Digital07str
join:2008-06-09
 ·EarthLink
| Setup Fee too high. I was looking into switching from earthlink dsl to AT&T Uverse Max.
I currently pay for 6Mb dsl that AT&T would offer 12Mb for the same price. Is there any way to avoid the installation fee? 100 dollars seems a bit overpriced just to get it installed. I don't need Ethernet cable run through the house since I have it already installed. | |
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 dustman81
join:2002-05-28
Tallmadge, OH | Re: Setup Fee too high. Order the TV service, have the TV and Internet service installed than cancel the TV service. | |
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 | Digital07str
join:2008-06-09 | Re: Setup Fee too high. I am told that you cannot cancel tv till after the 30 day money back guarenteed. Is this not true? | |
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doublea
join:2007-06-04
Petaluma, CA
 ·AT&T U-Verse
·Pacific Bell - SBC
| Re: Setup Fee too high. said by Digital07str  :I am told that you cannot cancel tv till after the 30 day money back guarenteed. Is this not true? Thats true!
the install fee was $149 for me | |
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Digital07str
join:2008-06-09
·EarthLink
| It is my understanding, that if you went with u200, it could take 3-6 weeks for them to send your 200 dollar cash back. In that time, you cannot cancel the tv service till you receive the check. which in the end would cost me 2 months of paying 100+ dollar bills till the check arives, and alot of pain waiting on the check. The other option is to do the Uverse Family tv package, and the 12mbps max internet, and pay 1 month of tv, and cancel after that with no installation fee, for a total of 50 bucks essentially for installation of internet. Unless there is another way to make it cost nothing for installation. | |
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Mad Mac
join:2003-03-10
Moorpark, CA | $100? They quote $150 for an internet-only install around here. An AT&T employee claimed in another thread that he had been told that they were going to allow self-install for non-TV setups, but I've yet to see this - it may not even be prudent. | |
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| alfnoid
Premium,MVM
join:2002-02-18 | Re: Setup Fee too high. I believe the self install is for additional services AFTER the RG is already in the house.
Say you had TV only and wanted internet later...that type of thing. | |
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MyDogHsFleas
Premium
join:2007-08-15
Austin, TX | I would suggest calling in your order and politely pointing out that you would like to switch to U-verse, but the install fee makes it too expensive for you. Usually they can either waive it or give you credits. Let us know how you do. | |
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Digital07str
join:2008-06-09 | I have decided to wait a week. But yes, it is 150 setup fee, but that includes the first month, so I figured its essentially 100 dollar setup fee, and the 50ish for the service. | |
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| wingrider01
join:2006-07-25
Saint Louis, MO
| Re: Setup Fee too high. said by Digital07str :I have decided to wait a week. But yes, it is 150 setup fee, but that includes the first month, so I figured its essentially 100 dollar setup fee, and the 50ish for the service. Where did you see that? All the reps in the store and on the phone state 150 + first month | |
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landrick
join:2008-02-03
Los Angeles, CA
| Honestly, I'm amazed that anyone would ever pay a setup or installation fee for a communications service any more. I have never once, over 15 years (cable, modem line, DSL, U-verse) paid a company a fee for the pleasure of becoming their customer. (Well, except for cell phone service.) Maybe I've always been lucky and stumbled onto their offerings when they were having special deals, but...I don't think so. When I first signed up with Pac Bell for DSL service (what, 10 years ago?) they wanted to charge $200 (I think) just for the DSL modem. I only had to hint to the agent that this was a problem, and she said, "OK, I'll be happy to waive that for you." Especially in today's cut-throat market, it's almost certainly just a matter of asking. Everything's negotiable... | |
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joako
Premium
join:2000-09-07
/dev/null
·AT&T U-Verse
| Also keep in mind that due to AT&T's anti-competitive policies you will have to cancel your Earthlink DSL and wait a week before you can order U-Verse.
So either you have to live without internet for 2+ weeks or you have to factor in the cost of ordering cable internet into your costs of switching.
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PRescott7-2097 | |
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| NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| Re: Setup Fee too high. said by joako :Also keep in mind that due to AT&T's anti-competitive policies ... It is a government mandated "anti-slamming" policy ...
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
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| MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
·AT&T U-Verse
·AT&T Southwest
| said by joako :Also keep in mind that due to AT&T's anti-competitive policies you will have to cancel your Earthlink DSL and wait a week before you can order U-Verse. This is made up BS, pulled straight out of your nether regions.
The actual reason is because the government has regulations to try to prevent bad telcos from switching customers without their knowledge or consent (aka "slamming"). You are paying the price for a nanny baby sitter government to protect stupid people from themselves. | |
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joako
Premium
join:2000-09-07
/dev/null
·AT&T U-Verse
| Re: Setup Fee too high. said by MyDogHsFleas :said by joako :Also keep in mind that due to AT&T's anti-competitive policies you will have to cancel your Earthlink DSL and wait a week before you can order U-Verse. This is made up BS, pulled straight out of your nether regions. The actual reason is because the government has regulations to try to prevent bad telcos from switching customers without their knowledge or consent (aka "slamming"). You are paying the price for a nanny baby sitter government to protect stupid people from themselves. AT&T could install U-Verse alongside any other service you have.
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PRescott7-2097 | |
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| | | NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| Re: Setup Fee too high. said by joako :AT&T could install U-Verse alongside any other service you have. Uverse uses the same copper pair as DSL. Unless you order another line, AT&T has to disconnect the current DSL service before they can set up Uverse. If you have Earthlink DSL, then AT&T has to pull the plug on the Earthlink DSL service.
Government regulations take a dim view of one provider unilaterally disconnecting another provider's service because of the possibility of slamming. I am pretty sure that this has already been explained to you. You can't have two different DSL connections on the same copper pair.
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
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joako
Premium
join:2000-09-07
/dev/null
·AT&T U-Verse
| Re: Setup Fee too high. I agree and never said AT&T should just disconnect Earthlink DSL -- they should leave it alone.
After all AT&T is _THE_ phone company it would be trivial for them to hook up another copper pair and use that for U-Verse... I have U-Verse without phone service (after I ported to VoIP since there was no U-Verse VoIP here)
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PRescott7-2097 | |
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| | | | | NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| Re: Setup Fee too high. said by joako :After all AT&T is _THE_ phone company it would be trivial for them to hook up another copper pair and use that for U-Verse ... Not here. Only a 25 pair F2 on the poles. I am certain that no spare pair is available for another drop to this premises. California PUC only requires 1.5 x the number of premises passed in the F2. And the line guys, working on a voice problem, assure me that there was no pair to swap to for the problem. No spare pair, no Uverse until the pair we have is freed up of the DSL connection.
Unless the Southeastern states were harsher on Bellsouth than California was on The Pacific Telesis Group, it might be the same in AT&T Southeast.
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
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Digital07str
join:2008-06-09 | Hmm, No internet for a week? Maybe I should get a wireless card before I make the switch. | |
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