d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
| reply to David
Re: DSLReports can't ping me!
I've seen the condition that I thought was a "hung session state" quite a few times, although at the time I had no idea that was what it was called. I found that all I needed to do to clear it was a quick power cycle of the modem rather than having to wait the 5 or more minutes for it to self-clear.
I speculated that the dying gasp signal of the modem to the RT was being relayed in some way to the aggregation router to also clear the PPPoE session. |
|
marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs:
| reply to marti
Hi Guys, I have a more serious problem than being pingable, as my connection is still going in and out. I wanted to run line tests, but don't feel confident in messing with any settings right now, as I never know when I am "in the dark again."
Unplugging and plugging in the modem restores connectivity. It happened again late last night and again today.
I am wondering if I have a very sick modem. I do have two old Speedstream modems -- one or the other should still work -- so I can see if my internet problem is the modem.
Great suggestions y'all, just wish I felt confident to try them right now.
--
Team Discovery |
|
wayjac
Premium,MVM
join:2001-12-22
Indy | The next time the internet goes away you should find out if it is a loss of sync, atm circuit down or a PPPoE problem.
A simple way to make yourself pingable is to setup one of your other modems to match the motorola and switch modems |
|
marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs: | reply to marti
Moto modem was fubar. Speedstream works fine.
--
Team Discovery |
|
wayjac
Premium,MVM
join:2001-12-22
Indy
 ·AT&T Midwest
| Wow......that was too easy
|
|
d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV | reply to marti
If your Motorola modem is less than a year old, you should be able to get a replacement for it. Your serial number of 34474088 is probably within the recalled range of "35xxxxxx (maybe slightly lower) up to 38xxxxxx and possibly up to 43xxxxxx". |
|
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | reply to wayjac
I have that button at home, as well as "shields up!" and "red alert!" |
|
marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs: | reply to d_l
It's over a year old, I know for sure. Will call AT&T tomorrow for info.
--
Team Discovery |
|
wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest
| said by marti  :It's over a year old, I know for sure. Will call AT&T tomorrow for info. You posted this earlier in this thread
"First Use Date 2008/02/04 15:55:52 GMT"
I would call anyway, tech support has been known to warranty replace a "out of warranty modem"
It may help to disconnect the modem before calling, and follow the script to the letter 
 Shame on you for not trying one of your spare modems last week |
|
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
 ·DIRECTV
 ·magicjack.com
·AT&T Midwest
1 edit | Hell that's a tier 1 mistake! isn't this Flippant 's turf. Where is that porpoise anyway? |
|
marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs:
| said by David :Hell that's a tier 1 mistake! isn't this Flippant 's turf. Where is that porpoise anyway? I didn't think the modem was the problem guys. The SS modem I am now using is much older that the Moto that appears to be dying.
--
Team Discovery |
|
wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest
| That was my feeble attempt to inject some humor into this thread
On the serious side.........when you call tech support
your one modem the motorola has just one light on the power light and it is steady red |
|
marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs: | They no better at this point, as I have called them a few times on this problem.
--
Team Discovery |
|
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | reply to marti
well this time just tell them you confirmed the modem is dead. |
|
marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs: | reply to marti
I called AT&T to tell them my Moto modem is dead. They said "no free replacement" if it is over a year old. I am not happy about this, as the modem should have lasted for years!
--
Team Discovery |
|
Flippant
So Much For Subtlety
Premium,Mod
join:2000-06-04
Katy, TX
Host:
Filesharing Software
Earthlink Cable
Texas Gulf Coast
AT&T U-verse
AT&T Southwest
| reply to David
said by David :Hell that's a tier 1 mistake! isn't this Flippant 's turf. Where is that porpoise anyway? He has one watery eye on you at the moment. . .
No much impressed with the Moto modems these days. Seemed like for quite a while modems improved with each "upgrade". I got a 2210 when I moved and sent it back within a week.
Hey where is my u-verse anyway Mr InsideScoopMan?! |
|
d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
| reply to marti
So the moral of that story is that if you have a 2210 modem in the recalled batch, you should get it replaced before your year is up whether it is giving problems or not. It is a known problem that these modems in the bad serial number range have a minimal MTBF (mean time between failures).
If you have conscience qualms about asking for a replacement of a perfectly functioning modem, simply place the modem over a heat source such as a router or in a poorly ventilated position to accelerate its demise or to initiate its malfunctioning operation. |
|
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest
| reply to Flippant
said by Flippant :said by David :Hell that's a tier 1 mistake! isn't this Flippant 's turf. Where is that porpoise anyway? He has one watery eye on you at the moment. . . No much impressed with the Moto modems these days. Seemed like for quite a while modems improved with each "upgrade". I got a 2210 when I moved and sent it back within a week. Hey where is my u-verse anyway Mr InsideScoopMan?! actually, I would ask alex bluepoint951 he has better tracking in TX than I do. Which is a good thing! since he dispatches in that area. He's been quite a nice addition to the direct forum army!
It's like I put in for a Stealth bomber, and got the nuclear submarine for free!
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
|
|
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest
| reply to marti
said by marti :I called AT&T to tell them my Moto modem is dead. They said "no free replacement" if it is over a year old. I am not happy about this, as the modem should have lasted for years! Post in direct, I can check this out when I get back from blowing myself up to do it monday.
I promise I will use the M-150, bottle rockets, and other assorted powerful fireworks with care. Just because I set myself on fire once doesn't mean anything.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
|
|
marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs: | Thank you. |
|
