gunther_01
Premium
join:2004-03-29
Saybrook, IL
| reply to GTOV8
Re: network up time
See,.. I like to show up in my van, with customer right behind me of course. Open my side door of the van, and have my AR in-cased, and my opened 12 pack of Budweiser sitting there. (from the night before obviously)
AMAZINGLY, I don't hear any complaints anymore 
Yea, raise your hand if you think I don't do that LOL. It just happens from time to time. When I work 16 hours and go out to a farm later for some fun.
I LOVE the country  |
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SuperWISP
join:2007-04-17
Laramie, WY
3 edits | reply to GTOV8
Don't be surprised...
...if within a year the customer suddenly disappears and stops paying his bill. And you read in the paper that he was busted for distributing kiddie porn. Over VPNs, to try to hide what he was up to.
OK, call me cynical. But so far every customer I've had who has been that obsessive about the performance of a relatively inexpensive unlicensed link, and would not pay more for a business-class connection, has been doing something shady. |
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Adina
join:2007-10-15
Lexington, TX
 ·Cobalt Broadband C..
| Got any WoW players? Rabid folk they are, and are quite similar to the OP's users in their insistence. I've offered several layers of service ahead of the standard package, private uplink radios, etc, all of which were rebuffed when it came to the money.
Annoying, but not quite shady people. In fact, often their skin is lacking almost any pigment.
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AnonDOG
@rogers.com
| reply to GTOV8
Re: network up time
The guy seems legit to me in as much as you have said. It is important to remember that a programmer is a programmer, not a network engineer. He is using a VPN, he is clueless as to whether it is PPtP or IPSec. Sadly most of these bank idiots pick broke assed protocols that can't handle lossy links. That is likely what this guy is dealing with.
He thinks, as most developers do, that he completely understands the problem. Having been a developer for the Navy, I can say that five percent of developers actually have a clue about the network. This one actually sounds like he might be trying to grasp things.
Do what you can for him and make sure he knows that you are doing all that you can. If it doesn't work out, you will probably still keep him as a customer. |
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SuperWISP
join:2007-04-17
Laramie, WY | reply to Adina
Re: Don't be surprised...
Yep. We have some WoW players. We insist that they buy a business class connection if they want to become BitTorrent nodes, because otherwise they go over their allotted duty cycle. |
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dr mongolia
join:2008-07-03
United State | reply to SuperWISP
This has been my experience as well. We actually had a guy last week that was calling about trying to get different upgrades etc and then this week we find him targeting our apache server with shellcode exploits. |
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Nitroxide
join:2009-06-05
1 edit | That kind of shit pisses me off. I would be disconnecting them within minutes. |
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Believer
join:2002-07-04
Baltimore, MD
| After reading through all of this again my first thought would be to determine if he's plugged directly into your connection/router or using the wireless on his laptop. Maybe the problems he is having are interference related to his wireless phone, baby monitor, neighbor's wireless connection, etc.
--
Comtrain Certified Tower Climber |
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j2sw
join:2006-05-02
Williamsport, IN
| reply to GTOV8
Re: network up time
If he is losing business he needs to pay for a business connection with a SLA. Unless it's licensed you are never going to beat what a t-1 or other in ground system will deliver so don't bother.
I would fire a customer such as this or have a talk with him saying you can't support him for $40, $50, $60 or whatever sub $300 price he is paying.
Justin |
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TomS_
debugger it
Premium,MVM
join:2002-07-19
Australia
3 edits | reply to GTOV8
On the SSH front at the very least I'd be suggesting the following:
Colocate a small box somwehere with a reliable Internet connection (e.g. your NOC perhaps), and use this box to initiate his SSH sessions. But tell him to use "screen". And if its just for SSH it doesnt need to be anything special. Donate one of your old boxes if you have to. 
Next, tell him to SSH from his house into this box. This is where screen comes in.
Screen allows you to run applications "in the background", effectively on their own "screen", and it keeps them running regardless of whether youre still connected to the box, in a way kind of like what you get with Remote Desktop or VNC. When you SSH into the box, you issue a certain command to re-connect to screen, and resume whatever it was you were doing.
IF he is really as technical as he makes himself out to be he should be all over this little number in no time at all, if hes not using it already.
I use it for IRC. Whether Im at home or at work or anywhere else around the country or the world, I can access my IRC client (running on my FreeBSD box) as if I were always sitting right infront of it. No more reconnecting and disconnecting from IRC servers every time I move around, its the best thing ever.
edit: seems all of the above was covered earlier. Thats what you get for not reading a thread entirely I guess. Disregard. ;-P |
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