phantom6294
join:2002-02-27
Abingdon, MD
 ·Comcast
| reply to Eth_Rem
Re: DOCSIS 3 upgrade in the area killed my Blast dl speed
So, I got an email from Comcast today saying my speeds had been upgraded. From the link it would seem to imply DOCSIS 3.0 has gone live in my area (Abingdon, Harford County, MD). Problem is... I am not getting what they claim and am seeing worse speeds than I was before.
I have Blast! and used to see speed test results (Powerboost) in the ~30Mbps range. Even though the email I got claims download speeds of up to 20Mbps with Powerboost, I am seeing zero Powerboost. Speed test are showing a solid 16Mbps and no speed increase at the beginning of the download.
Though I can't say 100%, I thought my upload was on QAM64 as well, but am currently showing QAM16. Overall signals look good.
So much for the "upgrade." Maybe I can get Comcast to "downgrade" me to my previous speeds.
Sigh... and all this after going 5 days with no dial tone and no internet. Yay! |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
| reply to justin
said by justin  :this is a test please ignore. What exactly is being tested justin ?   |
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justin
Australian
join:1999-05-28
Brooklyn, NY | reply to Eth_Rem
this is a test please ignore.
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erertert |
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bmxrider379
join:2004-08-06
Stuart, FL
| reply to Eth_Rem
I've had almost the same problem for the past 2 months, they were doing upgrades for the D3 rollout and killed my signals. Originally my problem was upstream they came out and ran a new line from my house to the box didn't get it in spec but alot better than it was. A few weeks after that I get a surprise visit from a tech saying that my levels were not in spec (duh) and he was going to try and fix them, I have a booster on the main line into the house what he did was split the main line by passing the booster for the line the modem is on because the booster affects the upstream signal. That fixed the Upstream now I have a problem with downstream the modem seems to be fine its running around 36SNR and a power level of -8 to -11, the internet's fine. This was 5 or 6 weeks ago, the tech told me there were going to come run a thicker line from my house to the box and turn up the signal for the whole street. Since then nothing has changed, like I said the internet is fine its the TV in the same room as the modem I can't even watch it, its fuzzy. |
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
 ·Comcast Digital Vo..
·Comcast
·Vonage
| reply to Eth_Rem
said by Eth_Rem :It doesn't really belong in this thread... Feel free to send me a PM if you want to know what my benefits are. Anyway, the modem is working great now. That's ok; I really don't care. 
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Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/ |
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Eth_Rem
Premium
join:2009-06-17
Denver, CO
| reply to Johkal
It doesn't really belong in this thread... Feel free to send me a PM if you want to know what my benefits are.
Anyway, the modem is working great now.
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** I am a Comcast employee. Posts on this site are my own, not my employer's ** |
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
·Comcast Digital Vo..
·Comcast
·Vonage
1 edit | reply to Eth_Rem
said by Eth_Rem :They take care of us in other ways. Its not often that we need to move our services or have service calls. Comcast is the best company I've ever worked for. Our benefits FAR overshadow most other companies. Care to share your what your benefits are?
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Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/ |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
| reply to Eth_Rem
said by Eth_Rem : Our benefits FAR overshadow most other companies. Do you mean M.S.O.'s specifically, or all employers in general ? If it is the former, how many other M.S.O.'s have you worked for ? What exactly is better about CC ? |
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Eth_Rem
Premium
join:2009-06-17
Denver, CO
| reply to Johkal
They take care of us in other ways. Its not often that we need to move our services or have service calls. Comcast is the best company I've ever worked for. Our benefits FAR overshadow most other companies.
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** I am a Comcast employee. Posts on this site are my own, not my employer's ** |
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bshelly
Premium
join:2002-02-17
Schaumburg, IL
clubs:
·VOIPo
·AT&T CallVantage
| reply to Eth_Rem
said by Eth_Rem :Yeah the powerboost definitely lasts longer. I ran testmy.net's 100MB test and it gave me a sustained 20.5Mbps result whereas it was always 16-17 before. Well I definitely like a longer sustained Powerboost. I would like to see this jump to 500mb or more eventually. |
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
·Comcast Digital Vo..
·Comcast
·Vonage
| reply to Eth_Rem
said by Eth_Rem :said by Johkal :said by tshirt : I think he's not here "officially" just another volunteer, like the rest of us. Any experienced input is welcome You missed the point. As an employee, why not go direct to your employer(Comcast) to address any issues? Just because I'm an employee doesn't mean I'm above customers. Customers get first priority for anything. Well, that's a shame your employer can't balance customer needs with employee needs. Makes me grateful I work for a company that knows the benefit of not only taking care of the customers, but understands that if you keep your employees happy, the end result is a better company/customer relationship.
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Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/ |
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Eth_Rem
Premium
join:2009-06-17
Denver, CO
| reply to Ted Sheckler
Yeah the powerboost definitely lasts longer. I ran testmy.net's 100MB test and it gave me a sustained 20.5Mbps result whereas it was always 16-17 before.
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** I am a Comcast employee. Posts on this site are my own, not my employer's ** |
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Ted Sheckler
join:2009-01-17
Aurora, CO | reply to Eth_Rem
Thats a good point. I was disappointed to see my speed tests drop from 32 to 20, but now I can sustain ~20 on highly seeded torrent files for at least 150 MB. Overall its a better deal than the short 30meg burst we got before |
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Eth_Rem
Premium
join:2009-06-17
Denver, CO
| reply to bshelly
said by bshelly :Well that's too bad that they are locking down the CMTS's. With D3, it shouldn't be necessary and it was helping to give the illusion that Comcast was faster that it really is for short downloads. That's the problem though. It makes people think they have a faster connection and therefore don't need to upgrade to a faster tier. Its all about politics. Everyone is in this need for speed war and when someone who has a 6Meg connection is posting 32Meg speedtests, obviously it looks to them that they're getting 32Megs. Why pay 20 dollars more for 16 if you are already getting 32?
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** I am a Comcast employee. Posts on this site are my own, not my employer's ** |
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Eth_Rem
Premium
join:2009-06-17
Denver, CO
| reply to Johkal
said by Johkal :said by tshirt : I think he's not here "officially" just another volunteer, like the rest of us. Any experienced input is welcome You missed the point. As an employee, why not go direct to your employer(Comcast) to address any issues? Because employees also get last priority for service calls. You should have seen how long it took them to get my service transferred 10 miles down the road. I put it in three weeks in advance and they still didn't show up for the install and I had to go in two hours late to work three days later so they could get it done. Meanwhile, I'm selling customers triple plays with HD/DVRs (which for some stupid reason increase required install points that almost always pushes installs back a day or two from an SD/DVR or a regular box) and they're getting installed two to three days after I put in the order.
Just because I'm an employee doesn't mean I'm above customers. Customers get first priority for anything.
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** I am a Comcast employee. Posts on this site are my own, not my employer's ** |
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
·Comcast Digital Vo..
·Comcast
·Vonage
| reply to tshirt
said by tshirt : I think he's not here "officially" just another volunteer, like the rest of us. Any experienced input is welcome You missed the point. As an employee, why not go direct to your employer(Comcast) to address any issues?
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Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/ |
|
bshelly
Premium
join:2002-02-17
Schaumburg, IL
clubs:
·VOIPo
·AT&T CallVantage
| reply to Eth_Rem
Well that's too bad that they are locking down the CMTS's. With D3, it shouldn't be necessary and it was helping to give the illusion that Comcast was faster that it really is for short downloads.
Oh well. As long as you fine folks keep renewing my promo pricing while we are in this economic slump, I don't mind. |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
| reply to tshirt
said by tshirt : Any experienced input is welcome As long as it is accurate ?? |
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tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA | reply to Eth_Rem
I think he's not here "officially" just another volunteer, like the rest of us. Any experienced input is welcome |
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
·Comcast Digital Vo..
·Comcast
·Vonage
| reply to Eth_Rem
Just have to ask: If you are a Comcast employee, why would you waste time posting here or in the "Direct Forum"? Why didn't you just handle it internally?
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Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/ |
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