009 15:39:43 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629230
Second item worth mentionning is that Acanac is a spinoff of Canaca which is a med-sized business targeted IT company. They can afford to take a temporary hit, to gain clients.

This could be another reason that they may have chosen to eat the dryloop fee for the first year.
--
Working to bring you closer to a Bell and Rogers free household.]]> http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629230 Mon, 29 Jun 2009 15:36:18 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629090
I won't try to move this off-topic anymore but just want to state that I am TS user and suggest my friends to go with TS only. This post is not about who is better, but about policy and charges levied by different companies to different users.]]> http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629090 Mon, 29 Jun 2009 15:17:50 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629068 here).

If your friend isn't paying this fee, it's likely that Acanac is just eating the fee for the first year as part of their promotion.

Bell did charge retail customers the band rate for dry loop once upon a time, but no longer does so. However, Bell almost never proactively migrates customers off of old platforms or packages, so someone who signed up when band rate charges still were being applied will likely still be charged for it until she calls in and updates her package.

Even with the band rate charge, given that the vast majority of customers in Ontario and Quebec are in bands A-D and that the few who aren't are probably too far away from a DSLAM/remote to get DSL service anyway, Teksavvy still works out cheaper than Bell. Bell HS Performance is $47.95 + $3.95 mandatory modem rental fee, for a total of $51.90. The most current promotion I'm aware of is $5 off for 12 months, so if we want to include that the total ends up being $46.90 for the first year. Teksavvy by comparison in rate band D is $29.95 + $10.98, for a total of $40.93.

Looks to me like Bell has to drop the rate band on their own customers just to stay even remotely competitive.]]> http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629068 Mon, 29 Jun 2009 15:11:58 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629039 http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629039 Mon, 29 Jun 2009 15:05:58 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629036 http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629036 Mon, 29 Jun 2009 15:05:54 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629032
I was billed as follows (up front)
18.95 x12
+
7.95 (or 8.95, can't remember exactly) x12

for my first year of internet.
--
Working to bring you closer to a Bell and Rogers free household.]]> http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629032 Mon, 29 Jun 2009 15:05:09 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629031
How about other providers?

I got suspicious about this the other day, wondering if Teksavvy really remits the dry dsl band rates to bell, and if they do, are they
making a profit on them, or if 100% goes to Bell.]]> http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22629031 Mon, 29 Jun 2009 15:05:04 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628981
The math for the high second year costs also doesn't work when you compare it to TS. They charged something around $17/month for year 1. Now it is $33/month (with 1month extra) = around $600 for 2yrs. With TS it would be $31.45/month = $750 !!]]> http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628981 Mon, 29 Jun 2009 15:00:38 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628976 http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628976 Mon, 29 Jun 2009 15:00:16 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628974
»www.acanac.ca/NakedDSL.htm]]> http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628974 Mon, 29 Jun 2009 14:54:36 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628969 http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628969 Mon, 29 Jun 2009 14:53:49 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628958 http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628958 Mon, 29 Jun 2009 14:53:43 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628965
Every wholesaler has to pay for dryloop costs according to the band rate.
--
GOLF LEAFS GOLF!]]> http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628965 Mon, 29 Jun 2009 14:51:45 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628952
But Acanac should be subject to dry loop costs. Maybe Acanac throws it in? or makes up for it in Higher 2nd year costs?]]> http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628952 Mon, 29 Jun 2009 14:48:52 EDT http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628914 http://www.dslreports.com/forum/Re-BellAcanac-can-but-Teksavvy-cant-22628914 Mon, 29 Jun 2009 14:41:32 EDT http://www.dslreports.com/forum/BellAcanac-can-but-Teksavvy-cant-22628766
However, when she ordered the connection TS said she will need to pay for the dry loop connection as well. I was assuming she already had the dry loop as she was using Acanac since the last year.

So after checking her options she called Bell as they had a 3month free offer and they didn't have any problem sending her the package and didn't even ask her for the dryloop!

Soon after Acanac called her and offered her a "relatively" good deal and they never talked about the dry loop.

She is paying much more than she would have had she gone with TS yearly plan. But I'm wondering why TS was adamant on getting the dryloop activated if Acanac and Bell have no problem on that end whatsoever. ]]> http://www.dslreports.com/forum/BellAcanac-can-but-Teksavvy-cant-22628766 Mon, 29 Jun 2009 14:14:07 EDT