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Forums » US Cable Support » OptimumOnline » [OOL] How to clear Modem Event Log
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Ultra users please read regarding d/l speeds. »
« [Optimum Voice] Phone and Internet drop often....tv is fine  
AuthorAll Replies

TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
Yonkers, NY

reply to Lrscpa
Re: [OOL] How to clear Modem Event Log

I doubt resetting the log will help. You need to use Docsdiag to check the log.

See

»Re: Slow OOL Speeds

or

»Re: Surfboard or Scientific Atlanta?
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.


RARPSL

join:1999-12-08
Suffern, NY

said by TheWiseGuy See Profile :

I doubt resetting the log will help. You need to use Docsdiag to check the log.

See

»Re: Slow OOL Speeds

or

»Re: Surfboard or Scientific Atlanta?
Neither will help since the problem is that CV floods the modem with another "DIST: Management Message with unidentified Version->4 - Discard message" message every two seconds. Since the buffer is 100 entries, this means that after 200 seconds there is no message in the buffer except for these error messages (which the display code is told to not display). Docsdiag will only display the last 100 messages received which due to the flooding will be 100 copies of the error message.

TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
Yonkers, NY

I have none of those in my Docsdiag log. I ran Docsdiag just before I posted to see if I had entries and I did (none were DIST: Management Message with unidentified Version->4 - Discard message). So while it is possible he is receiving those and that they have cleared all other entries in his log, it is also possible they have not.
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.


kickass69

join:2002-06-03
Lake Hopatcong, NJ
I remember only getting those messages during my short time with Boost, once I switched back to the 603000000 Hz frequency they stopped.

TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
Yonkers, NY
If it is a DOCSIS 3.0 message for the Ultra tier, that might make sense.


RARPSL

join:1999-12-08
Suffern, NY

reply to TheWiseGuy
said by TheWiseGuy See Profile :

I have none of those in my Docsdiag log. I ran Docsdiag just before I posted to see if I had entries and I did (none were DIST: Management Message with unidentified Version->4 - Discard message). So while it is possible he is receiving those and that they have cleared all other entries in his log, it is also possible they have not.
What modem do you have and are you Standard or Boost? I think it only occurs with Boost Users. If you do not have a SBV5120 that might be the other reason. I acknowledge my error in that I did not make the need to be a Boost User for my comment to apply since it is apparently keyed to the Ultra use of the Boost Frequency.

TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
Yonkers, NY

I have the SBV 5222 so I guess that could have an effect on whether they are in the logs. It does seem to be a DOCSIS 3.0 message and that probably means it only effects the Boost channels. No error on your part, you brought up a valid point that the logs might not help if they were being overwritten.
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.


StreetSpirit
Premium
join:2002-08-13
Roslyn, NY
·Optimum Online
·Verizon Online DSL

FWIW, On Boost in both my locations (LI, BK) I am seeing the repeating Management Message. For example,

-
Forums » US Cable Support » OptimumOnlineUltra users please read regarding d/l speeds. »
« [Optimum Voice] Phone and Internet drop often....tv is fine  


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