NOCTech75
join:2009-06-29
Marietta, GA
 ·AT&T Southeast
| Things are hardly "normal"
Maybe in Vermont they are but as a reseller of former Verizon territories it's still laughable what Fairpoint is pulling:
1) Customers will change from FP to us, we'll submit a change-as-is order... and their techs run new pair.
2) Many lines during the change over were "lost." We are getting billed for them, have them on our CSR under our account... yet no engineering information. Go to open a ticket... and repair can't "find" the line. Even had a level 1 FP tech ask me what cable pair my customer was on. How in the hell should i know? We don't keep up with that.
3) Do dispatches and tickets are being closed without a call back.
4) Account rep spending more time on the plane then actually getting back to us when the repair department butchers something. |
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erikthebean
join:2007-06-25
Manchester, NH
 ·Comcast
·MV Communications,..
 ·Voipgo
·callwithus
·Callcentric
| That sucks...heads up fairpoint has stopped doing resale to resale conversions. Their system cannot support it. My company is having issues taking resale from other CLEC's so instead of doing resale conversions were just ordering new resale lines. Kinda sucks.. |
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NOCTech75
join:2009-06-29
Marietta, GA | reply to NOCTech75
That's bizarre, I don't get it.... you are only making a logical change. You take one resellers info and replace it with another one, it ain't rocket science. |
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