| DCCNET/EASLINK - Packet loss/stutter? So I've opened 3 separate support tickets, and have had a technician sent to my house to test my lines... DCCNET/EASTLINK don't seem to be able to resolve my issue. I'm wondering if anyone has any suggestions?
Basically while playing any online games, WoW, CS:S, Cod4, UT3... every 15-45 minutes (sorta random) I get 90% packet loss. The games all behave differently but the general idea is the same. Jumpy placement, freezing, sometimes disconnecting. As you can imagine it's VERY annoying.
So here's what I've done to try and narrow the problem down:
-Removed my Router and tried a direct connection
-Replaced my network cable
-Tried a different computer (All 4 machines in my house have the same issue)
The guy who came to my house says my levels are all good and there is minimal noise. I felt the feeling the guys I'm talking to a eastlink don't know/don't care what is wrong or are reluctant to help. Any Advice you guys can give? |
|
1 edit | said by Vyper28 :
every 15-45 minutes (sorta random) I get 90% packet loss. The games all behave differently but the general idea is the same. Jumpy placement, freezing, sometimes disconnecting.
So here's what I've done to try and narrow the problem down:
-Removed my Router and tried a direct connection
-Replaced my network cable
-Tried a different computer (All 4 machines in my house have the same issue)
The guy who came to my house says my levels are all good and there is minimal noise. I am virtually certain that your problems originate from within the space bounded by your walls.
But no one likes to hear that, so I won't impose anything else on you, until after you read below and ask. 
--
»[RFC] Connection / Speed Problems Checklist |
|
| reply to Vyper28
[RFC] Connection / Speed Problems Checklist
Connection / Speed Problems Checklist ... first draft
What connection did you lose?
[d] I don't know - Most of the time I stay connected just alot of packet loss?
What was computer doing at the time?
[e] P2P -- bit-torrent, games ; very busy - (Games in particular, no Bit Torrent)
What are the symptoms of the problem -- what can you observe? 90% packet loss, dropped connection sometimes.
What have you done to diagnose the problem?
Removed Router from the equation
New modem
Several computers experience the same symptoms
Replaced Cables
Fresh load of windows
How often does it happen?
15-45 minutes?
What do you think triggers it?
God hates me getting decent kill death ratio's. (I have no idea seems random)
What do you think fixes it?
Time? I don't do anything, It only lasts a few seconds
What is your connectivity set-up?
Eastlink Cable -->My Modem-->My Router---> 4 machines.
* state make and model of modem and router
Modem: Motorolla SB5101 Surfboard
Router: Linksys WRT54GL
Router #2: Linksys WRT54G (My old one, i tested with)
Suggestions:
Learn to use ping and traceroute.
-I put a ping to google into a .cmd file so i could run it real quick and during the spike my pings do time out.
Use precise language, avoiding vague expressions such as "my internet died" or "I got disconnected".
-MAI INTERWEBZ IZ NOT WORKSING |
|
|
Is your router running Tomato firmware?
Best to ping your WAN gateway when you have problems.
I suspect you are suffering from "connection surges" which use up all your router's memory. In this context, "connection" means NAT-SPI-connection-tracking.
Learn to find your router's log, and your modem's log.
(Holler if you need help.)
If you are running Linksys firmware, I strongly suggest installing Tomato 1.25, since it turns your Linksys router from a toy appliance into a professional router.
--
»[RFC] Connection / Speed Problems Checklist |
|
| reply to Vyper28
Yes I am running tomato firmware on the GL. I know how to check my routers logs, I will peek at them when I get home today (posting from work). I've tried a couple different builds of tomato.
If i am suffering from "Connection Surges" whats the best way to remedy the issue? I seem to recall seeing some messages in my routers logs when i looked into this before, something along the lines of "DHCPNACK" or something to that effect? I'll post anything relevant in my logs when i get home.
I do use bit torrent, however It does not turn on until 3am my time (I have it on a scheduler) and the spike persist through the entire day even if i completely disable my torrents for weeks on end.
By the way, thanks for all your help so far! I love learnign all this new stuff!! |
|
| reply to Vyper28
Jun 30 18:13:04 ? daemon.info dnsmasq[136]: DHCPREQUEST(br0) 192.168.1.106 00:22:15:54:d6:ff
Jun 30 18:13:04 ? daemon.info dnsmasq[136]: DHCPACK(br0) 192.168.1.106 00:22:15:54:d6:ff mom-26452b09508
Jun 30 18:13:04 ? daemon.warn dnsmasq[136]: not giving name mom-26452b09508 to the DHCP lease of 192.168.1.106 because the name exists in /etc/hosts.dnsmasq with address 192.168.1.110
Jun 30 18:13:04 ? daemon.warn dnsmasq[136]: not giving name user-e781d77954 to the DHCP lease of 192.168.1.100 because the name exists in /etc/hosts.dnsmasq with address 192.168.1.105
Jun 30 18:58:30 ? daemon.info dnsmasq[136]: DHCPREQUEST(br0) 192.168.1.100 00:1a:92:7d:5a:f0
Jun 30 18:58:30 ? daemon.info dnsmasq[136]: DHCPACK(br0) 192.168.1.100 00:1a:92:7d:5a:f0 user-e781d77954
Jun 30 18:58:30 ? daemon.warn dnsmasq[136]: not giving name mom-26452b09508 to the DHCP lease of 192.168.1.106 because the name exists in /etc/hosts.dnsmasq with address 192.168.1.110
Jun 30 18:58:30 ? daemon.warn dnsmasq[136]: not giving name user-e781d77954 to the DHCP lease of 192.168.1.100 because the name exists in /etc/hosts.dnsmasq with address 192.168.1.105
Jun 30 18:59:32 ? daemon.info dnsmasq[136]: DHCPINFORM(br0) 192.168.1.100 00:1a:92:7d:5a:f0
Jun 30 18:59:32 ? daemon.info dnsmasq[136]: DHCPACK(br0) 192.168.1.100 00:1a:92:7d:5a:f0 user-e781d77954
Jun 30 19:00:02 ? syslog.info root: -- MARK -- Is all I see in my routers logs, Is this relevant? I'll try check right after I experience the spikes as well tonight. |
|
| reply to Vyper28
I've had a couple spikes tonight so far, and those messages are the only thing that repeat over and over O-o.
Name WRT54GL
Model Linksys WRT54G/GS/GL
Time Tue, 30 Jun 2009 21:52:53 -0700
Uptime 51 days, 11:11:17
CPU Load (1 / 5 / 15 mins) 0.00 / 0.00 / 0.00
Total / Free Memory 14.19 MB / 2,124.00 KB (14.62%)
Should my memory be that full? |
|
| reply to Vyper28
The spikes have continued consistently, dropping all teh machines on the network repeatedly. Really getting frustrated. I went into my router settings and turned on all the types of logging, and these are the only messages I'm getting:
Jul 1 19:30:01 ? cron.err crond[31121]: USER root pid 31805 cmd rcheck --cron
Jul 1 19:40:01 ? cron.err crond[31121]: USER root pid 31809 cmd ntpsync --cron
Jul 1 19:40:12 ? user.info ntpc[31810]: Time Updated: Wed, 01 Jul 2009 19:40:12 -0700 [+11s]
Jul 1 19:45:01 ? cron.err crond[31121]: USER root pid 31823 cmd rcheck --cron
Jul 1 20:00:01 ? cron.err crond[31121]: USER root pid 31826 cmd logger -p syslog.info -- -- MARK --
Jul 1 20:00:01 ? cron.err crond[31121]: USER root pid 31827 cmd rcheck --cron
Jul 1 20:00:01 ? syslog.info root: -- MARK --
Jul 1 20:15:01 ? cron.err crond[31121]: USER root pid 31832 cmd rcheck --cron
Jul 1 20:30:01 ? cron.err crond[31121]: USER root pid 31835 cmd rcheck --cron
Jul 1 20:45:01 ? cron.err crond[31121]: USER root pid 31839 cmd rcheck --cron
Jul 1 20:53:49 ? daemon.info dnsmasq[136]: DHCPREQUEST(br0) 192.168.1.108 04:4b:80:80:80:03
Jul 1 20:53:49 ? daemon.info dnsmasq[136]: DHCPACK(br0) 192.168.1.108 04:4b:80:80:80:03 user-f3045470bf
Jul 1 20:53:49 ? daemon.warn dnsmasq[136]: not giving name mom-26452b09508 to the DHCP lease of 192.168.1.106 because the name exists in /etc/hosts.dnsmasq with address 192.168.1.110
Jul 1 20:53:49 ? daemon.warn dnsmasq[136]: not giving name user-e781d77954 to the DHCP lease of 192.168.1.100 because the name exists in /etc/hosts.dnsmasq with address 192.168.1.105
Jul 1 21:00:01 ? cron.err crond[31121]: USER root pid 31842 cmd logger -p syslog.info -- -- MARK --
Jul 1 21:00:01 ? cron.err crond[31121]: USER root pid 31843 cmd rcheck --cron
Jul 1 21:00:01 ? syslog.info root: -- MARK --
Jul 1 21:06:59 ? daemon.info dnsmasq[136]: DHCPINFORM(br0) 192.168.1.100 00:1a:92:7d:5a:f0
Jul 1 21:06:59 ? daemon.info dnsmasq[136]: DHCPACK(br0) 192.168.1.100 00:1a:92:7d:5a:f0 user-e781d77954
Jul 1 21:15:01 ? cron.err crond[31121]: USER root pid 31883 cmd rcheck --cron
Jul 1 21:30:01 ? cron.err crond[31121]: USER root pid 31885 cmd rcheck --cron
Jul 1 21:45:01 ? cron.err crond[31121]: USER root pid 31898 cmd rcheck --cron
Jul 1 22:00:01 ? cron.err crond[31121]: USER root pid 31900 cmd logger -p syslog.info -- -- MARK --
Jul 1 22:00:01 ? cron.err crond[31121]: USER root pid 31901 cmd rcheck --cron
Jul 1 22:00:01 ? syslog.info root: -- MARK --
Are they any help in finding out what the problem is? |
|
| reply to Vyper28
Mind giving me some tips on how to view my modem's logs? |
|
|
|
| go here »192.168.100.1/
and look in logs
I have dccnet also its been fine ever since they got bought out.
Where do you live? Delta, Langley, tsawwassen?? I might be able to help ya out |
|
| reply to Vyper28
I live in Ladner, I'm pretty tech savvy although not so much on the networking front. I'll try my modems logs when i get home, I think i tried to do that once already and it barked at me about invalid IP's or something... we will see in a couple hours.
I'm going to reset my router back to defaults (tomato defaults) and see if i get any different errors in the logs. I seem to recall when i first started having the problem I was getting Conntrack errors. I did some research and I believe I tweaked the idle connection drop/max connection settings in the router (was 4092 and I set it to 3092 i think?). I'm also going to see if maybe a borrowed router from work (asus as opposed to linksys) changes anything. |
|
1 edit | Hey I was wondering if you wanna do a little cable modem trick with me. Its hard to find people with Delta Cable since its such a small internet provider. I use to be able to get these speeds for with my modem ( www.speedtest.net/result/277114970.png ) but now they put a new security on and I need a little help now getting them back.
msn me @ hellz_satanz@hotmail.com or aim me at w00tmuh00t. if your interested. |
|
| reply to Vyper28
Modem Logs:
You still reading this planiwa?
2009-06-12 22:35:47 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2009-05-10 09:07:50 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-05-10 09:07:44 6-Notice M571.4 Ethernet link dormant - not currently active
1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-05-10 09:07:14 6-Notice E112.0 SW download Successful - Via Config file
2009-05-10 09:06:48 6-Notice E102.0 SW Download INIT - Via Config file ~GM8Aq1X7vE/SnthzN5frCV3JRqt3OK18Th+9ostpBhwQ
1970-01-01 00:00:58 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
1970-01-01 00:00:54 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:52 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:34 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:23 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:23 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:02 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-05-10 09:04:02 6-Notice M572.0 Tftp Init Failed - Reinitialize MAC...
2009-05-10 09:04:02 3-Critical D006.0 TFTP failed - configuration file NOT FOUND
2009-05-10 09:02:56 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2009-05-10 09:02:51 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2009-05-10 09:02:46 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-05-10 09:02:45 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-05-10 09:02:31 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-05-10 09:02:30 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-05-10 09:02:27 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-05-10 09:02:15 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-05-10 09:02:15 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-05-10 09:01:47 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-05-10 09:01:44 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-05-10 09:01:43 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-05-10 09:01:31 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-05-10 09:01:29 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-05-10 09:01:25 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-05-10 09:00:46 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-05-10 09:00:44 6-Notice M572.0 Ds Lock Failed - Reinitialize MAC...
2009-05-10 09:00:44 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-05-10 09:00:43 6-Notice M572.0 Tftp Init Failed - Reinitialize MAC...
2009-05-10 09:00:43 3-Critical D006.0 TFTP failed - configuration file NOT FOUND
1970-01-01 00:00:53 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
1970-01-01 00:00:49 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:47 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:37 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:36 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:35 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:35 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:31 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:20 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:00:20 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active
1970-01-01 00:00:03 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active |
|
| that all looks normal. what are you signal levels? (Signal To Noise Ratio, Power Level)
my log = »pastebin.com/d33ae1e3c
looks very similar |
|
| reply to Vyper28
Frequency 111000000 Hz
Signal To Noise Ratio 40.8 dB
Power Level 2.0 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading |
|
| looks normal. what about upstream? |
|
| reply to Vyper28
A quick search on some of those games forums would tell you that the problem you are most likely facing is a bad hop on a router not even in Canada. Many people who use Bell, Rogers, and all resellers of these ISPs can be affected. This isn't to say that EVERYONE is affected, it's random since the data doesn't flow through the same path all the time. This issue has been ongoing for quite some time. You would think the bad hop would have been fixed by now, but it isn't. Their license should be revoked but yet again, it isn't. Long story short, it most likely is not on your end and there is nothing you can do about it. |
|
2 edits | reply to Vyper28
The Tomato logs look unremarkable. The DHCP/DNSMASQ messages are LAN-related. As I suspected, you appear to have no *disconnections*. You may have problems on the LAN or on the Net beyond your ISP.
Your router free space is plenty.
If you use QoS you may want to keep an eye on connections for a while: QoS>View Graphs
Or else take a look at connections here:
Advanced>NF/Conntrack
If you see >1000 connections, chances are that connection spikes are crashing your router. But that doesn't seem to be the case, since you've had no router crashes. So it could be other LAN problems or distant Internet routing problems.
The important thing is that you don't appear to have "Near-end Internet" problems, i.e. problems that have to do with your ISP.
The modem log does not show a "disconnect" problem, and neither does the Router log. The Router log is much too detailed to be readable. I suggest logging everything except Cron, Scheduler, NTP. Skip the "Marks". Reduce the clutter so that you can see important messages better.
If you are worried about packet loss, use ping or maybe traceroute to see what is going on.
It seems to me that whatever "90% packet loss" you are experiencing is a consequence of what you are doing, rather than an underlying network problem that won't let you do it.
If your game tells you you have high packet loss. stop the game completely. Then use ping to measure packet loss on the network.
If your game server says "packet loss", you want to ask whether it is near you, near it, or in between.
Ping your WAN gateway to measure packet loss over your cable link. Or you can ping your ISP. Or a central site. Preferably from your router.
Be aware that network routers may not respond to pings or traceroutes, especially when there is congestion.
Please run traceroute -In 4.2.2.1
--
»[RFC] Connection / Speed Problems Checklist |
|
| reply to Vyper28
»forums.worldofwarcraft.com/threa···pageNo=1
Sound familiar? Don't dismiss just because of the ISP name of the post. People from multiple ISPs have the same problem. |
|
| reply to Vyper28
I've read several posts like that, and I concluded that it's likely not my issue simply because it affects ANYTHING I'm doing.
quote:
It seems to me that whatever "90% packet loss" you are experiencing is a consequence of what you are doing, rather than an underlying network problem that won't let you do it.
This is the problem, I would understand that but.. Browsing the web causes it, Xfire causes it, Ventrilo causes it, WoW causes it, Counterstrike Source causes it, Steam causes it.... I suppose i could sit and watch the blinking light on the network adapter.. but it's not really what I was hoping to get for $80 a month =(
I've tried dozens of servers and they are all affected equally. I hunted down a server hosted close by (seattle) and I get the same spikes as to my wow server.
When the problem is occurring a ping will time out to pretty much anything, I try: www.worldofwarcraft.com, www.msn.com, www.google.ca, www.yahoo.com and they all exprience time outs. My tracert's have not helped me at all. I will take a few more tonight, but essentially they all "time out" at some point, it's just different every time. Sometimes 3rd hop, sometime 5th, sometimes it just takes 800ms to get to me 3rd hop.
I'll grab as much info as I can tonight and post it up |
|
