Fermi4
join:2005-03-08
Minneapolis, MN | Unable to view "HD" TV streams on 7MBPS I just activated Qwest DSL 7MBPS service at my new home. I previously had Comcast 6 MBPS service which usually topped out at 4.5-5MBPS on speed tests. With that service I was able to watch HD TV episode streams from abc.com, hulu.com, etc. with virtually no problem. With my Qwest service I am getting 5.0-5.5 MBPS on speed tests (higher "raw" speed than my Comcast connection), but HD streams from the same sites are unwatchably choppy. I've noticed that ping latency is quite high, no less than 75 ms to virtually any site I've pinged, and average 100 ms. Is this the problem? I admit I don't recall doing many pings from my Comcast modem because I never really had problems, so I can't compare.
As I'm new to DSL, I'm reading about the 32 ms interleaving and wonder whether it's worth trying to get that turned off--has anyone seen improvement in video streatming with that fix? I can post my modem stats (SNR/attenuation) later after I get home from work if that is helpful. |
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| I had the same problem here in Colorado. Streaming netflix to my xbox 360, HD would shut off and downrez to SD with my Qwest 7meg service. Switched to Comcast 6meg service, netflix streams HD no problem. I didn't try turning off interleave though, so I wonder if that would help? |
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Fermi4
join:2005-03-08
Minneapolis, MN | reply to Fermi4
DSL modem stats |
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| reply to Fermi4
try manually entering dns. 205.171.3.65 and 205.171.2.65. or you can try open dns/dydns.
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Study hard. Play harder. Girls hardest! |
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| reply to Fermi4
Hello this is Steph from Qwest, I am sorry you seem to be having issues with viewing certain streams! If you are still having issues after the various things you are trying, please email me at talktous@qwest.com (attention Steph in the subject line) with a copy of your post and some billing details. I would be happy to help get you in touch with a broadband support specialist to see if we can help with this issue.
thank you
Steph Lake
Manager - Consumer Affairs Team
talktous@qwest.com - attention Steph
www.twitter.com/TalkToQwest
"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.” |
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| reply to Fermi4
Why can we work out the problem on this board? so everyone can learn from it. |
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| reply to Fermi4
Qwest 7Mbps vs Comcast 8 Mbps I've got both. Gotta decide which to keep. Supposed to be comparable. What do you think? Which of these results is better?
Speed Test Results:
JAVA test to MegaPath, SanFran.: Comcast Cable, 8 Mbps / 756 Kbps
Speed Test #74170272 by dslreports.com
Run: 2009-07-03 00:21:22 EST
Download: 5035 (Kbps)
Upload: 1001 (Kbps)
In kilobytes per second: 614.6 down 122.2 up
Tested by server: 55 java
User: 2 @ dslreports.com
User's DNS: comcast.net
JAVA test to MegaPath, SanFran.: Qwest DSL, 7 Mbps / 1 Mbps (Thats what the sales guy said. 1 Mbps upload speed.)
Speed Test #74170456 by dslreports.com
Run: 2009-07-03 00:27:03 EST
Download: 1088 (Kbps)
Upload: 735 (Kbps)
In kilobytes per second: 132.9 down 89.7 up
Tested by server: 55 java
User: 2 @ dslreports.com
User's DNS: qwest.net
Note: All tests were done directly off the cable/dsl modem by the same PC. Ran each test multiple times. These are typical results. |
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rims
join:2000-10-22
Phoenix, AZ | reply to Fermi4
Re: Unable to view "HD" TV streams on 7MBPS Curious readers wonder: : Why not provide the train rate instead of 7/1 thats what the sales guy said" |
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| said by rims:Curious readers wonder: : Why not provide the train rate instead of 7/1 thats what the sales guy said" Why not provide the provisioned rate for cable? 8/756 is provisioned at 8.8/832 |
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 AthlGrondPremium,MVM
join:2002-04-25
Aurora, CO | reply to rims
An Explanation of DSL Overhead (or: Why is my DSL slower than advertised?)
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I'm not a tax dodger, I'm a potential cabinet appointee! |
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| reply to Joe in St Paul
Re: Qwest 7Mbps vs Comcast 8 Mbps said by Joe in St Paul :I've got both. Gotta decide which to keep. Supposed to be comparable. What do you think? Which of these results is better? Speed Test Results: JAVA test to MegaPath, SanFran.: Comcast Cable, 8 Mbps / 756 Kbps Speed Test #74170272 by dslreports.com Run: 2009-07-03 00:21:22 EST Download: 5035 (Kbps) Upload: 1001 (Kbps) In kilobytes per second: 614.6 down 122.2 up Tested by server: 55 java User: 2 @ dslreports.com User's DNS: comcast.net JAVA test to MegaPath, SanFran.: Qwest DSL, 7 Mbps / 1 Mbps (Thats what the sales guy said. 1 Mbps upload speed.) Speed Test #74170456 by dslreports.com Run: 2009-07-03 00:27:03 EST Download: 1088 (Kbps) Upload: 735 (Kbps) In kilobytes per second: 132.9 down 89.7 up Tested by server: 55 java User: 2 @ dslreports.com User's DNS: qwest.net Note: All tests were done directly off the cable/dsl modem by the same PC. Ran each test multiple times. These are typical results. Joe looks like you're setup for a 1.5 Mbps connection not 7. With 7 Mbps connection you should be seeing 5.5-6.2Mbps actual speed. Your upload speed is spot on though for Qwest. |
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| Nope, not 1.5 Mbps download. Qwest speed tests out at 5 Mbps to Minneapolis. But only 1 or sometimes 2 Mbps to San Fran. I'm paying for 7 Mbps. It seems that the train speed (upload) is about 875 kbps. The sales guy at Qwest didn't really know and was just saying 1 Mbps upload. Turns out that the Comcast upload IS 1 Mbps. |
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| Hey there, this is Brian with Qwest. I ran across your post here, and would like to offer my help with getting your Qwest DSL speed running properly. If you are paying for 7M speed, and getting less than 1.5M, there has to be a problem somewhere.
If you would like my help on this, please send me an e-mail to TalkToUs@Qwest.com, and put my name in the subject line.
Thanks,
B
Consumer Affairs Manager
Qwest Communications
www.socialmedia.qwest.com |
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| reply to Joe in St Paul
said by Joe in St Paul :
The sales guy at Qwest didn't really know and was just saying 1 Mbps upload. Turns out that the Comcast upload IS 1 Mbps.
he might be partially right. usually upload is 896k or 1M for older (grandfathered) accounts.
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Study hard. Play harder. Girls hardest! |
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