physix
join:2009-06-30
| [AZ] Goodyear neighborhood slowdown So for the past several months my neighborhood has been subject to the nightly slowdown some of the other AZ users have reported. By slowdown I mean anytime after say 5pm the maximum reported down will not exceed 6Mb/s and most nights will average 1Mb/s. And it gets worse as the evening progresses. (up stays above 3Mb/s 24/7) This it not an isolated incident as several neighbors have indicated the same thing.
I called Cox, they sent a tech. (at a risk of taking the $ hit) Super-Tech-Josh quickly realized that the problem was not within my house. (RG6 straight run, no splitters, no TV's, cat6 to PC, etc etc) He hooked up his own cable modem at the node in my front yard and was not able to breech 5-6Mb/s to his laptop. (after provisioning his MAC on my premier account)
He said the problem was out of his hands and he would call for further assistance. 1+ months have passed, no change.
Did I get the run-around? Would upgrading to Docsis3 (premierPlus) help to gain and edge over my neighbors?
Any help would be greatly appreciated... (calling all cox techs, my MAC is ready for a PM)
Surfboard 5100
Software Version: SB5100-2.3.2.5-SCM01-NOSH
Hardware Version: 1
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4
Frequency 579000000 Hz Locked
Signal to Noise Ratio 39 dB
Power Level -3 dBmV
Upstream Value
Channel ID 2
Frequency 37808000 Hz Ranged
Power Level 37 dBmV | |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| Re: [AZ] Goodyear neighborhood slowdown said by physix  :Would upgrading to Docsis3 (premierPlus) help to gain and edge over my neighbors? Not really. you're not even getting preferred speeds. upgrading will do nothing but cost you more money.
Are speeds good at 3am?
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee | |
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 | physix
join:2009-06-30
| Re: [AZ] Goodyear neighborhood slowdown I will post some speedtests at various times. (I can't guarantee 3am though 
For starters today, the sun is shining its a new day and my speeds will never be better, 4.5 and 3.2 whoohoo!
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| | madden2k5
join:2009-04-09
Portsmouth, VA
 ·Cox HSI
1 edit | Re: [AZ] Goodyear neighborhood slowdown Well here is the thing, most likely your suffering from overloaded node, but could be other issues also. The thing is cox aint gunna fix whats not broken to them. So they will keep putting more and more people on the same node in your area. Then after awhile with everyone using a decent amount of bandwidth.. it causes the slowdowns during peak hours.
So the solution to this problem is them doing a node split.. But they will take there time making sure its not other problems first, because these node splits do cost some money, and they aint just gunna spend money in a area thats really not needed to them.
So what you can do for us, if possible start doing speedtest late at night, and see if your getting anything close to your advertised speeds. If so more then likely its the node being overloaded during the day(which is peak time). Anyways if you haven't already PMed one of the AZ Techs on these forums, then do so.. and see what they can find out first. | |
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| | | physix
join:2009-06-30 | Re: [AZ] Goodyear neighborhood slowdown thanks for the advise. I'll keep testing.
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| | | | physix
join:2009-06-30 | Re: [AZ] Goodyear neighborhood slowdown Its especially painfull because this is my work connection:
(To SD even!)
maybe I could setup a local microwave point to point to become my own ISP. sigh... | |
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| | | | | physix
join:2009-06-30 | Re: [AZ] Goodyear neighborhood slowdownI just asked a neighbor for a test. This guy lives 6 houses away:
Maybe cox will want to send a tech to his house too and charge him. | |
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| | | | | | madden2k5
join:2009-04-09
Portsmouth, VA | Re: [AZ] Goodyear neighborhood slowdown Well if you have cox's $3 a month insurance plan, you wont get any tech visit charges. | |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| said by physix :I just asked a neighbor for a test. This guy lives 6 houses away: Maybe cox will want to send a tech to his house too and charge him. WARNING! before you go willy nilly sending info to someone with an "official sounding" screen name, make sure they're on the authorised list!
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee | |
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| | | | | | | jsmiddleton4
join:2003-11-13
Glendale, AZ
| Re: [AZ] Goodyear neighborhood slowdown The official guys log ons are in the sticky post about the Cox folks here that are for real.
The Cox guys here are as helpful as they can be. A real asset to Cox and we Cox users. But they can't make the local Cox folks do anything other than what the local Cox dudes want to do. | |
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| | | | | | | physix
join:2009-06-30
| Looks like I got social hacked! I did send my information to CoxAZTech1 and he is not on the list.
So shouldn't the mods do something about this wrongful solicitation of information? Perhaps ban the screennames that are engineered to look like admins? I'm pretty sure support@hotmail.com was never available to the public.
What would a MAC provide anyway? Owell, If cox can't fix it maybe a cox imposter can help... We'll see after the 6th. (changes are planned on the 6th I hear) | |
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CoxTech1
VIP
join:2002-04-25
Chesapeake, VA | Re: [AZ] Goodyear neighborhood slowdown FYI, that handle is actually authorized. Thanks for pointing out that it's not on the list. I'll look into getting that corrected. | |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| said by physix :Looks like I got social hacked! I did send my information to CoxAZTech1 and he is not on the list. Yeah but he has the VIP tag. if they're not on the list and have no VIP tag, i wouldn't send them personal info / mac addresses.
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee | |
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CoxTOC1
join:2007-05-15
Newport News, VA | Re: [AZ] Goodyear neighborhood slowdown As noted earlier in this thread it's actually authorized but is missing from the list. | |
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CoxAZTech1
join:2009-06-04
Phoenix, AZ | Hello physix,
I apologize about these service issues and would be happy to look into a resolution for your internet problems. Please PM me your MAC address thank you so much have a great day!
CoxAZTech1 | |
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jsmiddleton4
join:2003-11-13
Glendale, AZ
| phy....
Same problem with same symptoms for several of us on my street here in Glendale. Based on checking AZ posts others having same issue.
It seems, not sure of course, something changed after we had the state wide outage.
One of the Cox folks is looking into it for me but I have not heard back.
Given the close similarity of our symptoms, yours, mine, check some of the other posts for the others, something about Cox's infrastructure is amiss again. | |
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| Goofball
join:2000-12-18
Avondale, AZ
| Re: [AZ] Goodyear neighborhood slowdown Seeing the same kinds of issues here in Avondale on my home cable internet connection as well.
I'd have to agree with jsmiddleton4, something is not right in the Cox network somewhere either valley or statewide. Getting Cox to find the problem and fix it is a whole other ball of wax...
I'll have to start doing some additional testing on the Cox Business cable Internet service I have access to at a couple of my work locations and see if the problem is the same there. | |
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needforspeed59
Cruise Ship Just Passing Through
join:2001-05-02
Glendale, AZ
| It must be only in certain areas as I am having no issues here in the Arrowhead Ranch area of Glendale. 
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Great success! High five! | |
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jsmiddleton4
join:2003-11-13
Glendale, AZ
1 edit | In the morning my speeds are fine. By late afternoon speeds are 1/3 of normal and lots of failure to connect, like dns lookup problems.
The similarity across the board for different folks makes me wonder what is going on. My problems started right after the state wide outage.
My Speed Results
Download 2,503,080 bps
Upload 1,942,576 bps | |
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jsmiddleton4
join:2003-11-13
Glendale, AZ | 
Just checked it again.
about 1/3 of what I get in the morning. | |
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Goofball
join:2000-12-18
Avondale, AZ
| Just ran this at 1:13AM (7/3):
When I ran it yesterday (7/2) at 10:55AM it was like this:
The first is horrible, especially considering that it is 1AM! The second one is not bad, but not even close to what I was getting a couple of months ago. I rarely ever make it into 20mb/s speedboost territory any more and then only for an extremely short period.
Results shown here pretty well match what I get on this site and at »test.lvcm.com/ | |
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jsmiddleton4
join:2003-11-13
Glendale, AZ
| Early this morning. Usually early a.m. its 17-18.......
MySpeed Results
Download 15,844,648 bps
Upload 3,524,104 bps
I would like to see the folks in Goodyear, Surprise, etc., do an early morning test, then a late afternoon to evening test.
Heat related? Equipment failing somewhere in the chain that is Cox HSI due to heat? | |
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jsmiddleton4
join:2003-11-13
Glendale, AZ
| This is from another thread.
"It's like most of the the west coast does not exsist. This happened a few nights ago and Open DNS is not responding due to cox either."
I am not technologically savy enough to know what "it" is, but something is going on and Cox is not providing the service levels we are paying for. I hope they are getting on "it". I have been communicating with one of the most excellent Cox guys here who has let local folks know what we are experiencing. But as of yet no clarification or communication back regarding details. | |
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jsmiddleton4
join:2003-11-13
Glendale, AZ
| I heard back. Local Cox wants to do a truck roll to capture the problem and check my home.
Sorry but that has not fixed it for the other folks that have noticed the problem and Cox does not need to do a truck roll to capture the data off any of their taps.
This is the Cox dance I detest. Proving to Cox its not my home and it is their infrastructure is time consuming and extremely frustrating. I wish there was an choice for service...... | |
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jsmiddleton4
join:2003-11-13
Glendale, AZ
| It would be great if folks could post their morning and evening speeds. The more information we can provide the Cox folks who help here the better chance we have of getting local Cox folks to get it in gear and do the bigger task of tracking this thing down in their infrastructure instead of endless truck rolls or "Its your router..." | |
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CulDeSac
join:2007-12-01
Chandler, AZ | Great here in Chandler:
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| jsmiddleton4
join:2003-11-13
Glendale, AZ | Re: [AZ] Goodyear neighborhood slowdown Gee thanks. Rub it in. | |
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| schism
join:2009-04-03
Chandler, AZ
| I live in chandler and the service so far is unimpressive. I have the same issues people describe in other cities. Slow downs in bandwidth during the afternoon. I also experience connection loses and "lag spikes". Causes a lot of problems when I try to game online and lose connection to the servers randomly every 5 minutes. | |
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jsmiddleton4
join:2003-11-13
Glendale, AZ
| I have two choices. Live with it. Truck roll. This time though I am going to end the dance when I say the music stops. I've had it with Cox's attitude in this area that forces customers to prove to Cox they have a problem and if we can prove it, even though it clearly exist, then Cox will do something. So this time we do the dance but it isn't going to end until I finish it my way. | |
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jsmiddleton4
join:2003-11-13
Glendale, AZ
1 edit | Found out neighbor across the street having same symptoms of significant slow down starting about 4.
Right now its:
My Speed Results
Download 4,816,272 bps
Upload 2,636,392 bps | |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| Re: [AZ] Goodyear neighborhood slowdown said by jsmiddleton4 :Found out neighbor across the street having same symptoms of significant slow down starting about 4. Right now its: My Speed Results Download 4,816,272 bps Upload 2,636,392 bps Classic symptom of oversubscription on the node.
as more people use the service, the less bandwidth is available
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee | |
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| | jsmiddleton4
join:2003-11-13
Glendale, AZ
| Re: [AZ] Goodyear neighborhood slowdown Cox said no utilization issues. Cox said node is not overly saturated.
It feels like hardware at some point in Cox's infrastructure. Very much feels like heat related failure.
This happened before. Feels the same as then. Cox doesn't care. I have to do the dance. Truck roll tomorrow. Dance step 1...... | |
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Goofball
join:2000-12-18
Avondale, AZ
| This evening at 8:50PM:
This afternoon at 1:06PM:
»test.lvcm.com right afterward pretty much mirrors these tests.
Cox Business services at my office in Phoenix near Metrocenter on the other hand is getting 100% of the contracted speed. (12M/1.5M) | |
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physix
join:2009-06-30
| Well, it is after the 6th. Apparently the QAM adjustment didn't accomplish much... sigh. Maybe I should just downgrade to Preferred. Same speed and less money.
No change at my neighbors house either. | |
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jsmiddleton4
join:2003-11-13
Glendale, AZ
1 edit | Hardware issue here. Tech be back Sat. to remove/replace/repair. He is also going to change out some of the splitters in my attic to be sure as my attic gets mighty hot here in Arizona. But there is some Cox hardware needing to be replaced.
My Speed Results
Download 3,943,912 bps
Upload 3,119,184 bps
Cox wants to act as if they aren't having heat related issues. I understand their position. The cost to track them down and repair them is probably high enough to make even Obama choke. However it is none-the-less true and Cox needs to do something about it pro-actively.
These are the kinds of issues that annoy the crap out of me with Cox. The attitude that it won't be fixed unless customers find it, complain about it, etc., and making customers go through the steps to prove matters to Cox, that is back-asswards customer service. Cox isn't cheap. They need to step up and pay attention to their infrastructure.
Will have hardware addressed early Saturday morning before its too hot for the Cox worker bees. Way too hot today to work now. | |
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physix
join:2009-06-30 | awesome... 11pm and:
T1 speed baby! hot hot hot in the 90's!!!1 | |
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| brian2220
join:2009-03-19
Glendale, AZ | Re: [AZ] Goodyear neighborhood slowdown here is mine at 3:07am in az
right now are the only times of the day i have good speed  | |
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physix
join:2009-06-30
| What exactly does a cox "node" look like? Where is it typically located? Not the one in my front yard but the main one that serves a neighborhood.
Hypothetically if someone were to crash a golf cart into this node at high speed wouldn't cox be forced to really stop by and fix it with better/newer hardware? (like an accident not intentionally of course)
Just wondering... | |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| Re: [AZ] Goodyear neighborhood slowdown
Node |
said by physix :What exactly does a cox "node" look like? Where is it typically located? Not the one in my front yard but the main one that serves a neighborhood. Thats a tap/hub. unless your golf cart has wings you won't be crashing into your node any time soon. heres one usually up on the poles.
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee | |
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ZincGT
join:2006-03-30 | 
My test - 8:45pm from goodyear, with preferred. Haven't seen any problems myself lately. | |
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