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Peter Principle

@cgocable.net

reply to sbrook
Re: Bell the last bastion of altruism in Canada

Yes the vitriol does flow for Bell in this forum more than any other I suppose. Why is obvious.
A lot of nudging to direct is in fact counterproductive to other members who may have the same or similar issues.
The phrase of unique and technical is used in this context by Bell employees when most are not.
Small claims has intrinsic value far and above cost and inconvenience.
Many a time I have seen the look on a plaintiffs face when judgement is rendered in their favour and to them it's priceless.
Having dealt with the CRTC, CCTS and many other entities I can say small claims process with its fee structure is perhaps the only level playing field for consumers left.
It is actually a rather simple process even with a trial.
I have done more prep work for a traffic ticket and the JP will allow the consumer much leeway.
As for Bell fanbois. Well they are basically comic relief and don't piss us off as much as confuse us with the way they think.
If I roll my eyes back much more from them I am going to have a seizure.


DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico

said by Peter Principle :

Small claims has intrinsic value far and above cost and inconvenience.
Many a time I have seen the look on a plaintiffs face when judgement is rendered in their favour and to them it's priceless.
Having dealt with the CRTC, CCTS and many other entities I can say small claims process with its fee structure is perhaps the only level playing field for consumers left.
It is actually a rather simple process even with a trial.
I have done more prep work for a traffic ticket and the JP will allow the consumer much leeway.
As for Bell fanbois. Well they are basically comic relief and don't piss us off as much as confuse us with the way they think.
If I roll my eyes back much more from them I am going to have a seizure.
And having been through Small Claims as a defendant (case was dismissed), I can tell you that you will face a very well qualified lawyer who will know far more than you do and have the legal backing to defend their client to the fullest possible extend. Level playing field? Please.
--
Need-based health care not greed-based health care.


DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico

reply to dirtyjeffer
Re: [Internet] Yet another Bell Hell experience..

said by dirtyjeffer See Profile :

out of curiosity, does Bell pay you to provide support here online, or do you simply do it out of the kindness of your heart, and because you care??
I understand that the Bell forum here is officially part of Deadpool's job (among other things that he does). So yes, he's paid to do that work.
--
Need-based health care not greed-based health care.


sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
Not the Bell Forum ... the Bell Direct Forum. This forum (Bell) is not an official anything.


Peter Principle

@cgocable.net

reply to DKS
Re: Bell the last bastion of altruism in Canada

said by DKS See Profile :

And having been through Small Claims as a defendant (case was dismissed), I can tell you that you will face a very well qualified lawyer who will know far more than you do and have the legal backing to defend their client to the fullest possible extend. Level playing field? Please.
You think Bell is going to send experienced lawyers down to small claims with the fee schedule limits. Naive to say the least.
You are aware of the fee schedule. Few lawyers have any experience in small claims in Ontario anyways.
Law students, clerks and paralegals haunt the halls of small claims.
In fact I have been in there some days with none of the above to be seen either. Do you realize how few go to trial?
I would be more afraid of a paralegal as opposing council than a high priced experienced lawyer in small claims any day.
Open the phone book and call a couple hundred and find out.
If you were up against one then someone was motivated by more than money.
The rules of procedure in most jurisdictions require a pre-trial conference where you wait your turn.
Do you know what that would cost Bell alone.
You obviously, with your one case, have no idea the practical implications for a corporation like Bell to operate in this arena.

marshals

join:2001-11-14
Windsor, ON

reply to grayfox
Re: [Internet] Yet another Bell Hell experience..

Grayfox, Nope, I don't expect to get off free. I've already mentioned that. What I do expect though, is some kind of "compensation" or credit at least for the trouble I've gone through for the past year on the internet side of things. I've already mentioned that. A reduction of cancellation fees at least.

Bleh, why am I saying this.

I'm at a point right now, that I really do need a break from the high $80 something bill. I can barely make ends meet. Alright well I guess this isn't going anywhere with this thread. I thought maybe something good might come outta it. So far nothing. I'll "hide" in the direct forums. Maybe then something might happen? )


I sued them

@bell.ca

reply to DKS
Even Bell isn't stupid enough to fight a small claims court case

said by DKS See Profile :

And having been through Small Claims as a defendant (case was dismissed), I can tell you that you will face a very well qualified lawyer who will know far more than you do and have the legal backing to defend their client to the fullest possible extend. Level playing field? Please.
A very well qualified lawyer. I say bring it.

Well that's what I said anyway.

Long story short they charged me a diagnostic and a inside wire repair when the problem was outside.
I hired a private guy who verified this and wrote it up.
I gave up calling Bell asking for my money back.
I sent a registered letter and got ignored.
I filed a claim in small claims court and only then did they acknowledge I existed.
I got the charges reversed, the fees for the private guy and the filing fee plus a credit for my inconvenience.
I got the impression they would rather settle this than hire an experienced lawyer.
I called a bunch of lawyers for fun and they said they don't do small claims.
It would have cost Bell thousands to go to trial and the most the court would
award them in costs if they won was less than four hundred.

You do the math.

Even Bell isn't that stupid.


DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico

reply to Peter Principle
Re: Bell the last bastion of altruism in Canada

said by Peter Principle :

said by DKS See Profile :

And having been through Small Claims as a defendant (case was dismissed), I can tell you that you will face a very well qualified lawyer who will know far more than you do and have the legal backing to defend their client to the fullest possible extend. Level playing field? Please.
You think Bell is going to send experienced lawyers down to small claims with the fee schedule limits. Naive to say the least.
You are aware of the fee schedule. Few lawyers have any experience in small claims in Ontario anyways.
Law students, clerks and paralegals haunt the halls of small claims.
In fact I have been in there some days with none of the above to be seen either. Do you realize how few go to trial?
I would be more afraid of a paralegal as opposing council than a high priced experienced lawyer in small claims any day.
Open the phone book and call a couple hundred and find out.
If you were up against one then someone was motivated by more than money.
The rules of procedure in most jurisdictions require a pre-trial conference where you wait your turn.
Do you know what that would cost Bell alone.
You obviously, with your one case, have no idea the practical implications for a corporation like Bell to operate in this arena.
You might be amazed to what length a company might go in Small Claims. Depends on what is at stake, doesn't it? And yes, I know how few actually go to trial. Better to settle for something than to receive nothing.
--
Need-based health care not greed-based health care.


DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico

reply to marshals
Re: [Internet] Yet another Bell Hell experience..

said by marshals See Profile :

I'm at a point right now, that I really do need a break from the high $80 something bill. I can barely make ends meet. Alright well I guess this isn't going anywhere with this thread. I thought maybe something good might come outta it. So far nothing. I'll "hide" in the direct forums. Maybe then something might happen? )
That's about the only place you can get help on this one. Let us know how it turns out.
--
Need-based health care not greed-based health care.

marshals

join:2001-11-14
Windsor, ON

1 edit
you guys are right though.. I did think about it.. wouldn't get "trolls" and such posting in the direct forum that is..


Peter Principle

@cgocable.net

reply to DKS
Re: Bell the last bastion of altruism in Canada

said by DKS See Profile :

You might be amazed to what length a company might go in Small Claims. Depends on what is at stake, doesn't it? And yes, I know how few actually go to trial. Better to settle for something than to receive nothing.
It's possible about the lengths they will go.
The fact remains that the costs awarded make that impractical.
They can put up the same defence Conrad Black got yet their costs will only be compensated at a few hundred dollars even if they win.
How often will this scenario play out before someone clues in and puts a stop to it?
Every time I make a statement like that I have to remind myself that we are discussing Bell.
During these introspective moments my answer may be
never. Glad I sold all my stock.
Maybe I should short it like someone suggested.


not here

@videotron.ca

reply to DKS
Re: [Internet] Yet another Bell Hell experience..

You can't send corporate or other lawyers in small claims in Quebec.

Ontario may be different. No clue.

In QC its very much worth your time.

People have sued here and walked away with 700$ in "damages" for bell hounding people for modems they say they never got back.

Up to you to voice your rights when they are stepped on.

Even if the company turns around and offers to settle after they have ignored you, its worth it to continue the battle for your rights and for others.

But yeah, marshals, use the direct forum if it works for you. Why not.


I sued them

@bell.ca

said by not here :

You can't send corporate or other lawyers in small claims in Quebec.
Ontario may be different. No clue.
In QC its very much worth your time.
People have sued here and walked away with 700$ in "damages" for bell hounding people for modems they say they never got back.
Up to you to voice your rights when they are stepped on.
Even if the company turns around and offers to settle after they have ignored you, its worth it to continue the battle for your rights and for others.
But yeah, marshals, use the direct forum if it works for you. Why not.
They can send Greenspan into small claims in Ont. but would be foolish to do so.

The advice I got from a lawyer after the fact was that large corps. fear small claims actions as much as bad press.
Its a no win for them.
I wanted to go to trial but they gave me everything I asked for. I would look pretty stupid in front of a JP if I didn't settle.

I read thread after thread in here about peoples problems and how they never get resolved.
One form available on the internet and the cost to file of $75.00 would fix most.
If this was more widespread how fast before Bell treated its customers better?


Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico

reply to DKS
said by DKS See Profile :

said by dirtyjeffer See Profile :

out of curiosity, does Bell pay you to provide support here online, or do you simply do it out of the kindness of your heart, and because you care??
I understand that the Bell forum here is officially part of Deadpool's job (among other things that he does). So yes, he's paid to do that work.
As of about 3 months ago I'm not "paid" to be on the forums. It's in my spare time. Too many people rely on me being in here now for me to simply cut the cord.

That being said, I wasn't really "paid" to be here before either and the only thing that was part of my performance review was the fact I setup the Direct Forum and how successful it has been - but that was in September '07.
--
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.


dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed

said by Deadpool See Profile :

As of about 3 months ago I'm not "paid" to be on the forums. It's in my spare time. Too many people rely on me being in here now for me to simply cut the cord.

That being said, I wasn't really "paid" to be here before either and the only thing that was part of my performance review was the fact I setup the Direct Forum and how successful it has been - but that was in September '07.
thank you for proving my point...if Bell gave a shit, they would pay you for all the help you have provided to their customers...after all, you have (with the help of your colleagues) saved Bell a TON of money by keeping clients happy over the past couple of years...so not only do they NOT have their "Official" support channels NOT offering the high quality support you do, they don't pay you for your hard work in here either...honestly, you could shut down the Bell Direct forum tomorrow, and Bell wouldn't care...that's my point, Deadpool, they don't give a shit...they don't give a shit about their customers or their staff (including you)...sure, they may dangle that carrot in front of you, and shake your hand some day, telling you that you are doing such a great job...and it will be the same hand that gives you your pink slip when they tire of you and find the next sheep who comes along...believe me, i have seen it all too often...you should spend your spare time with friends and family...they will still be there for you when you need them.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.

marshals

join:2001-11-14
Windsor, ON

this also proves a point too dirtyjeffer that shows Deadpool is dedicated to helping others. Helped me in the past and did a great job at it too. I just wish perhaps that it could have been done the first time I tried asking for help when i first signed up. Deadpool is an invaluable? (not sure if that is the word to use) source of help. Definitely appreciate it. As with others too.. There are "good" bell employees.. but Bell in general as a "company" seems to not care about the customers or employees I guess too. If they did.. You'd still be paid for your work here. More of the bottom line than customers.


nor here

@cgocable.net

reply to Deadpool
said by Deadpool See Profile :


As of about 3 months ago I'm not "paid" to be on the forums. It's in my spare time. Too many people rely on me being in here now for me to simply cut the cord.
That being said, I wasn't really "paid" to be here before either and the only thing that was part of my performance review was the fact I setup the Direct Forum and how successful it has been - but that was in September '07.
If what you say is true, and we have no reason to doubt it, your actions are commendable.
However one word comes to mind "atonement".
Remember when Bell is done with you, you won't be treated with the same due diligence you afford their customers in here.
Do what DJ says and spare yourself the abuse.
Now comes the scolding from the videotron guy for being too soft on you.


soft sweeper

@videotron.ca

lol nah. I have no hate towards him or any one person. But I know spin and BS when I see and will call it and lay it on the person.

DJ was no different a couple of years ago. He was a spinner just like DP, even worse maybe

DP is spinning for good work related reviews. That's a shill in my book. Some of the imaginative stuff he's come up with over the years is over-board (like equating your Bell service to a car lease )

But it's job security and money for his family.

I don't dislike him, but if Mirko (5%) Bibbic told him to shit, he would ask what color.

He's not dedicate to the people. He's dedicated to sweeping the truth under the rug and into the direct forum which is work related.

What happened to all those posts he and the other employee's like glen1 here would make titled "Post your line stats". After people caught on what the line stats are and how they are being ripped off, they stopped it fast and won't even suggest posting line stats here in the forum anymore. Let alone show people like they used to.

Too many damned lined problems and people wanted them fixed.

Too soft? Nah. He's human and wants his paycheck for what he does. Or at least point to what he claims he does.

marshals

join:2001-11-14
Windsor, ON

reply to marshals
Just as an update.. I've officially cancelled my service with bell. Next week July 13th for internet, and july 14th for phone service.. New dry loop dsl gets installed july 14th. This should be interesting. I "hope" nothing goes wrong there.

As for cancelling and the early termination.. TY so much for waiving the fee! I'm still going to pay the Bell Phone early termination.. $150. ouch. But i'll recover that in a few months with the savings I get from the new provider.
-
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« [Internet] Ping in games is unstable after bell upgrade.  
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