Topic '[Internet] Yet another Bell Hell experience..' in forum 'Bell Canada' - dslreports.com http://www.dslreports.com/forum/Internet-Yet-another-Bell-Hell-experience-22633406 en Thu, 09 Feb 2012 03:29:33 EDT Thu, 09 Feb 2012 03:29:33 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22700363 http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22700363 Mon, 13 Jul 2009 14:23:58 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22691104 said by marshals:

It shouldn't have to be like this. Bell should do stuff proactively to help "protect" their customers from over charging or what ever. If a person's line cannot support the product they are signed up with. Don't go ahead and sell them the sale just for the commission or money. That is the wrong way to do business. In the short run, it hurts the customer and in the long run ruins the reputation of the company. you are correct...it shouldn't be...it is the downfall of many large companies...it is called short term thinking/planning...it is all about getting the quarterly numbers, with no thought to next year, two years from now or 5 years from now...the CEO (and down) may not be around in 5 years, so they don't care, they care about quarter by quarter, and making each number as good as possible, regardless of what the long term effect is, so they can get their big bonus and be happy...then, years later, you cash out your stocks and land the cushy government job and continue to make really good money and benefits (ie. Michael Sabia)...he was the CEO who helped flush the company down the toilet, but it didn't stop him from making his multimillion paycheck every year, along with some $25 million worth of stock when he left and his full benefits and pension plan...meanwhile, many of the people who actually did the day to day work saw cuts in pay, benefits and even had their jobs eliminated when the company dumped almost half their staff (about 20,000 jobs have been cut at Bell over the last 5 years or so).
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22691104 Sat, 11 Jul 2009 12:44:01 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22690425 said by marshals:

More communication between the help support staff and what actually is going on with the business and its "packages" etc.. As well as other avenues of support like this forum. I've mentioned it to a few people on the phone and they didn't even know what that was. Perhaps more memos should be released? :) Its kind of like Bell's left hand doesn't know what its right hand is doing sometimes. Hehe..
You have a point here, but it's something that has been historic to both Bell and Rogers. I recall those kind of calls nearly a decade ago. Some things don't change.

I keep getting calls from Bell inviting me to upgrade my service to 7 megs, as apparently "your area has recently received a speed increase". Thanks to Deadpool (and confirmed by Bell local technicians) I KNOW that the fastest profile my line conditions will support is 5056/800 and there is NO scheduled increase in speed, so far as anyone knows. I usually just hang up when the salesperson says they are from Bell.

Same with Rogers. I have basic Rogers cable. I keep getting sales calls inviting me to "upgrade" to a digital converter (which will be "free") or to subscribe to Home Phone (which isn't available in our area, yet though it will be, as Rogers is still upgrading our city to allow for Home Phone). Engineering doesn't talk to sales and vice versa.

If I'm in an argumentative mood I've been able to successfully say to the Bell sales people that they are not telling the truth and thanks, I don't want their "package", which would include a cap (I'm still on HSLD).
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22690425 Sat, 11 Jul 2009 08:28:00 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22689892
I just find it sad that the higher ups want to take advantage of everyone like they have been for so long until the very few "smart" ones or ones that notice something wonky going on squeak to get something fixed. It shouldn't have to be like this. Bell should do stuff proactively to help "protect" their customers from over charging or what ever. If a person's line cannot support the product they are signed up with. Don't go ahead and sell them the sale just for the commission or money. That is the wrong way to do business. In the short run, it hurts the customer and in the long run ruins the reputation of the company.

As with the trouble with getting things resolved. Definitely things need to be fixed with the call in service. I was hung up on during one of my recent calls to cancel service. That is kind of ridiculous if you ask me. Which is why I came to here and the Direct Support forum. I called today to cancel my phone service too. I was transferred to oh what 3-4 people before i got the right department. Each time I had to say who I was and why I was calling. Its so frustrating to call Bell to get things done. I'm glad that hopefully this is over with. I hope that the switch goes smoothly without a hitch. I really don't wanna keep calling and explaining what is/has been going on to every different person I speak to and then with the possibility of them hanging up for some odd reason.

More communication between the help support staff and what actually is going on with the business and its "packages" etc.. As well as other avenues of support like this forum. I've mentioned it to a few people on the phone and they didn't even know what that was. Perhaps more memos should be released? :) Its kind of like Bell's left hand doesn't know what its right hand is doing sometimes. Hehe..]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22689892 Sat, 11 Jul 2009 00:50:27 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22689837 http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22689837 Sat, 11 Jul 2009 00:35:01 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22689602 said by Deadpool:

The "issue" here was the fact he wasn't 7 Mbps earlier then that.
Umm No.

The issue here was he was being defrauded by fictitious bandwidth charges that Bell wanted him to pay for no reason on top of the other garbage.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22689602 Fri, 10 Jul 2009 23:25:28 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22689529 http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22689529 Fri, 10 Jul 2009 23:06:37 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22688515 here is a better analogy

Imagine you're a caterer and you need to send two boxes to Vancouver, overnight.

One box contains cheese and the other, walnuts.

You go to the shipping company, plunk down your "overnight" money and hand over the boxes.

After you've gone, the shipping company looks in the first box and decides that because it's perishable, it goes on the plane to Vancouver.

They look in the second box and decide that the walnuts are not perishable so, they get put on the train to Vancouver.!!

Cheese arrives on time. Walnuts, a week late.

You expect the shipping company to look at the address label on the box, not to open it up and arbitrarily decide how fast your goods will travel.

This is what Bell/Rogers is doing.

{moderated for content}]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22688515 Fri, 10 Jul 2009 22:56:53 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22689328
Second, in this case he had been getting 6 Mbps for almost the entire time he was a customer and a few months ago was upgraded to 7 Mbps (he was 3 Mbps at first which was quickly corrected).

The "issue" here was the fact he wasn't 7 Mbps earlier then that.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22689328 Fri, 10 Jul 2009 22:24:24 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22688669 http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22688669 Fri, 10 Jul 2009 19:50:58 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22688559 said by marshals:

$150. ouch.
Bell will use that money to send you a card every month saying how they miss you, and how both you and Bell were meant for each other.

I still get them years later.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22688559 Fri, 10 Jul 2009 19:27:17 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22688568 said by Shada:

This is what Bell/Rogers and Cogeco is doing.
I took the liberty of correcting your typo ;)]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22688568 Fri, 10 Jul 2009 19:26:10 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22688315
As for cancelling and the early termination.. TY so much for waiving the fee! I'm still going to pay the Bell Phone early termination.. $150. ouch. But i'll recover that in a few months with the savings I get from the new provider.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22688315 Fri, 10 Jul 2009 18:35:30 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22649043
DJ was no different a couple of years ago. He was a spinner just like DP, even worse maybe :p

DP is spinning for good work related reviews. That's a shill in my book. Some of the imaginative stuff he's come up with over the years is over-board (like equating your Bell service to a car lease :uhh:)

But it's job security and money for his family.

I don't dislike him, but if Mirko (5%) Bibbic told him to shit, he would ask what color.

He's not dedicate to the people. He's dedicated to sweeping the truth under the rug and into the direct forum which is work related.

What happened to all those posts he and the other employee's like glen1 here would make titled "Post your line stats". After people caught on what the line stats are and how they are being ripped off, they stopped it fast and won't even suggest posting line stats here in the forum anymore. Let alone show people like they used to.

Too many damned lined problems and people wanted them fixed.

Too soft? Nah. He's human and wants his paycheck for what he does. Or at least point to what he claims he does.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22649043 Fri, 03 Jul 2009 10:46:05 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22648015 said by Deadpool:


As of about 3 months ago I'm not "paid" to be on the forums. It's in my spare time. Too many people rely on me being in here now for me to simply cut the cord.
That being said, I wasn't really "paid" to be here before either and the only thing that was part of my performance review was the fact I setup the Direct Forum and how successful it has been - but that was in September '07.
If what you say is true, and we have no reason to doubt it, your actions are commendable.
However one word comes to mind "atonement".
Remember when Bell is done with you, you won't be treated with the same due diligence you afford their customers in here.
Do what DJ says and spare yourself the abuse.
Now comes the scolding from the videotron guy for being too soft on you.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22648015 Thu, 02 Jul 2009 23:56:53 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647993 http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647993 Thu, 02 Jul 2009 23:41:10 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647959 said by Deadpool:

As of about 3 months ago I'm not "paid" to be on the forums. It's in my spare time. Too many people rely on me being in here now for me to simply cut the cord.

That being said, I wasn't really "paid" to be here before either and the only thing that was part of my performance review was the fact I setup the Direct Forum and how successful it has been - but that was in September '07.
thank you for proving my point...if Bell gave a shit, they would pay you for all the help you have provided to their customers...after all, you have (with the help of your colleagues) saved Bell a TON of money by keeping clients happy over the past couple of years...so not only do they NOT have their "Official" support channels NOT offering the high quality support you do, they don't pay you for your hard work in here either...honestly, you could shut down the Bell Direct forum tomorrow, and Bell wouldn't care...that's my point, Deadpool, they don't give a shit...they don't give a shit about their customers or their staff (including you)...sure, they may dangle that carrot in front of you, and shake your hand some day, telling you that you are doing such a great job...and it will be the same hand that gives you your pink slip when they tire of you and find the next sheep who comes along...believe me, i have seen it all too often...you should spend your spare time with friends and family...they will still be there for you when you need them.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647959 Thu, 02 Jul 2009 23:31:29 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647800 said by DKS:

said by dirtyjeffer:

out of curiosity, does Bell pay you to provide support here online, or do you simply do it out of the kindness of your heart, and because you care??
I understand that the Bell forum here is officially part of Deadpool's job (among other things that he does). So yes, he's paid to do that work.
As of about 3 months ago I'm not "paid" to be on the forums. It's in my spare time. Too many people rely on me being in here now for me to simply cut the cord.

That being said, I wasn't really "paid" to be here before either and the only thing that was part of my performance review was the fact I setup the Direct Forum and how successful it has been - but that was in September '07.
--
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647800 Thu, 02 Jul 2009 22:53:38 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647681 said by not here :

You can't send corporate or other lawyers in small claims in Quebec.
Ontario may be different. No clue.
In QC its very much worth your time.
People have sued here and walked away with 700$ in "damages" for bell hounding people for modems they say they never got back.
Up to you to voice your rights when they are stepped on.
Even if the company turns around and offers to settle after they have ignored you, its worth it to continue the battle for your rights and for others.
But yeah, marshals, use the direct forum if it works for you. Why not.
They can send Greenspan into small claims in Ont. but would be foolish to do so.

The advice I got from a lawyer after the fact was that large corps. fear small claims actions as much as bad press.
Its a no win for them.
I wanted to go to trial but they gave me everything I asked for. I would look pretty stupid in front of a JP if I didn't settle.

I read thread after thread in here about peoples problems and how they never get resolved.
One form available on the internet and the cost to file of $75.00 would fix most.
If this was more widespread how fast before Bell treated its customers better? ]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647681 Thu, 02 Jul 2009 22:35:32 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647645
Ontario may be different. No clue.

In QC its very much worth your time.

People have sued here and walked away with 700$ in "damages" for bell hounding people for modems they say they never got back.

Up to you to voice your rights when they are stepped on.

Even if the company turns around and offers to settle after they have ignored you, its worth it to continue the battle for your rights and for others.

But yeah, marshals, use the direct forum if it works for you. Why not.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647645 Thu, 02 Jul 2009 22:16:24 EDT Re: Bell the last bastion of altruism in Canada http://www.dslreports.com/forum/Re-Bell-the-last-bastion-of-altruism-in-Canada-22647565 said by DKS:

You might be amazed to what length a company might go in Small Claims. Depends on what is at stake, doesn't it? And yes, I know how few actually go to trial. Better to settle for something than to receive nothing.
It's possible about the lengths they will go.
The fact remains that the costs awarded make that impractical.
They can put up the same defence Conrad Black got yet their costs will only be compensated at a few hundred dollars even if they win.
How often will this scenario play out before someone clues in and puts a stop to it?
Every time I make a statement like that I have to remind myself that we are discussing Bell.
During these introspective moments my answer may be
never. Glad I sold all my stock.
Maybe I should short it like someone suggested. ]]> http://www.dslreports.com/forum/Re-Bell-the-last-bastion-of-altruism-in-Canada-22647565 Thu, 02 Jul 2009 21:53:41 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647555 http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647555 Thu, 02 Jul 2009 21:50:13 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647518 said by marshals:

I'm at a point right now, that I really do need a break from the high $80 something bill. I can barely make ends meet. Alright well I guess this isn't going anywhere with this thread. I thought maybe something good might come outta it. So far nothing. I'll "hide" in the direct forums. Maybe then something might happen? :))
That's about the only place you can get help on this one. Let us know how it turns out.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647518 Thu, 02 Jul 2009 21:44:05 EDT Re: Bell the last bastion of altruism in Canada http://www.dslreports.com/forum/Re-Bell-the-last-bastion-of-altruism-in-Canada-22647509 said by Peter Principle :

said by DKS:

And having been through Small Claims as a defendant (case was dismissed), I can tell you that you will face a very well qualified lawyer who will know far more than you do and have the legal backing to defend their client to the fullest possible extend. Level playing field? Please. :uhh:
You think Bell is going to send experienced lawyers down to small claims with the fee schedule limits. Naive to say the least.
You are aware of the fee schedule. Few lawyers have any experience in small claims in Ontario anyways.
Law students, clerks and paralegals haunt the halls of small claims.
In fact I have been in there some days with none of the above to be seen either. Do you realize how few go to trial?
I would be more afraid of a paralegal as opposing council than a high priced experienced lawyer in small claims any day.
Open the phone book and call a couple hundred and find out.
If you were up against one then someone was motivated by more than money.
The rules of procedure in most jurisdictions require a pre-trial conference where you wait your turn.
Do you know what that would cost Bell alone.
You obviously, with your one case, have no idea the practical implications for a corporation like Bell to operate in this arena.
You might be amazed to what length a company might go in Small Claims. Depends on what is at stake, doesn't it? And yes, I know how few actually go to trial. Better to settle for something than to receive nothing.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/Re-Bell-the-last-bastion-of-altruism-in-Canada-22647509 Thu, 02 Jul 2009 21:42:03 EDT Even Bell isn't stupid enough to fight a small claims court case http://www.dslreports.com/forum/Even-Bell-isnt-stupid-enough-to-fight-a-small-claims-court-case-22647180 said by DKS:

And having been through Small Claims as a defendant (case was dismissed), I can tell you that you will face a very well qualified lawyer who will know far more than you do and have the legal backing to defend their client to the fullest possible extend. Level playing field? Please. :uhh:
A very well qualified lawyer. I say bring it.

Well that's what I said anyway.

Long story short they charged me a diagnostic and a inside wire repair when the problem was outside.
I hired a private guy who verified this and wrote it up.
I gave up calling Bell asking for my money back.
I sent a registered letter and got ignored.
I filed a claim in small claims court and only then did they acknowledge I existed.
I got the charges reversed, the fees for the private guy and the filing fee plus a credit for my inconvenience.
I got the impression they would rather settle this than hire an experienced lawyer.
I called a bunch of lawyers for fun and they said they don't do small claims.
It would have cost Bell thousands to go to trial and the most the court would
award them in costs if they won was less than four hundred.

You do the math.

Even Bell isn't that stupid. ]]> http://www.dslreports.com/forum/Even-Bell-isnt-stupid-enough-to-fight-a-small-claims-court-case-22647180 Thu, 02 Jul 2009 20:31:01 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647074
Bleh, why am I saying this.

I'm at a point right now, that I really do need a break from the high $80 something bill. I can barely make ends meet. Alright well I guess this isn't going anywhere with this thread. I thought maybe something good might come outta it. So far nothing. I'll "hide" in the direct forums. Maybe then something might happen? :))]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22647074 Thu, 02 Jul 2009 20:04:58 EDT Re: Bell the last bastion of altruism in Canada http://www.dslreports.com/forum/Re-Bell-the-last-bastion-of-altruism-in-Canada-22646977 said by DKS:

And having been through Small Claims as a defendant (case was dismissed), I can tell you that you will face a very well qualified lawyer who will know far more than you do and have the legal backing to defend their client to the fullest possible extend. Level playing field? Please. :uhh:
You think Bell is going to send experienced lawyers down to small claims with the fee schedule limits. Naive to say the least.
You are aware of the fee schedule. Few lawyers have any experience in small claims in Ontario anyways.
Law students, clerks and paralegals haunt the halls of small claims.
In fact I have been in there some days with none of the above to be seen either. Do you realize how few go to trial?
I would be more afraid of a paralegal as opposing council than a high priced experienced lawyer in small claims any day.
Open the phone book and call a couple hundred and find out.
If you were up against one then someone was motivated by more than money.
The rules of procedure in most jurisdictions require a pre-trial conference where you wait your turn.
Do you know what that would cost Bell alone.
You obviously, with your one case, have no idea the practical implications for a corporation like Bell to operate in this arena. ]]> http://www.dslreports.com/forum/Re-Bell-the-last-bastion-of-altruism-in-Canada-22646977 Thu, 02 Jul 2009 19:45:26 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22646876 http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22646876 Thu, 02 Jul 2009 19:19:04 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22646702 said by dirtyjeffer:

out of curiosity, does Bell pay you to provide support here online, or do you simply do it out of the kindness of your heart, and because you care??
I understand that the Bell forum here is officially part of Deadpool's job (among other things that he does). So yes, he's paid to do that work.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22646702 Thu, 02 Jul 2009 18:38:47 EDT Re: Bell the last bastion of altruism in Canada http://www.dslreports.com/forum/Re-Bell-the-last-bastion-of-altruism-in-Canada-22646700 said by Peter Principle :

Small claims has intrinsic value far and above cost and inconvenience.
Many a time I have seen the look on a plaintiffs face when judgement is rendered in their favour and to them it's priceless.
Having dealt with the CRTC, CCTS and many other entities I can say small claims process with its fee structure is perhaps the only level playing field for consumers left.
It is actually a rather simple process even with a trial.
I have done more prep work for a traffic ticket and the JP will allow the consumer much leeway.
As for Bell fanbois. Well they are basically comic relief and don't piss us off as much as confuse us with the way they think.
If I roll my eyes back much more from them I am going to have a seizure.
And having been through Small Claims as a defendant (case was dismissed), I can tell you that you will face a very well qualified lawyer who will know far more than you do and have the legal backing to defend their client to the fullest possible extend. Level playing field? Please. :uhh:
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/Re-Bell-the-last-bastion-of-altruism-in-Canada-22646700 Thu, 02 Jul 2009 18:36:47 EDT Re: Bell the last bastion of altruism in Canada http://www.dslreports.com/forum/Re-Bell-the-last-bastion-of-altruism-in-Canada-22646481 A lot of nudging to direct is in fact counterproductive to other members who may have the same or similar issues.
The phrase of unique and technical is used in this context by Bell employees when most are not.
Small claims has intrinsic value far and above cost and inconvenience.
Many a time I have seen the look on a plaintiffs face when judgement is rendered in their favour and to them it's priceless.
Having dealt with the CRTC, CCTS and many other entities I can say small claims process with its fee structure is perhaps the only level playing field for consumers left.
It is actually a rather simple process even with a trial.
I have done more prep work for a traffic ticket and the JP will allow the consumer much leeway.
As for Bell fanbois. Well they are basically comic relief and don't piss us off as much as confuse us with the way they think.
If I roll my eyes back much more from them I am going to have a seizure. ]]> http://www.dslreports.com/forum/Re-Bell-the-last-bastion-of-altruism-in-Canada-22646481 Thu, 02 Jul 2009 17:53:27 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22646409 said by Deadpool:

Agreed that a perfect world would see the same level and quality of support at all levels. The reality is that it's not but at least there are options. All we can do is work with what we have while we wait for something better.
there is no need for a "perfect world" example...there is no reason why Bell themselves can not offer the same level of service you yourself (and your colleagues here) offer to fix billing mistakes, credit accounts, correct profiles, etc...anything you can do, can be done by others in Bell...giving the majority of their customers the runaround, only for a select few to somehow find you in here out of desperation and at the last straw...it would take nothing to have the company provide the same level of service that YOU personally do...the truth is, they don't do that...they don't offer the same level of service you do...they don't provide staff with the same level of knowledge/expertise as you have...the reason??...they don't care...all they care about is adding new customers...they are so short sighted and ignorant, they don't realize they have pissed away so many customers over the last several years...most of the staff with good skills, experience, knowledge and years of service have been pushed out and/or packaged...they are dumping jobs here, and outsourcing to India...Bell started going downhill about 4 years ago.

out of curiosity, does Bell pay you to provide support here online, or do you simply do it out of the kindness of your heart, and because you care??
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22646409 Thu, 02 Jul 2009 17:34:49 EDT Re: Bell the last bastion of altruism in Canada http://www.dslreports.com/forum/Re-Bell-the-last-bastion-of-altruism-in-Canada-22646328
Sure there's a business case for the Direct forum. There's a business case to be made for anything that a company does, good and bad. Don't tell me that TSI provide good support for altruistic reasons either. They do it because it makes good business sense for them. So to throw up that as an argument doesn't really mean anything.

You assume that problems are simply swept under the rug with the direct forum. That's grossly unfair. After all, you could say the same thing about all the complaints that are made to 310surf or 310bell just because they're not all published and in the open for all to see.

Solving problems doesn't sweep them under the rug. The people who have problems resolved aren't being fed gag orders, or being forced to say good things only about the service they've had.

It certainly has become the MO to bash bell about everything imaginable and for lots of people to pile on with the same list of attacks every time someone posts a complaint. Sure a lot of the comments ARE valid, but the constant repetition isn't necessary. You get pissed off quick enough with Bell fanboi comments that come to defend Bell everytime they try. What's good for the goose is also good for the gander.

Comments directing people to small claims don't do many people much good because often the cost and inconvenience far outweighs the benefits they'd get. Far better to first use the tools available to them, but there's no need to keep piling on every time a new thread starts.]]> http://www.dslreports.com/forum/Re-Bell-the-last-bastion-of-altruism-in-Canada-22646328 Thu, 02 Jul 2009 17:20:32 EDT Re: Bell the last bastion of altruism in Canada http://www.dslreports.com/forum/Re-Bell-the-last-bastion-of-altruism-in-Canada-22646246 said by Deadpool:

If Bell didn't give a shit, there would be no official presence on this site and no one would get help.
I'd say it's the opposite of "doesn't give a shit". 99% of the problems posted in the Direct Forum are not only fixed but done so quickly as well and that customer is happy - even the one's asking for help to cancel!I'm sure there is a business case for this and it is cost justified and you know it.

Don't tell us Bell is being altruistic.

If some of this stuff wasn't swept under the rug it would come back to bite you in regulatory complaints, cancellations and lawsuits.

The mantra to bash Bell for the sake of bashing Bell get's tiresome when it's not actually warranted.
When it's warranted is somewhat subjective.

The fact that it is warranted is absolutely, unequivocally irrefutable.

I'm sorry it's tiring but it comes with the territory when you work for a corporation like this.

And trust me, the bitching and unresolved issues would reach an all time high if we were to shut down the Direct Forum.
See statement above.

I would be more than happy to start a direct forum to help people with the small claims court process in Ontario.

Agreed that a perfect world would see the same level and quality of support at all levels. The reality is that it's not but at least there are options. All we can do is work with what we have while we wait for something better.
That's a cop-out and you know it. Many other large corporations have realized this.

Don't you realize you are an enabler and Bell needs an intervention and don't tell us Cope is it. It starts at the board. ]]> http://www.dslreports.com/forum/Re-Bell-the-last-bastion-of-altruism-in-Canada-22646246 Thu, 02 Jul 2009 17:06:41 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22646196
Also deadpool and the rest of the direct forum team do a really good job here, Deadpool himself has helped me solve many bell users as well as family members internet issues.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22646196 Thu, 02 Jul 2009 16:53:56 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22646148 http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22646148 Thu, 02 Jul 2009 16:42:14 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22646070 said by dissapbell :

said by dirtyjeffer:

said by mlerner:

The direct forum is just a scape goat to appear that Bell is actually resolving problems.
bell doesn't give a shit...fortunately, a handful of their employees do.
I agree.
Bell_Dom disappeared and Bell_Sylvain appeared. NO answers to Bell_Dom in direct forum.
Dom was a temp replacement while Sylvain was on vacation.

If Bell didn't give a shit, there would be no official presence on this site and no one would get help.

I'd say it's the opposite of "doesn't give a shit". 99% of the problems posted in the Direct Forum are not only fixed but done so quickly as well and that customer is happy - even the one's asking for help to cancel!

Unless you've actually used the service, don't knock it. It actually works very well.

The mantra to bash Bell for the sake of bashing Bell get's tiresome when it's not actually warranted.

And trust me, the bitching and unresolved issues would reach an all time high if we were to shut down the Direct Forum.

Agreed that a perfect world would see the same level and quality of support at all levels. The reality is that it's not but at least there are options. All we can do is work with what we have while we wait for something better.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22646070 Thu, 02 Jul 2009 16:29:30 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645828 said by mlerner:

said by sbrook:

One of the reasons for Bell direct forum is to be able to have a log of the problems resolved by the service to show management that it is a viable support tool to permit management to permit funding employees to actually DO it! So, it may not be a specific bene to you, but it is still good that it be used.
sbrook, that would be nice but do you see any improvements at all? Nope. It still takes several calls to get anywhere and that's if you're lucky. The direct forum is just a scape goat to appear that Bell is actually resolving problems.
I disagree. My own experience is a testimony to their effectiveness. After my false 911 problems last year, the local Bell technician would not certify the line beyond 3 meg. A note in the direct forum got me back to my full 5 meg profile in a few minutes.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645828 Thu, 02 Jul 2009 15:43:15 EDT Seriously? http://www.dslreports.com/forum/Seriously-22645778 said by Deadpool:

I was referring specifically to the phone contract, not Internet.

Edit:
In regards to the Internet piece though, the only thing that could potentially go against you is the fact you waited an entire year before deciding the service wasn't satisfactory and cancel. Kind of a long time to give any company the benefit of the doubt, don't you think? ROFL. That comment is just dripping with irony. The way Bell responds to problems these days, a year may be just enough time to get a problem escalated from level 1 to level 2. Heck, I've been kept on hold with Bell tech support for up to 3 months at a stretch (they then hung up :^).

Moral of story, per Deadpool (a Bell manager): At the first sign of trouble with Bell, get out and run for the hills! Patience is a liability (not a virtue) and may be used against you at a later date.

Bring back the old Bell. It was a stand-up outfit that people respected.]]> http://www.dslreports.com/forum/Seriously-22645778 Thu, 02 Jul 2009 15:33:27 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645742 said by mlerner:

Which doesn't help the other thousands of customers who have no idea there is a direct forum.
which is why Bell has slid to the bottom of the pile over the last few years...when they stopped caring about their customers and their staff, both of them stopped caring about Bell...Bell thought they were saving money, all they have done is cost them Billions in revenues and are now the "last choice" for Canadians.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645742 Thu, 02 Jul 2009 15:21:35 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645609 said by dirtyjeffer:

said by mlerner:

The direct forum is just a scape goat to appear that Bell is actually resolving problems.
bell doesn't give a shit...fortunately, a handful of their employees do.
I agree.
Bell_Dom disappeared and Bell_Sylvain appeared. NO answers to Bell_Dom in direct forum.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645609 Thu, 02 Jul 2009 15:00:32 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645606 said by dirtyjeffer:

said by mlerner:

The direct forum is just a scape goat to appear that Bell is actually resolving problems.
bell doesn't give a shit...fortunately, a handful of their employees do.
Which doesn't help the other thousands of customers who have no idea there is a direct forum.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645606 Thu, 02 Jul 2009 14:54:46 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645581 said by mlerner:

The direct forum is just a scape goat to appear that Bell is actually resolving problems.
bell doesn't give a shit...fortunately, a handful of their employees do.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645581 Thu, 02 Jul 2009 14:49:46 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645512 said by sbrook:

One of the reasons for Bell direct forum is to be able to have a log of the problems resolved by the service to show management that it is a viable support tool to permit management to permit funding employees to actually DO it! So, it may not be a specific bene to you, but it is still good that it be used.
sbrook, that would be nice but do you see any improvements at all? Nope. It still takes several calls to get anywhere and that's if you're lucky. The direct forum is just a scape goat to appear that Bell is actually resolving problems.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645512 Thu, 02 Jul 2009 14:33:11 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645426 http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645426 Thu, 02 Jul 2009 14:18:14 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645195 http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22645195 Thu, 02 Jul 2009 13:33:16 EDT Re: [Internet] Yet another Bell Hell experience.. http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22644613 said by marshals:

EDIT: DKS, and others who have suggested to take it to the direct forums, why? I mean why not just settle it here. I "really" don't want to retread over what I've been trying to get done here when I don't think I'd have to. Bell employees read this forum just as much.. if something needs to be said that requires "personal info" then PMs would suffice. :) I guess.
Why? Because you may be required to provide confidential information about your account. I'm sure you would not want that made public.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/Re-Internet-Yet-another-Bell-Hell-experience-22644613 Thu, 02 Jul 2009 11:43:56 EDT