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  Gaff Every Villain Is Lemons
join:1999-09-05 Mineral Wells, TX clubs: | Re: DSLReports can't ping me! Check the Windows Firewall, it may be blocking pings without you knowing about it. -- My PC Gaming Blog »thegaffadin.blogspot.com | |
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  McSummation Mmmm, Zeebas Are Tastee. Premium,MVM join:2003-08-13 Round Rock, TX | Because your router is the one that should be responding to the pings, firewalls in your computers don't matter.
Which modem do you have? | |
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 |   marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs: | Re: DSLReports can't ping me! Modem is Motorola, model 2210. | |
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 |  |   wayjac Premium,MVM join:2001-12-22 Indy | Re: DSLReports can't ping me! What is the software version of the motorola | |
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 |  |  |   marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs: | Re: DSLReports can't ping me! Moto software version is 7.7.3r5 | |
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 |  |  |  |   wayjac Premium,MVM join:2001-12-22 Indy | Re: DSLReports can't ping me! If the modem is blocking the ping the router cannot respond to the ping.
If you put the modem in bridge mode that will make the router pingable.
This is very strange the motorola blocks pings and lets everything else pass?? | |
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 |  |  |  |  |   marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs: | Re: DSLReports can't ping me! Are you saying the modem is stopping the pings and not the router? I have no idea what "bridge mode" means. Well, I have heard the term, but don't know how to set it up. -- Team Discovery | |
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 |  |  |  |  |  |   wayjac Premium,MVM join:2001-12-22 Indy | Re: DSLReports can't ping me! Yes I think the modem is dropping/discarding the icmp ping and the pings are never allowed to reach the router | |
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 |  |  |  |  |  |  |   marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs: | Re: DSLReports can't ping me! That is very strange! There are no settings on the modem to allow pings, so now what? -- Team Discovery | |
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 |  |  |  |  |  |  |  |   Mountaineer1 Big WVU Fan Premium,MVM join:2002-01-12 Universe | Re: DSLReports can't ping me! Hey Marti,
How do you have the modem and router's WAN type configured? | |
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 |  |  |  |  |   ctceo Premium join:2001-04-26 South Bend, IN clubs: | I've noticed that some routers even when placed in bridge mode may retain some firewall settings if not disabled beforehand. | |
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  marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs:
1 edit | Modem: I have not changed a thing.
DSL UP Connection UP User ID Connected at 3008 Kbps (Downstream) 512 Kbps (Upstream) IP Address 70.241.102.54 IP Gateway 70.241.111.254 DNS Servers 68.94.156.1 dnsr1.sbcglobal.net 68.94.157.1 dnsr2.sbcglobal.net Mode PPP on the modem (Private IP for LAN device) Timeout 20 minutes Modem Information Modem Name Motorola Model 2210-02 Serial Number 34474088 Software Version 7.7.3r5 MAC Address 00:1d:6b:0e:08:68 First Use Date 2008/02/04 15:55:52 GMT Local Network Modem IP Address Ethernet Status Connected
Not sure what router settings you want, but the only thing I changed recently was these (to try to solve my loss of connectivity problem).
Primary DNS Server : 68.94.156.1
Secondary DNS Server : 68.94.157.1
I would guess that the rest of it is probably the default settings. -- Team Discovery | |
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 |   Mountaineer1 Big WVU Fan Premium,MVM join:2002-01-12 Universe
·AT&T Yahoo
3 edits | Re: DSLReports can't ping me! It looks like you have the router's WAN connection type set to Dynamic IP(DHCP).
If you look at you router's GUI,under the Setup Tab,and click on Manual Internet Connection Setup,it should say.
Edit: Status Tab shows WAN and LAN IP addresses -- Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it. | |
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 |  |  Napsterbater Premium join:2002-12-28 Milledgeville, GA
·Windstream
·BroadVoice
| Re: DSLReports can't ping me! You are going to need to make your modem bridge the DSL connection to your router instead of nating it, Then set your router to login to the pppoe. I'm not sure how to on that modem but hopefully someone here knows. -- AMD Phenom II x3 720 BE @ 3.5Ghz(OC) | 4Gb Memory @ 1600mhz | Sapphire ATI HD4870 1GB 800mhz/1000mhz(OC) | 2x500GB HDD's Raid 0 | Windows 7 Ultimate x64 Build 7100 | |
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 |  |  |   Mountaineer1 Big WVU Fan Premium,MVM join:2002-01-12 Universe
·AT&T Yahoo
| Re: DSLReports can't ping me! said by Napsterbater :You are going to need to make your modem bridge the DSL connection to your router instead of nating it, Then set your router to login to the pppoe. I'm not sure how to on that modem but hopefully someone here knows. Here's what "Bridge Mode" looks like,on the Motorola 2210. -- Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it. | |
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·Windstream
·BroadVoice
1 edit | Re: DSLReports can't ping me! said by Mountaineer1 :said by Napsterbater :You are going to need to make your modem bridge the DSL connection to your router instead of nating it, Then set your router to login to the pppoe. I'm not sure how to on that modem but hopefully someone here knows. Here's what "Bridge Mode" looks like,on the Motorola 2210. She needs to change that to Bridge (like the Pic) and setup his d-link router for a WAN connection type of PPPoE with his DSL Username and Pass.
Edit: He -> She -- AMD Phenom II x3 720 BE @ 3.5Ghz(OC) | 4Gb Memory @ 1600mhz | Sapphire ATI HD4870 1GB 800mhz/1000mhz(OC) | 2x500GB HDD's Raid 0 | Windows 7 Ultimate x64 Build 7100 | |
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 |  |  |  |  |   Mountaineer1 Big WVU Fan Premium,MVM join:2002-01-12 Universe
·AT&T Yahoo
| Re: DSLReports can't ping me! He needs to change that to Bridge (like the Pic) and setup his d-link router for a WAN connection type of PPPoE with his DSL Username and Pass. He is a She,LOL  -- Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it. | |
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 |  |  |  |  |  |  Napsterbater Premium join:2002-12-28 Milledgeville, GA | Re: DSLReports can't ping me! My bad. -_- >.> | |
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 |  |  |  |  |  |  |   marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs: | Re: DSLReports can't ping me! Because you said he instead of he? When I am trying to get help, I don't worry about what gender you think I am.  -- Team Discovery | |
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 |  |  |  |  |   marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs:
| Re: DSLReports can't ping me! Thank you! I printed out your instructions also, in case I have problems with the ones that Mountaineer1 posted above. -- Team Discovery | |
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 |  |  |  |  |  |   KrK Heavy Artillery For The Little Guy Premium join:2000-01-17 Tulsa, OK
·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest
| Re: DSLReports can't ping me! Np. Mounaineer1's instructions are correct under normal circumstances, IE like with the older SpeedStream modem, you placed the modem in Bridged mode, and then used your router to login to your pppoe. However with this new AT&T modem, for whatever reason, that's not correct. I've even read the very latest version of these modem's firmware eliminates the third choice of "Bridged Mode."
I first tried bridge mode myself. I lost all Internet connectivity, and my router could not pull any IP from AT&T. Resetting the modem didn't fix it, it seemed bricked. I actually had to unplug it from the power and leave it unplugged. A couple hours later I plugged it back in and used the reset but held it reset (using a small screwdriver) for 10 seconds or so. When I released reset, the modem powered up and booted up like normal, I was able to access the modem via it's IP (I forgot offhand, I think it was »192.168.1.254) and from there I was able to select "PPPoE on the computer."
From that point on, the Dlink router now logs me in and everything works great. -- "Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini
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 |  |  |  |  |  |  |   wayjac Premium,MVM join:2001-12-22 Indy | Re: DSLReports can't ping me! When you set the 2210 for "PPP is on the computer." does the internet light flash constantly? | |
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 |  |  |  |  |  |  |  |  |   wayjac Premium,MVM join:2001-12-22 Indy
·AT&T Midwest
| Re: DSLReports can't ping me! That's one of the "quirks" of the modem The PPPoE client runs when its not needed One way to stop the flashing internet light is bridge mode. If you look at the modems log it will have messages generated by the modems overzealous PPPoE client | |
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 |  |  |  |  |  |  |  |  |   KrK Heavy Artillery For The Little Guy Premium join:2000-01-17 Tulsa, OK
·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest
| Re: DSLReports can't ping me! said by wayjac :That's one of the "quirks" of the modem The PPPoE client runs when its not needed One way to stop the flashing internet light is bridge mode. If you look at the modems log it will have messages generated by the modems overzealous PPPoE client Problem I had when I bridged the modem is that I couldn't get logged in on the router. IE when I had the modem bridged, I had no internet connectivity at all.
Any idea why? I'm willing to try again, as I'd prefer not to have a "2nd" NAT or router in my way (the 2210) and have the D-Link be my main firewall. -- "Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini
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 |  |  |  |  |  |  |  |  |   wayjac Premium,MVM join:2001-12-22 Indy
·AT&T Midwest
| Re: DSLReports can't ping me! Other than the flashing internet light being a annoyance when its in your line of sight. I don't think there are any bad effects for the end user or att
There is no "2nd" nat or "double" nat when the modem is set for "PPP is on the computer." or "Bridged Mode (PPPoE is not used)."
said by KrK :Problem I had when I bridged the modem is that I couldn't get logged in on the router. IE when I had the modem bridged, I had no internet connectivity at all. I can't say why you had trouble accessing the router....... There is something you can do to make access to the bridged modem easier Configure the computers tcp/ip properties "alternate configuration" tab with the settings in the image whenever you connect the computer to a device that has no dhcp server after the search for a dhcp server is over your computer will have the settings in the image
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 |  |  |  |  |  |  |  |  |   wayjac Premium,MVM join:2001-12-22 Indy
·AT&T Midwest
| Re: DSLReports can't ping me! One thing I've found out the hard way that needs close attention............ When switching PPPoE clients always the first task is to end the current PPPoE session. If you don't you could end up looking at the att username/password tool page
It sounds you had other issues but I'm not certain | |
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 |  |  |  |  |  |  |  |  |   KrK Heavy Artillery For The Little Guy Premium join:2000-01-17 Tulsa, OK | Re: DSLReports can't ping me! Yeah, I just couldn't get an IP at all. Reboot, release, renew, all to no avail. | |
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 |  |  |  |  |  |  |  |  |   wayjac Premium,MVM join:2001-12-22 Indy
·AT&T Midwest
| Re: DSLReports can't ping me! Earlier this year I was involved in a situation where a user that didn't know any better that thier user/pass was good was bamboosled by the att username/password tool page
The subscriber was redirected to the att username/password tool page, made the requested change and all was ok for a week or so then there's att username/password tool page again this time it will not work the correct password is unknown and can't be reset.
Because of a planned out of state move the subscriber closed the accounts. I'm still scratching my head over that one. | |
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 |  |  |  |  |  |  |  |  |   d_l Barsoom Premium,MVM join:2002-12-08 Reno, NV
| I've seen the condition that I thought was a "hung session state" quite a few times, although at the time I had no idea that was what it was called. I found that all I needed to do to clear it was a quick power cycle of the modem rather than having to wait the 5 or more minutes for it to self-clear.
I speculated that the dying gasp signal of the modem to the RT was being relayed in some way to the aggregation router to also clear the PPPoE session. | |
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 |  |  |  |  |  |  |  |  |   d_l Barsoom Premium,MVM join:2002-12-08 Reno, NV | Re: DSLReports can't ping me! That's more than a quirk. It is a defective design that forced a recall of certain serial numbers due to premature modem failures from the excessive heat. | |
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 |  |  |  |  |  |  |  |  |   d_l Barsoom Premium,MVM join:2002-12-08 Reno, NV
| Re: DSLReports can't ping me! Its all based on hearsay in posts, but the range seems to be about 35xxxxxx (maybe slightly lower) up to 38xxxxxx and possibly up to 43xxxxxx. There has been nothing official posted, but people complaining to tech support about modems failing in that range have gotten replacements (refurbished modems).
If you have a serial number like 15xxxxxxx or higher, then it is a revised version modem. | |
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 |  |   Mountaineer1 Big WVU Fan Premium,MVM join:2002-01-12 Universe
·AT&T Yahoo
| Try configuring the WAN type to Static IP. | |
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  marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs:
| At this point, I am not sure what to do, as I seem to be getting too much advise! It's getting to close to 11:00 PM here, and I'm not going to start messing with settings this late at night. I will start working on this again tomorrow.
thanks for all the inputs -- Team Discovery | |
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 |   Mountaineer1 Big WVU Fan Premium,MVM join:2002-01-12 Universe
·AT&T Yahoo
| Re: DSLReports can't ping me! said by David : I don't have the exact screenshot as I am at home. I thought at&t kept you chained up in the basement. How did you get out?  -- Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it. | |
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  marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs: | David, your suggestions did not work. On hold with tech support in St Louis to find out how to be pingable. -- Team Discovery | |
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 |  Napsterbater Premium join:2002-12-28 Milledgeville, GA
·Windstream
·BroadVoice
| Re: DSLReports can't ping me! said by David :only other option at that point would be to bridge the modem. (prior at top, before my suggestion). If putting the modem in bridge mode doesn't work it's at the router or PC at that point. The modem's interface would be out of the picture as it would be disabled. [/BQUOTE} You can still hook directly to the modem and set you PC IP to 192.168.1.1 ande Netmaks to 255.255.255.0 and goto 192.168.1.254 to see the modem config page and DSL Stats. -- AMD Phenom II x3 720 BE @ 3.5Ghz(OC) | 4Gb Memory @ 1600mhz | Sapphire ATI HD4870 1GB 800mhz/1000mhz(OC) | 2x500GB HDD's Raid 0 | Windows 7 Ultimate x64 Build 7100 | |
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 |  |  |  Napsterbater Premium join:2002-12-28 Milledgeville, GA | Re: DSLReports can't ping me! Im wasn't talking about the modem holding back traffic in that mode just that if need (to see DSL Stats) you could still connect to it. | |
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  marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs:
| Ended up talking to a guy in San Ramon CA about the modem. He said the modem is not stopping the pings! Either my router is stopping them, or some software inside the computer is causing this. The settings I have on my router are what Dlink says to have to be pingable.
I have Zone Alarm set up to allow pings on my main computer. I have a total of five computers in this house, and I don't know what settings they have. -- Team Discovery | |
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 |   TSI Gabe Premium,VIP join:2007-01-03 Chatham, ON | Re: DSLReports can't ping me! I bet you DSLR uses UDP pings and not ICMP, so you would need to allow that as well. | |
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 |  |   marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs:
| Re: DSLReports can't ping me! said by TSI Gabe :I bet you DSLR uses UDP pings and not ICMP, so you would need to allow that as well. In the past, this site used ICMP pings. -- Team Discovery | |
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 |  |  |  Napsterbater Premium join:2002-12-28 Milledgeville, GA
·Windstream
·BroadVoice
| Re: DSLReports can't ping me! Personally I would put the modem in full bridge mode (let the D-Link establish the PPPoE Session) and see what happens.
Mountaineer1 Posted the pics on Page 1 of what setting it is. -- AMD Phenom II x3 720 BE @ 3.5Ghz(OC) | 4Gb Memory @ 1600mhz | Sapphire ATI HD4870 1GB 800mhz/1000mhz(OC) | 2x500GB HDD's Raid 0 | Windows 7 Ultimate x64 Build 7100 | |
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  Gaff Every Villain Is Lemons
join:1999-09-05 Mineral Wells, TX clubs: | Did you ever check the Windows Firewall, as I suggested? -- My PC Gaming Blog »thegaffadin.blogspot.com | |
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 |   marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs: | Re: DSLReports can't ping me! Turned off on my main machine. | |
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 |  |   Mountaineer1 Big WVU Fan Premium,MVM join:2002-01-12 Universe
·AT&T Yahoo
| Re: DSLReports can't ping me! Here is the Setup instructions for Bridge Mode for a Motorola 2210 modem and a Dlink DIR-615 Router.
First,access your modem's GUI and select the Advanced Tab,then select PPP Location Tab.
Second,select Bridge Mode by putting a "Tick" in the circle. And now Click "Save Changes".
The modem will then take you to a new page,the "PPP Location Warning" page. It gives you instructions on how to gain access to the modem when in Bridge Mode and how to RESET the modem back to factory defaults. This is normal,don't panic.
Now configure your router's WAN type to PPPoE/Dynamic IP and put your username/password in the appropriate boxes. Save Setting at the bottom of the page.
Now power cycle both the modem and router by unplugging them for 5 to 10 seconds. After about 45 seconds to a minute,the router should authenticate your PPPoE login and recieve an IP address for the WAN connection. -- Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it. | |
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 |  |  |   marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs:
| Re: DSLReports can't ping me! Thanks for the detailed instructions. I have to be in and out of the house tomorrow, so will plan on working on this problem on Thursday. I do want to make my system pingable, but I am not going to try to change settings when I don't have a lot of time.
Today, when I was trying to change the modem settings per David's instructions, I had no connectivity. Then I put the settings back to where they were -- still no connectivity! I finally had to unplug the modem from the elec source (I had been unplugging the pin from elec source to box) to get it to play nice again. -- Team Discovery | |
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  ff1324 Everybody Goes Home Premium join:2002-08-24 On Four Day
| PPPoE on the computer is the correct setting to use with your router.
Notice the text on the screen capture that "Bridged" mode is for non-PPPoE networks. -- Remember the 2008 firefighters and police LODD's in St. Louis: PO Ballman, Sgt. Biggs, FF Hummert, Sgt. King, FF Riggins... all murdered...RIP brothers. | |
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 |   wayjac Premium,MVM join:2001-12-22 Indy
·AT&T Midwest
| Re: DSLReports can't ping me! said by ff1324 :PPPoE on the computer is the correct setting to use with your router. You can use both the difference between the two modes is "PPP is on the computer." leaves the modem's lan dhcp server active "Bridged Mode (PPPoE is not used)." disables the modem's lan dhcp server
said by ff1324 :Notice the text on the screen capture that "Bridged" mode is for non-PPPoE networks. What that really means is that "Bridged Mode (PPPoE is not used)." must be used with accounts that get the public ip address using dhcp or static | |
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  marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs:
| Hi Guys, I have a more serious problem than being pingable, as my connection is still going in and out. I wanted to run line tests, but don't feel confident in messing with any settings right now, as I never know when I am "in the dark again."
Unplugging and plugging in the modem restores connectivity. It happened again late last night and again today.
I am wondering if I have a very sick modem. I do have two old Speedstream modems -- one or the other should still work -- so I can see if my internet problem is the modem.
Great suggestions y'all, just wish I felt confident to try them right now. -- Team Discovery | |
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 |   wayjac Premium,MVM join:2001-12-22 Indy | Re: DSLReports can't ping me! The next time the internet goes away you should find out if it is a loss of sync, atm circuit down or a PPPoE problem.
A simple way to make yourself pingable is to setup one of your other modems to match the motorola and switch modems | |
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  marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs: | Moto modem was fubar. Speedstream works fine. -- Team Discovery | |
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 |   wayjac Premium,MVM join:2001-12-22 Indy
·AT&T Midwest
| Re: DSLReports can't ping me! Wow......that was too easy
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 |  |   David No,there is another. Premium,VIP join:2002-05-30 Granite City, IL clubs: | Re: DSLReports can't ping me! I have that button at home, as well as "shields up!" and "red alert!" | |
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  d_l Barsoom Premium,MVM join:2002-12-08 Reno, NV | If your Motorola modem is less than a year old, you should be able to get a replacement for it. Your serial number of 34474088 is probably within the recalled range of "35xxxxxx (maybe slightly lower) up to 38xxxxxx and possibly up to 43xxxxxx". | |
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 |  See 8 replies to this post |
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  David No,there is another. Premium,VIP join:2002-05-30 Granite City, IL clubs: | well this time just tell them you confirmed the modem is dead. | |
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  marti Color outside the lines Premium,MVM join:2001-12-14 Houston, TX clubs: | I called AT&T to tell them my Moto modem is dead. They said "no free replacement" if it is over a year old. I am not happy about this, as the modem should have lasted for years! -- Team Discovery | |
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