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marti
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1 edit

DSLReports can't ping me!

I have a Dl-615 router and the settings were already properly configured:




I checked Zone Alarm Pro and correctly configured the settings:




What settings am I missing? I wanted to do a line test, when I found out I wasn't pingable.

Edit: I have five computers here; four of them have software firewalls and the other has zero security software.

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Gaff
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Re: DSLReports can't ping me!

Check the Windows Firewall, it may be blocking pings without you knowing about it.
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McSummation
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Because your router is the one that should be responding to the pings, firewalls in your computers don't matter.

Which modem do you have?

marti
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Re: DSLReports can't ping me!

Modem is Motorola, model 2210.

wayjac
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Re: DSLReports can't ping me!

What is the software version of the motorola

marti
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Re: DSLReports can't ping me!

Moto software version is 7.7.3r5

wayjac
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Re: DSLReports can't ping me!

If the modem is blocking the ping the router cannot respond to the ping.

If you put the modem in bridge mode that will make the router pingable.

This is very strange the motorola blocks pings and lets everything else pass??

marti
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Re: DSLReports can't ping me!

Are you saying the modem is stopping the pings and not the router? I have no idea what "bridge mode" means. Well, I have heard the term, but don't know how to set it up.
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wayjac
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Re: DSLReports can't ping me!

Yes I think the modem is dropping/discarding the icmp ping and the pings are never allowed to reach the router

marti
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Re: DSLReports can't ping me!

That is very strange! There are no settings on the modem to allow pings, so now what?
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Mountaineer1
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Re: DSLReports can't ping me!

Hey Marti,

How do you have the modem and router's WAN type configured?

ctceo
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I've noticed that some routers even when placed in bridge mode may retain some firewall settings if not disabled beforehand.

marti
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1 edit
Modem: I have not changed a thing.

DSL UP
Connection UP
User ID
Connected at 3008 Kbps (Downstream)
512 Kbps (Upstream)
IP Address 70.241.102.54
IP Gateway 70.241.111.254
DNS Servers 68.94.156.1 dnsr1.sbcglobal.net
68.94.157.1 dnsr2.sbcglobal.net
Mode PPP on the modem (Private IP for LAN device)
Timeout 20 minutes
Modem Information
Modem Name Motorola
Model 2210-02
Serial Number 34474088
Software Version 7.7.3r5
MAC Address 00:1d:6b:0e:08:68
First Use Date 2008/02/04 15:55:52 GMT
Local Network
Modem IP Address
Ethernet Status Connected

Not sure what router settings you want, but the only thing I changed recently was these (to try to solve my loss of connectivity problem).

Primary DNS Server : 68.94.156.1

Secondary DNS Server : 68.94.157.1

I would guess that the rest of it is probably the default settings.
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3 edits

Re: DSLReports can't ping me!

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It looks like you have the router's WAN connection type set to Dynamic IP(DHCP).

If you look at you router's GUI,under the Setup Tab,and click on Manual Internet Connection Setup,it should say.

Edit: Status Tab shows WAN and LAN IP addresses
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Router WAN settings:


Napsterbater
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Re: DSLReports can't ping me!

You are going to need to make your modem bridge the DSL connection to your router instead of nating it, Then set your router to login to the pppoe. I'm not sure how to on that modem but hopefully someone here knows.
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Re: DSLReports can't ping me!

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said by Napsterbater See Profile :

You are going to need to make your modem bridge the DSL connection to your router instead of nating it, Then set your router to login to the pppoe. I'm not sure how to on that modem but hopefully someone here knows.
Here's what "Bridge Mode" looks like,on the Motorola 2210.
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1 edit

Re: DSLReports can't ping me!

said by Mountaineer1 See Profile :

said by Napsterbater See Profile :

You are going to need to make your modem bridge the DSL connection to your router instead of nating it, Then set your router to login to the pppoe. I'm not sure how to on that modem but hopefully someone here knows.
Here's what "Bridge Mode" looks like,on the Motorola 2210.
She needs to change that to Bridge (like the Pic) and setup his d-link router for a WAN connection type of PPPoE with his DSL Username and Pass.

Edit: He -> She
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Re: DSLReports can't ping me!

He needs to change that to Bridge (like the Pic) and setup his d-link router for a WAN connection type of PPPoE with his DSL Username and Pass.
He is a She,LOL
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Re: DSLReports can't ping me!

My bad. -_- >.>

marti
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Re: DSLReports can't ping me!

Because you said he instead of he? When I am trying to get help, I don't worry about what gender you think I am.
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1 edit
That didn't work for me with this modem. In fact it made the modem act bricked and I had no Internet connectivity at all.

The only thing that worked was to select "PPPoE is on the computer" (but in fact it's on my DLink) and then that worked.
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marti
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Re: DSLReports can't ping me!

Thank you! I printed out your instructions also, in case I have problems with the ones that Mountaineer1 See Profile posted above.
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Re: DSLReports can't ping me!

Np. Mounaineer1's instructions are correct under normal circumstances, IE like with the older SpeedStream modem, you placed the modem in Bridged mode, and then used your router to login to your pppoe. However with this new AT&T modem, for whatever reason, that's not correct. I've even read the very latest version of these modem's firmware eliminates the third choice of "Bridged Mode."

I first tried bridge mode myself. I lost all Internet connectivity, and my router could not pull any IP from AT&T. Resetting the modem didn't fix it, it seemed bricked. I actually had to unplug it from the power and leave it unplugged. A couple hours later I plugged it back in and used the reset but held it reset (using a small screwdriver) for 10 seconds or so. When I released reset, the modem powered up and booted up like normal, I was able to access the modem via it's IP (I forgot offhand, I think it was »192.168.1.254) and from there I was able to select "PPPoE on the computer."

From that point on, the Dlink router now logs me in and everything works great.
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wayjac
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Re: DSLReports can't ping me!

When you set the 2210 for "PPP is on the computer." does the internet light flash constantly?

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Re: DSLReports can't ping me!

said by wayjac See Profile :

When you set the 2210 for "PPP is on the computer." does the internet light flash constantly?
Mine does, yes. After your question I went and watched it for about 1 minute and it appears to be flashing continuously with no variance in pattern.
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wayjac
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Re: DSLReports can't ping me!

That's one of the "quirks" of the modem
The PPPoE client runs when its not needed
One way to stop the flashing internet light is bridge mode.
If you look at the modems log it will have messages generated by the modems overzealous PPPoE client

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Re: DSLReports can't ping me!

said by wayjac See Profile :

That's one of the "quirks" of the modem
The PPPoE client runs when its not needed
One way to stop the flashing internet light is bridge mode.
If you look at the modems log it will have messages generated by the modems overzealous PPPoE client
Problem I had when I bridged the modem is that I couldn't get logged in on the router. IE when I had the modem bridged, I had no internet connectivity at all.

Any idea why? I'm willing to try again, as I'd prefer not to have a "2nd" NAT or router in my way (the 2210) and have the D-Link be my main firewall.
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wayjac
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Re: DSLReports can't ping me!

Other than the flashing internet light being a annoyance when its in your line of sight. I don't think there are any bad effects for the end user or att

There is no "2nd" nat or "double" nat when the modem is set for
"PPP is on the computer." or "Bridged Mode (PPPoE is not used)."
said by KrK See Profile :

Problem I had when I bridged the modem is that I couldn't get logged in on the router. IE when I had the modem bridged, I had no internet connectivity at all.

I can't say why you had trouble accessing the router.......
There is something you can do to make access to the bridged modem easier
Configure the computers tcp/ip properties "alternate configuration" tab with the settings in the image whenever you connect the computer to a device that has no dhcp server after the search for a dhcp server is over your computer will have the settings in the image


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Re: DSLReports can't ping me!

Useful tip, thanks. The problem wasn't that I couldn't access my router, I could no problem.... but the router couldn't login to AT&T DSL even with the correct PPPoE settings. It couldn't even pull an IP down from AT&T so I had no internet connectivity at all.

Made me think I'd "broken" the modem.

I replaced it with an old Westell I had lying around and immediately my router logged on and I had an IP and internet.

I few hours later I switched it back after I was able to reset the modem (I left it unplugged for awhile.)

That's when I tried the "PPPoE is on the computer" on the 2210 and lo and behold, it worked.

I'll try again, however.
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wayjac
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Re: DSLReports can't ping me!

One thing I've found out the hard way that needs close attention............
When switching PPPoE clients always the first task is to end the current PPPoE session. If you don't you could end up looking at the att username/password tool page

It sounds you had other issues but I'm not certain

KrK
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Re: DSLReports can't ping me!

Yeah, I just couldn't get an IP at all. Reboot, release, renew, all to no avail.

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said by wayjac See Profile :

One thing I've found out the hard way that needs close attention............
When switching PPPoE clients always the first task is to end the current PPPoE session. If you don't you could end up looking at the att username/password tool page

What that's called is a "hung session state" our redbacks (as least in the 13 state) will clear the session after like 5 minutes max. If you happen to do that just wait about 5-10 minutes. the redback/bras unit should update that your session is no longer there with the atm packet and it will drop the session out of the redback/bras units.

only time I have seen a "hung session" hang around is if a piece of equipment keeps trying to constantly log in like a mad deamon. Say like 10 times in a minute if that makes sense.

WCS (Worst Case Scenario) just wait 5-10 minutes (take a break), power back up and you should be fine.
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Re: DSLReports can't ping me!

Earlier this year I was involved in a situation where a user that didn't know any better that thier user/pass was good was bamboosled by the att username/password tool page

The subscriber was redirected to the att username/password tool page, made the requested change and all was ok for a week or so then there's att username/password tool page again this time it will not work the correct password is unknown and can't be reset.

Because of a planned out of state move the subscriber closed the accounts. I'm still scratching my head over that one.

d_l
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I've seen the condition that I thought was a "hung session state" quite a few times, although at the time I had no idea that was what it was called. I found that all I needed to do to clear it was a quick power cycle of the modem rather than having to wait the 5 or more minutes for it to self-clear.

I speculated that the dying gasp signal of the modem to the RT was being relayed in some way to the aggregation router to also clear the PPPoE session.

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said by wayjac See Profile :

That's one of the "quirks" of the modem
Another quirk is that it seems to run pretty hot for such a small device. Waste of electricity!
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d_l
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Re: DSLReports can't ping me!

That's more than a quirk. It is a defective design that forced a recall of certain serial numbers due to premature modem failures from the excessive heat.

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Re: DSLReports can't ping me!

said by d_l See Profile :

That's more than a quirk. It is a defective design that forced a recall of certain serial numbers due to premature modem failures from the excessive heat.
Anyway I can find out these serial numbers? This thing is small and quite hot, and I both hate wasted electricity and devices that heat my home (in the summer)
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d_l
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Re: DSLReports can't ping me!

Its all based on hearsay in posts, but the range seems to be about 35xxxxxx (maybe slightly lower) up to 38xxxxxx and possibly up to 43xxxxxx. There has been nothing official posted, but people complaining to tech support about modems failing in that range have gotten replacements (refurbished modems).

If you have a serial number like 15xxxxxxx or higher, then it is a revised version modem.

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Click for full size
Try configuring the WAN type to Static IP.

marti
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At this point, I am not sure what to do, as I seem to be getting too much advise! It's getting to close to 11:00 PM here, and I'm not going to start messing with settings this late at night. I will start working on this again tomorrow.

thanks for all the inputs
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Actually, why doesn't she just pass the public IP to the router? that would make her pingable. That option is on the configuration page.

Set the modem to "always attempt to connect" on the same page and at the bottom there should be a question to the effect of "Pass the public IP to the lan" or "allow the public IP to be your IP?" and it's a yes or no question.

I don't have the exact screenshot as I am at home.
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Re: DSLReports can't ping me!

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said by David See Profile :

I don't have the exact screenshot as I am at home.
I thought at&t kept you chained up in the basement. How did you get out?
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Re: DSLReports can't ping me!

said by Mountaineer1 See Profile :

said by David See Profile :

I don't have the exact screenshot as I am at home.
I thought at&t kept you chained up in the basement. How did you get out?
from Irobot:

"That, is the right question. Program ended"
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marti
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David, your suggestions did not work. On hold with tech support in St Louis to find out how to be pingable.
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only other option at that point would be to bridge the modem. (prior at top, before my suggestion). If putting the modem in bridge mode doesn't work it's at the router or PC at that point. The modem's interface would be out of the picture as it would be disabled.
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Re: DSLReports can't ping me!

said by David See Profile :

only other option at that point would be to bridge the modem. (prior at top, before my suggestion). If putting the modem in bridge mode doesn't work it's at the router or PC at that point. The modem's interface would be out of the picture as it would be disabled.
[/BQUOTE}

You can still hook directly to the modem and set you PC IP to 192.168.1.1 ande Netmaks to 255.255.255.0 and goto 192.168.1.254 to see the modem config page and DSL Stats.
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Re: DSLReports can't ping me!

said by Napsterbater See Profile :

You can still hook directly to the modem and set you PC IP to 192.168.1.1 ande Netmaks to 255.255.255.0 and goto 192.168.1.254 to see the modem config page and DSL Stats.
That is correct, but the interface wouldn't hold back any traffic, nor respond to a request unless you set the right static IP address.
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Re: DSLReports can't ping me!

Im wasn't talking about the modem holding back traffic in that mode just that if need (to see DSL Stats) you could still connect to it.

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Re: DSLReports can't ping me!

said by Napsterbater See Profile :

Im wasn't talking about the modem holding back traffic in that mode just that if need (to see DSL Stats) you could still connect to it.
I know... I was agreeing with you!

I am on your side
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marti
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Ended up talking to a guy in San Ramon CA about the modem. He said the modem is not stopping the pings! Either my router is stopping them, or some software inside the computer is causing this. The settings I have on my router are what Dlink says to have to be pingable.

I have Zone Alarm set up to allow pings on my main computer. I have a total of five computers in this house, and I don't know what settings they have.
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TSI Gabe
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Re: DSLReports can't ping me!

I bet you DSLR uses UDP pings and not ICMP, so you would need to allow that as well.

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Re: DSLReports can't ping me!

said by TSI Gabe See Profile :

I bet you DSLR uses UDP pings and not ICMP, so you would need to allow that as well.
In the past, this site used ICMP pings.
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Re: DSLReports can't ping me!

Personally I would put the modem in full bridge mode (let the D-Link establish the PPPoE Session) and see what happens.

Mountaineer1 Posted the pics on Page 1 of what setting it is.
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is it possible zone alarm is dropping them? Might try to go to "game mode" and see if you are pingable that way. I kept thinking when you select that last option all the traffic (pings and all) should be coming to you.

you could also try plugging directly into the modem and try it then. If it doesn't work try disabling or putting zone alarm into "game mode" and see if that allows the pings.

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Did you ever check the Windows Firewall, as I suggested?
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marti
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Re: DSLReports can't ping me!

Turned off on my main machine.

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Re: DSLReports can't ping me!

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Here is the Setup instructions for Bridge Mode for a Motorola 2210 modem and a Dlink DIR-615 Router.

First,access your modem's GUI and select the Advanced Tab,then select PPP Location Tab.

Second,select Bridge Mode by putting a "Tick" in the circle. And now Click "Save Changes".

The modem will then take you to a new page,the "PPP Location Warning" page. It gives you instructions on how to gain access to the modem when in Bridge Mode and how to RESET the modem back to factory defaults. This is normal,don't panic.

Now configure your router's WAN type to PPPoE/Dynamic IP and put your username/password in the appropriate boxes. Save Setting at the bottom of the page.

Now power cycle both the modem and router by unplugging them for 5 to 10 seconds. After about 45 seconds to a minute,the router should authenticate your PPPoE login and recieve an IP address for the WAN connection.
--
Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it.

marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs:

Re: DSLReports can't ping me!

Thanks for the detailed instructions. I have to be in and out of the house tomorrow, so will plan on working on this problem on Thursday. I do want to make my system pingable, but I am not going to try to change settings when I don't have a lot of time.

Today, when I was trying to change the modem settings per David's instructions, I had no connectivity. Then I put the settings back to where they were -- still no connectivity! I finally had to unplug the modem from the elec source (I had been unplugging the pin from elec source to box) to get it to play nice again.
--
Team Discovery

ff1324
Everybody Goes Home
Premium
join:2002-08-24
On Four Day

PPPoE on the computer is the correct setting to use with your router.

Notice the text on the screen capture that "Bridged" mode is for non-PPPoE networks.
--
Remember the 2008 firefighters and police LODD's in St. Louis:
PO Ballman, Sgt. Biggs, FF Hummert, Sgt. King, FF Riggins... all murdered...RIP brothers.

wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest

Re: DSLReports can't ping me!

said by ff1324 See Profile :

PPPoE on the computer is the correct setting to use with your router.
You can use both the difference between the two modes is
"PPP is on the computer." leaves the modem's lan dhcp server active
"Bridged Mode (PPPoE is not used)." disables the modem's lan dhcp server
said by ff1324 See Profile :

Notice the text on the screen capture that "Bridged" mode is for non-PPPoE networks.
What that really means is that "Bridged Mode (PPPoE is not used)." must be used with accounts that get the public ip address using dhcp or static

marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs:

Hi Guys, I have a more serious problem than being pingable, as my connection is still going in and out. I wanted to run line tests, but don't feel confident in messing with any settings right now, as I never know when I am "in the dark again."

Unplugging and plugging in the modem restores connectivity. It happened again late last night and again today.

I am wondering if I have a very sick modem. I do have two old Speedstream modems -- one or the other should still work -- so I can see if my internet problem is the modem.

Great suggestions y'all, just wish I felt confident to try them right now.
--
Team Discovery

wayjac
Premium,MVM
join:2001-12-22
Indy

Re: DSLReports can't ping me!

The next time the internet goes away you should find out if it is a loss of sync, atm circuit down or a PPPoE problem.

A simple way to make yourself pingable is to setup one of your other modems to match the motorola and switch modems

marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs:
Moto modem was fubar. Speedstream works fine.
--
Team Discovery

wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest

Re: DSLReports can't ping me!

Wow......that was too easy


David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:

Re: DSLReports can't ping me!


I have that button at home, as well as "shields up!" and "red alert!"

d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
If your Motorola modem is less than a year old, you should be able to get a replacement for it. Your serial number of 34474088 is probably within the recalled range of "35xxxxxx (maybe slightly lower) up to 38xxxxxx and possibly up to 43xxxxxx".

See 8 replies to this post

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
well this time just tell them you confirmed the modem is dead.

marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs:
I called AT&T to tell them my Moto modem is dead. They said "no free replacement" if it is over a year old. I am not happy about this, as the modem should have lasted for years!
--
Team Discovery

See 6 replies to this post
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