marshals
join:2001-11-14
Windsor, ON
| [Internet] Yet another Bell Hell experience.. Yup, I think i've joined the many people who have been annoyed and/or p'd off at bell for one reason or another. I've tried to put up with it for over a year.. Finally gave it one last chance. Called to see if I could get my service lowered some how to beat or match What I've now come to know of.. a great service from Teksavvy.. Dry loop dsl from TSI and using voip of some sorts.
I've come up with phone and internet service that well seems really good. $29.95+band rate $10 for my area = $40 roughly. and every 4 months $25 for voip service with concentric. Cant really beat that. With the problems i've had with the internet side of things.. I've basically haven;t had what I paid for for over a year. which means.. well Bell hasn't honoured their side of the contract right? I tried to cancel then i find i'll be slapped with a $100 cancellation fee for phone service and another $150 cancellation fee for internet. Oi! Yeah, i was stupid in entering in a 2 year contract. At the time it seemed good. But i never got what i paid for. Tried and tried.. but nothing. until about a month ago.. then something funny I noticed.. I'm getting over charged for excess bandwidth I'm not using. Who knows how long thats been going on for. I'm fed up! I used 53G usage. Under the 60G cap and i'm still being charged for the $30 overage.
So yeah, while I was talking to some guy from bell I got hung up on. Why I donno. Not a happy camper! TSI take me away!  | |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada | Re: [Internet] Yet another Bell Hell experience.. Which product are you signed up for? Sounds like it may be the Basic or Essential package, not Performance.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. | |
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 | marshals
join:2001-11-14
Windsor, ON
| Re: [Internet] Yet another Bell Hell experience.. Deadpool, its the Total Performance 7M.. I'm like "" close to cancelling and "eating" the fees at least for the phone part, but for the internet part.. I don't think I should be charged a cancellation fee since I've never had what i paid for for over a year until just recently within the past 2 months. The savings I'd get with TSI will pay for it. | |
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marshals
join:2001-11-14
Windsor, ON
| I'd just like to apologize for how I posted this and what I said. I was all heated up from the "hang up" of the call and everything. I'd reword that topic to something less "hell"ish and use "bad" instead.
I do believe I should be let go of at least the internet "contract" because of the trouble i've had gone thru since start up trying to get what I paid for and never really getting it. On the "Phone" side of things, i'm willing to "eat" the cancellation fees. I however don't feel its fair to be slapped with a full $100 or $150 (what ever it is for the 2 year deal cancellation fee. I've gone I signed up in May 2008 I believe and its already past a year. So I'd say it would be nice to half that fee. Am I dreaming? hehe.. | |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
 ·Bell Sympatico
| Re: [Internet] Yet another Bell Hell experience.. With all due respect, I don't see why you think you should be given a break on the cancellation fee if you agreed to stay for 2 years.
It's no different then having a car lease. Sure you can break your lease at any time or return the car but you'll still owe 100% of what's left of what you agreed to pay. The only exception being if you traded it in for a new lease or purchase from the same dealer. And in that case they'll just tag on all or most of what you had left on the old lease to the new one.
If for the "phone" side of things you got what you paid for from the contract you agreed to, why do you feel it's unfair for them to expect you to honor your end of the bargain?
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. | |
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Spin Mastah
@videotron.ca
| Re: [Internet] Yet another Bell Hell experience.. said by Deadpool  :1. With all due respect, I don't see why you think you should be given a break on the cancellation fee if you agreed to stay for 2 years. 2. It's no different then having a car lease. Sure you can break your lease at any time or return the car but you'll still owe 100% of what's left of what you agreed to pay. The only exception being if you traded it in for a new lease or purchase from the same dealer. And in that case they'll just tag on all or most of what you had left on the old lease to the new one. 3. If for the "phone" side of things you got what you paid for from the contract you agreed to, why do you feel it's unfair for them to expect you to honor your end of the bargain? 1. This is exactly why Quebec wants to pass a new consumer concerning this.
People buy a service based on what the representatives tell them, or the ads tell them and they get something totally different.
Like the person above, he bought a 7-meg service. What did Bell give him?
In addition to this we all know Bell is fucking people over on B/W usage, as he experienced in a couple of topics (and as can be seen in many other topic on this forum and Bell's own forum).
With all do respect, did Bell gie this person what was represented?
With all do respect, Is bell over-charging him on B/W?
With all due respect is he being taken for an open wallet to rape?
2. Yes, this is VERY different than a car lease and having bumper-to-bumper warranty.
If you truely wish to argue this this point, I'll be more than glad to engage. But somehow I think you will back-away.
Since you want to equate this to a car lease, why not equate this to something like... oh say, something regulated.
Nice try... but you even know this analogy is false. Since you yourself argued this analogy was false 1.5 years ago (use search).
3. He already stated, "Phone" side of things, i'm willing to "eat" the cancellation fees."
Why are you sayng he said different?
He didn't.
But you are playing it like he said something else, which is again false.
Matter of fact, since he doesn't have what he paid for and is being charged in excess for fictitious B/W use (and being defrauded in this manner), and because he probably took the phone contract due to a savings when bundled with the false pretense of getting what he is paying for in terms of internet service, he should in all likelihood also get a what you are claiming (although he never said that).
Even you stated it sounded like he is signed up for something else due to what he is being billed for in the 2nd reply to this topic.
But I expect nothing less. | |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
1 edit | Re: [Internet] Yet another Bell Hell experience.. I was referring specifically to the phone contract, not Internet.
Edit:
In regards to the Internet piece though, the only thing that could potentially go against you is the fact you waited an entire year before deciding the service wasn't satisfactory and cancel. Kind of a long time to give any company the benefit of the doubt, don't you think? | |
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| | | | marshals
join:2001-11-14
Windsor, ON
| Re: [Internet] Yet another Bell Hell experience.. Deadpool, uhm, I tried for months when I first got my internet.. calling, posting.. etc. Then I got busy with life and real things to even have the time or patience to deal with this crud. Thats why. I'm unemployed right now, so its in my best interest to get out of relatively expensive (yes.. when you're unemployed and doing odd jobs just to make ends meet.. its expensive).. I'd rather have to pay $45 a month combined for internet and phone than 80-90$ combined that I have now with Bell. I have the time now because I am unemployed to "deal" with this situation. So yeah. I'd like to get this over with as soon as I can without the hassle of calling this place.. getting hung up.. calling again and explaining to numerous people (already done that ) why I wanna cancel and stuff like this. Chances are when i call again.. they'll ask again everything and want me to explain to them everything. ugh. its too much! I have high BP as it is without going through this.
Deadpool, if you could do something on your end to fix this, cancel the service, I'd very much appreciate it as you already know whats been going on. Or any other bell employees who are reading this. | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| Re: [Internet] Yet another Bell Hell experience.. said by marshals :Deadpool, if you could do something on your end to fix this, cancel the service, I'd very much appreciate it as you already know whats been going on. Or any other bell employees who are reading this. Post in the Bell Direct forum and have a private conversation to see if they can resolve things.
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Need-based health care not greed-based health care. | |
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GMAB
@bell.ca
| Seriously? said by Deadpool :I was referring specifically to the phone contract, not Internet. Edit: In regards to the Internet piece though, the only thing that could potentially go against you is the fact you waited an entire year before deciding the service wasn't satisfactory and cancel. Kind of a long time to give any company the benefit of the doubt, don't you think? ROFL. That comment is just dripping with irony. The way Bell responds to problems these days, a year may be just enough time to get a problem escalated from level 1 to level 2. Heck, I've been kept on hold with Bell tech support for up to 3 months at a stretch (they then hung up :^).
Moral of story, per Deadpool (a Bell manager): At the first sign of trouble with Bell, get out and run for the hills! Patience is a liability (not a virtue) and may be used against you at a later date.
Bring back the old Bell. It was a stand-up outfit that people respected. | |
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| | marshals
join:2001-11-14
Windsor, ON
1 edit | I'm not saying I want a full break from the fees.. just like maybe $50 fee instead of a $100 being that I did stay for over a year with the contract. As for the internet contract.. A full waiver of cancellation fees...i'd expect simply because I never did get what I wanted for over a year! Yes, i've tried a few times thru out the year to get this fixed.. called, posted in the forums here and in direct forum.. it wasnt until recently that I think you did something on your part (thank you!) that it finally got fixed. I think it was you anyways.. Then I noticed some bandwidth overage issues and thought something funky was going on. It all adds up ya know?
i don't wanna have to deal with that.. and the thought of getting unlimited and not having to worry about overage charges I shouldn't be charged for. I'll be glad to pay $30 or $40 for a 5Mb connection thats unlimited. i don't do "heavy" torrents or anything like that.. but I do watch a lot of podcasts and live streams, listening to internet radio. It adds up and with a 60G cap.. it goes quick. Supposedly. If the bandwidth tracker doesn't screw things up on bells' side of things. Just don't wanna deal with that any more.
*EDIT* Deadpool: What I agreed for for 2 years, was Total Performance DSL 7M service. I was told it was available in my area when I signed up. I had trouble right from the start and called them, posted in the forums etc etc. I didn't sign up to "agree" to the troubles I have had. If the service was fine and I got 7Mb service from the start.. and not being screwed over on BW stuff I'd be fine and I'd stay with Bell until the contract was up and switch.. but no. Thats not whats happening. If its not one thing, its another. Plus.. for the troubles i've gone thru for the year past.. I've never been "compensated" for the frustrations and service I was shortchanged for for the year. | |
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spin Mastah
@videotron.ca
| Re: [Internet] Yet another Bell Hell experience.. said by marshals :Just don't wanna deal with that any more. Ah but deadpool said too bad for you (with all due respect).
You signed your wallet away and you are not getting what you are over-paying for.
Per Bell's manager, screw you (it's "almost" like a regulated service in which you have rights"... almost)
heh.
Have you Email kevin.crull@bell.ca?
Got 100$ to file in small claims in court?
I'd sooner pay 100$ or so to file in small claims court than pay bell over 200$ in termination fee's for what you don't have in internet service, as sold to you. In addition to fraudulent over-charges in B/W fee's.
Gives you something to think about. | |
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| | | | marshals
join:2001-11-14
Windsor, ON
| Re: [Internet] Yet another Bell Hell experience.. Spin Mastah, actually the bandwidth overage charges that I spoke of earlier.. me being 53G usage and still charge $30.. Thats actually "disappeared" some how. But makes me wonder how much more bandwidth through-out the year that was mysteriously added to my totals.. Heh. | |
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Peter Principle
@cgocable.net
| said by marshals :I'd just like to apologize..... Am I dreaming? hehe.. No need to apologize. There are many ways to describe the treatment you and others get from Bell and hellish is tame.
Ya you are dreaming. It appears from many threads. Too many to count that cancellation fees are an indispensable revenue source for Bell now.
Bell India is locking people in on multi year contracts fraudulently with Bell claiming plausible deniability from an offshore workforce.
Too bad more people don't exercise their rights with small claims court. Death by a thousand cuts.
As someone who has been involved in litigation with Bell it is a very warm and fuzzy feeling running up the hours on their law firms. | |
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Agreed
@videotron.ca
| Re: [Internet] Yet another Bell Hell experience.. said by Peter Principle :said by marshals :I'd just like to apologize..... Am I dreaming? hehe.. Too bad more people don't exercise their rights with small claims court. Death by a thousand cuts. As someone who has been involved in litigation with Bell it is a very warm and fuzzy feeling running up the hours on their law firms. And this is what he should do if he doesn't get what he wants (plus more).
He is being taken, and a Bell employee (a Manager) is here saying he deserves all he is getting. Deadpools own words as stated above. | |
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dirtyjeffer
Lest We Forget
Premium
join:2002-02-21
London, ON
 ·Rogers Hi-Speed
2 edits | meh...according to Bell, there are no issues and everyone is happy...if you want to see "spin", watch the video linked in this article and wait until you see what the Bell employee (a VP nonetheless) has to say: »www.cbc.ca/marketplace/2007/11/2···d_bumps/
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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Questions
@bell.ca
| are these business practices legal? are there grounds for a Class Action Suit here?
from the Wikipedia »en.wikipedia.org/wiki/Fraud
"Fraud as a criminal act, generally
In criminal law, fraud is the crime or offense of deliberately deceiving another in order to damage them – usually, to obtain property or services unjustly. [5] Fraud can be accomplished through the aid of forged objects. In the criminal law of common law jurisdictions it may be called "theft by deception," "larceny by trick," "larceny by fraud and deception," or something similar." | |
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organized crime
@cgocable.net
| Re: [Internet] Yet another Bell Hell experience.. said by Questions :are these business practices legal? are there grounds for a Class Action Suit here? from the Wikipedia » en.wikipedia.org/wiki/Fraud"Fraud as a criminal act, generally In criminal law, fraud is the crime or offense of deliberately deceiving another in order to damage them – usually, to obtain property or services unjustly. [5] Fraud can be accomplished through the aid of forged objects. In the criminal law of common law jurisdictions it may be called "theft by deception," "larceny by trick," "larceny by fraud and deception," or something similar." Interesting questions.
You see if this were in the states there would be probable grounds for a RICO predicate. Many States Attorney's would jump on this like Elliot Spitzer (pre-bimbo).
Perhaps that is why this behaviour is relegated to Canada.
In accordance with the American legislation.
"RICO also permits a private individual harmed by the actions of such an enterprise to file a civil suit; if successful, the individual can collect triple damages".
»en.wikipedia.org/wiki/Racketeer_···ions_Act
I have a mental image of someone on the court steps watching the Bell exec perp walk with tears of joy in his eyes.
It is $75.00 in Ontario to file a statement of claim. Claim the full amount you paid for Internets with a description of the inferior service
you received and let the JP decide what you get.
Bell probably won't file a defence as they can't recover their true expenses per the schedule of fees. If they defend schedule a trial for $100.00.
They would be foolish not to settle before and you get all your fees back. If they want a trial go for it.
It would cost them big and they can't recover the expenses beyond the fee schedule.
Who is the JP going to believe a Bell hack or a consumer. If you are lucky the JP is, or was a Bell victim, which is probable and then how will things go.
Here is the Small Claims forms on line.
»www.attorneygeneral.jus.gov.on.c···/guides/ | |
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| | marshals
join:2001-11-14
Windsor, ON
1 edit | Re: [Internet] Yet another Bell Hell experience.. I'm not wanting to take this to court. People are soo quick to do things like this. All I want is to get out of the contract and cancel my service without the termination fees at least for the internet part. If I can get out of the fees for both, then i'll be one ecstatic happy camper! But at minimum, no fee for cancelling internet at least.. Hopefully.
Thank you for the suggestions of taking this to small claims but no thanks. Its funny though.. most of the people who say take this to small claims or have crud to say about Bell.. they seem to "hide" behind anonymous postings. :P got trouble.. file suit/goto court.. email KK@bell. "maybe" if this keeps up much longer.. yeah, but for now no.
EDIT: DKS, and others who have suggested to take it to the direct forums, why? I mean why not just settle it here. I "really" don't want to retread over what I've been trying to get done here when I don't think I'd have to. Bell employees read this forum just as much.. if something needs to be said that requires "personal info" then PMs would suffice. I guess. | |
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organized crime
@cgocable.net
| Re: [Internet] Yet another Bell Hell experience.. said by marshals :I'm not wanting to take this to court. People are soo quick to do things like this. All I want is to get out of the contract and cancel my service without the termination fees at least for the internet part. If I can get out of the fees for both, then i'll be one ecstatic happy camper! But at minimum, no fee for cancelling internet at least.. Hopefully. Thank you for the suggestions of taking this to small claims but no thanks. Its funny though.. most of the people who say take this to small claims or have crud to say about Bell.. they seem to "hide" behind anonymous postings. :P got trouble.. file suit/goto court.. email KK@bell. "maybe" if this keeps up much longer.. yeah, but for now no. Going to court isn't for everyone. When dealing with some people and entities it is a necessity.
Can you think of a more obtuse corporation in Canada than Bell?
Many registered users post the same about Bell and more. Some in here have a history with Bell and remain anon.
Some are employees and some know the lengths Bell will go to stifle dissent. | |
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| | | | marshals
join:2001-11-14
Windsor, ON | Re: [Internet] Yet another Bell Hell experience.. thats why I mentioned if that was needed a PM would do | |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| Re: [Internet] Yet another Bell Hell experience.. One of the reasons for Bell direct forum is to be able to have a log of the problems resolved by the service to show management that it is a viable support tool to permit management to permit funding employees to actually DO it! So, it may not be a specific bene to you, but it is still good that it be used. | |
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dirtyjeffer
Lest We Forget
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| Re: [Internet] Yet another Bell Hell experience.. said by mlerner :The direct forum is just a scape goat to appear that Bell is actually resolving problems. bell doesn't give a shit...fortunately, a handful of their employees do.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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mlerner
Premium
join:2000-11-25
Nepean, ON
·Rogers Hi-Speed
·TekSavvy Solutions..
·Bell Sympatico
| Re: [Internet] Yet another Bell Hell experience.. said by dirtyjeffer :said by mlerner :The direct forum is just a scape goat to appear that Bell is actually resolving problems. bell doesn't give a shit...fortunately, a handful of their employees do. Which doesn't help the other thousands of customers who have no idea there is a direct forum. | |
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dirtyjeffer
Lest We Forget
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| Re: [Internet] Yet another Bell Hell experience.. said by mlerner :Which doesn't help the other thousands of customers who have no idea there is a direct forum. which is why Bell has slid to the bottom of the pile over the last few years...when they stopped caring about their customers and their staff, both of them stopped caring about Bell...Bell thought they were saving money, all they have done is cost them Billions in revenues and are now the "last choice" for Canadians.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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dissapbell
@bell.ca
| said by dirtyjeffer :said by mlerner :The direct forum is just a scape goat to appear that Bell is actually resolving problems. bell doesn't give a shit...fortunately, a handful of their employees do. I agree.
Bell_Dom disappeared and Bell_Sylvain appeared. NO answers to Bell_Dom in direct forum. | |
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| marshals
join:2001-11-14
Windsor, ON
| Re: [Internet] Yet another Bell Hell experience.. Grayfox, Nope, I don't expect to get off free. I've already mentioned that. What I do expect though, is some kind of "compensation" or credit at least for the trouble I've gone through for the past year on the internet side of things. I've already mentioned that. A reduction of cancellation fees at least.
Bleh, why am I saying this.
I'm at a point right now, that I really do need a break from the high $80 something bill. I can barely make ends meet. Alright well I guess this isn't going anywhere with this thread. I thought maybe something good might come outta it. So far nothing. I'll "hide" in the direct forums. Maybe then something might happen? ) | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| Re: [Internet] Yet another Bell Hell experience.. said by marshals :I'm at a point right now, that I really do need a break from the high $80 something bill. I can barely make ends meet. Alright well I guess this isn't going anywhere with this thread. I thought maybe something good might come outta it. So far nothing. I'll "hide" in the direct forums. Maybe then something might happen? ) That's about the only place you can get help on this one. Let us know how it turns out.
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Need-based health care not greed-based health care. | |
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| | | marshals
join:2001-11-14
Windsor, ON
1 edit | Re: [Internet] Yet another Bell Hell experience.. you guys are right though.. I did think about it.. wouldn't get "trolls" and such posting in the direct forum that is.. | |
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not here
@videotron.ca
| You can't send corporate or other lawyers in small claims in Quebec.
Ontario may be different. No clue.
In QC its very much worth your time.
People have sued here and walked away with 700$ in "damages" for bell hounding people for modems they say they never got back.
Up to you to voice your rights when they are stepped on.
Even if the company turns around and offers to settle after they have ignored you, its worth it to continue the battle for your rights and for others.
But yeah, marshals, use the direct forum if it works for you. Why not. | |
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I sued them
@bell.ca
| Re: [Internet] Yet another Bell Hell experience.. said by not here :
You can't send corporate or other lawyers in small claims in Quebec.
Ontario may be different. No clue.
In QC its very much worth your time.
People have sued here and walked away with 700$ in "damages" for bell hounding people for modems they say they never got back.
Up to you to voice your rights when they are stepped on.
Even if the company turns around and offers to settle after they have ignored you, its worth it to continue the battle for your rights and for others.
But yeah, marshals, use the direct forum if it works for you. Why not.
They can send Greenspan into small claims in Ont. but would be foolish to do so.
The advice I got from a lawyer after the fact was that large corps. fear small claims actions as much as bad press.
Its a no win for them.
I wanted to go to trial but they gave me everything I asked for. I would look pretty stupid in front of a JP if I didn't settle.
I read thread after thread in here about peoples problems and how they never get resolved.
One form available on the internet and the cost to file of $75.00 would fix most.
If this was more widespread how fast before Bell treated its customers better? | |
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marshals
join:2001-11-14
Windsor, ON
| Just as an update.. I've officially cancelled my service with bell. Next week July 13th for internet, and july 14th for phone service.. New dry loop dsl gets installed july 14th. This should be interesting. I "hope" nothing goes wrong there.
As for cancelling and the early termination.. TY so much for waiving the fee! I'm still going to pay the Bell Phone early termination.. $150. ouch. But i'll recover that in a few months with the savings I get from the new provider. | |
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its free
@videotron.ca
| Re: [Internet] Yet another Bell Hell experience.. said by marshals : $150. ouch. Bell will use that money to send you a card every month saying how they miss you, and how both you and Bell were meant for each other.
I still get them years later. | |
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| | marshals
join:2001-11-14
Windsor, ON | Re: [Internet] Yet another Bell Hell experience.. ever try writing "Moved" on the envelope and crossing out the address and dropping it off back to the post office? | |
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funny thing is
@videotron.ca | Re: [Internet] Yet another Bell Hell experience.. heh, yup, then then address it to "occupant". | |
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Shada
join:2007-03-09
Stratford, ON
·TekSavvy Solutions..
2 edits |
here is a better analogy
Imagine you're a caterer and you need to send two boxes to Vancouver, overnight.
One box contains cheese and the other, walnuts.
You go to the shipping company, plunk down your "overnight" money and hand over the boxes.
After you've gone, the shipping company looks in the first box and decides that because it's perishable, it goes on the plane to Vancouver.
They look in the second box and decide that the walnuts are not perishable so, they get put on the train to Vancouver.!!
Cheese arrives on time. Walnuts, a week late.
You expect the shipping company to look at the address label on the box, not to open it up and arbitrarily decide how fast your goods will travel.
This is what Bell/Rogers is doing.
{moderated for content} | |
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Typo Mastah
@videotron.ca
| Re: [Internet] Yet another Bell Hell experience.. said by Shada :This is what Bell/Rogers and Cogeco is doing. I took the liberty of correcting your typo  | |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
| Wow, terrible analogy. For one, it has nothing to do with being on a contract.
Second, in this case he had been getting 6 Mbps for almost the entire time he was a customer and a few months ago was upgraded to 7 Mbps (he was 3 Mbps at first which was quickly corrected).
The "issue" here was the fact he wasn't 7 Mbps earlier then that.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. | |
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Spin Mastah
@videotron.ca
| Re: [Internet] Yet another Bell Hell experience.. said by Deadpool :The "issue" here was the fact he wasn't 7 Mbps earlier then that. Umm No.
The issue here was he was being defrauded by fictitious bandwidth charges that Bell wanted him to pay for no reason on top of the other garbage. | |
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| | | marshals
join:2001-11-14
Windsor, ON
| Re: [Internet] Yet another Bell Hell experience.. Spin Mastah, actually.. that might have been my mistake.. either that or Bell some how fixed it mysteriously. Once i called in, the overage seemed to stop. So that "issue" is over with too. There was for some point yes, an issue, I donno how far back it begain or how long.. but once i made the call.. it stopped. So i guess they fixed it. | |
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marshals
join:2001-11-14
Windsor, ON
| I will give credit where credit is due though. The bell techs (the good ones) here at least, have been really helpful and i appreciate their help.
I just find it sad that the higher ups want to take advantage of everyone like they have been for so long until the very few "smart" ones or ones that notice something wonky going on squeak to get something fixed. It shouldn't have to be like this. Bell should do stuff proactively to help "protect" their customers from over charging or what ever. If a person's line cannot support the product they are signed up with. Don't go ahead and sell them the sale just for the commission or money. That is the wrong way to do business. In the short run, it hurts the customer and in the long run ruins the reputation of the company.
As with the trouble with getting things resolved. Definitely things need to be fixed with the call in service. I was hung up on during one of my recent calls to cancel service. That is kind of ridiculous if you ask me. Which is why I came to here and the Direct Support forum. I called today to cancel my phone service too. I was transferred to oh what 3-4 people before i got the right department. Each time I had to say who I was and why I was calling. Its so frustrating to call Bell to get things done. I'm glad that hopefully this is over with. I hope that the switch goes smoothly without a hitch. I really don't wanna keep calling and explaining what is/has been going on to every different person I speak to and then with the possibility of them hanging up for some odd reason.
More communication between the help support staff and what actually is going on with the business and its "packages" etc.. As well as other avenues of support like this forum. I've mentioned it to a few people on the phone and they didn't even know what that was. Perhaps more memos should be released? Its kind of like Bell's left hand doesn't know what its right hand is doing sometimes. Hehe.. | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| Re: [Internet] Yet another Bell Hell experience.. said by marshals : More communication between the help support staff and what actually is going on with the business and its "packages" etc.. As well as other avenues of support like this forum. I've mentioned it to a few people on the phone and they didn't even know what that was. Perhaps more memos should be released? Its kind of like Bell's left hand doesn't know what its right hand is doing sometimes. Hehe.. You have a point here, but it's something that has been historic to both Bell and Rogers. I recall those kind of calls nearly a decade ago. Some things don't change.
I keep getting calls from Bell inviting me to upgrade my service to 7 megs, as apparently "your area has recently received a speed increase". Thanks to Deadpool (and confirmed by Bell local technicians) I KNOW that the fastest profile my line conditions will support is 5056/800 and there is NO scheduled increase in speed, so far as anyone knows. I usually just hang up when the salesperson says they are from Bell.
Same with Rogers. I have basic Rogers cable. I keep getting sales calls inviting me to "upgrade" to a digital converter (which will be "free") or to subscribe to Home Phone (which isn't available in our area, yet though it will be, as Rogers is still upgrading our city to allow for Home Phone). Engineering doesn't talk to sales and vice versa.
If I'm in an argumentative mood I've been able to successfully say to the Bell sales people that they are not telling the truth and thanks, I don't want their "package", which would include a cap (I'm still on HSLD).
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Need-based health care not greed-based health care. | |
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dirtyjeffer
Lest We Forget
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| said by marshals :It shouldn't have to be like this. Bell should do stuff proactively to help "protect" their customers from over charging or what ever. If a person's line cannot support the product they are signed up with. Don't go ahead and sell them the sale just for the commission or money. That is the wrong way to do business. In the short run, it hurts the customer and in the long run ruins the reputation of the company. you are correct...it shouldn't be...it is the downfall of many large companies...it is called short term thinking/planning...it is all about getting the quarterly numbers, with no thought to next year, two years from now or 5 years from now...the CEO (and down) may not be around in 5 years, so they don't care, they care about quarter by quarter, and making each number as good as possible, regardless of what the long term effect is, so they can get their big bonus and be happy...then, years later, you cash out your stocks and land the cushy government job and continue to make really good money and benefits (ie. Michael Sabia)...he was the CEO who helped flush the company down the toilet, but it didn't stop him from making his multimillion paycheck every year, along with some $25 million worth of stock when he left and his full benefits and pension plan...meanwhile, many of the people who actually did the day to day work saw cuts in pay, benefits and even had their jobs eliminated when the company dumped almost half their staff (about 20,000 jobs have been cut at Bell over the last 5 years or so).
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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marshals
join:2001-11-14
Windsor, ON | Something seems a lil odd. When you cancel phone service with Bell.. are they supposed to give you a cancellation number? the guy I spoke to said that my cancellation number was my phone number. does that seem right? | |
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