http://www.dslreports.com/forum/Things-are-hardly-normal-22630372 en Fri, 10 Feb 2012 04:17:31 EDT Fri, 10 Feb 2012 04:17:31 EDT http://www.dslreports.com/forum/Re-Things-are-hardly-normal-22634707 http://www.dslreports.com/forum/Re-Things-are-hardly-normal-22634707 Tue, 30 Jun 2009 13:34:00 EDT http://www.dslreports.com/forum/Re-Things-are-hardly-normal-22630945 http://www.dslreports.com/forum/Re-Things-are-hardly-normal-22630945 Mon, 29 Jun 2009 20:53:22 EDT http://www.dslreports.com/forum/Things-are-hardly-normal-22630372
1) Customers will change from FP to us, we'll submit a change-as-is order... and their techs run new pair.
2) Many lines during the change over were "lost." We are getting billed for them, have them on our CSR under our account... yet no engineering information. Go to open a ticket... and repair can't "find" the line. Even had a level 1 FP tech ask me what cable pair my customer was on. How in the hell should i know? We don't keep up with that.
3) Do dispatches and tickets are being closed without a call back.
4) Account rep spending more time on the plane then actually getting back to us when the repair department butchers something.]]> http://www.dslreports.com/forum/Things-are-hardly-normal-22630372 Mon, 29 Jun 2009 19:11:33 EDT