Unable to view "HD" TV streams on 7MBPS in Qwest http://www.dslreports.com/forum/r22639395 en Sun, 29 Nov 2009 04:52:33 EDT Sun, 29 Nov 2009 04:52:33 EDT Re: Qwest 7Mbps vs Comcast 8 Mbps http://www.dslreports.com/forum/remark,22725839 demoniacs :
said by Joe in St Paul :

The sales guy at Qwest didn't really know and was just saying 1 Mbps upload. Turns out that the Comcast upload IS 1 Mbps.
he might be partially right. usually upload is 896k or 1M for older (grandfathered) accounts.
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Study hard. Play harder. Girls hardest!]]> http://www.dslreports.com/forum/remark,22725839 Fri, 17 Jul 2009 18:06:38 EDT Re: Qwest 7Mbps vs Comcast 8 Mbps http://www.dslreports.com/forum/remark,22724222 TalkToQwest : Hey there, this is Brian with Qwest. I ran across your post here, and would like to offer my help with getting your Qwest DSL speed running properly. If you are paying for 7M speed, and getting less than 1.5M, there has to be a problem somewhere.

If you would like my help on this, please send me an e-mail to TalkToUs@Qwest.com, and put my name in the subject line.

Thanks,

B
Consumer Affairs Manager
Qwest Communications
www.socialmedia.qwest.com]]> http://www.dslreports.com/forum/remark,22724222 Fri, 17 Jul 2009 13:42:50 EDT Re: Qwest 7Mbps vs Comcast 8 Mbps http://www.dslreports.com/forum/remark,22721371 anon : Nope, not 1.5 Mbps download. Qwest speed tests out at 5 Mbps to Minneapolis. But only 1 or sometimes 2 Mbps to San Fran. I'm paying for 7 Mbps. It seems that the train speed (upload) is about 875 kbps. The sales guy at Qwest didn't really know and was just saying 1 Mbps upload. Turns out that the Comcast upload IS 1 Mbps.]]> http://www.dslreports.com/forum/remark,22721371 Thu, 16 Jul 2009 23:58:06 EDT Re: Qwest 7Mbps vs Comcast 8 Mbps http://www.dslreports.com/forum/remark,22717277 knkayotte :
said by Joe in St Paul :

I've got both. Gotta decide which to keep. Supposed to be comparable. What do you think? Which of these results is better?

Speed Test Results:
JAVA test to MegaPath, SanFran.: Comcast Cable, 8 Mbps / 756 Kbps
Speed Test #74170272 by dslreports.com
Run: 2009-07-03 00:21:22 EST
Download: 5035 (Kbps)
Upload: 1001 (Kbps)
In kilobytes per second: 614.6 down 122.2 up
Tested by server: 55 java
User: 2 @ dslreports.com
User's DNS: comcast.net

JAVA test to MegaPath, SanFran.: Qwest DSL, 7 Mbps / 1 Mbps (Thats what the sales guy said. 1 Mbps upload speed.)
Speed Test #74170456 by dslreports.com
Run: 2009-07-03 00:27:03 EST
Download: 1088 (Kbps)
Upload: 735 (Kbps)
In kilobytes per second: 132.9 down 89.7 up
Tested by server: 55 java
User: 2 @ dslreports.com
User's DNS: qwest.net
:p

Note: All tests were done directly off the cable/dsl modem by the same PC. Ran each test multiple times. These are typical results.
Joe looks like you're setup for a 1.5 Mbps connection not 7. With 7 Mbps connection you should be seeing 5.5-6.2Mbps actual speed. Your upload speed is spot on though for Qwest. ]]> http://www.dslreports.com/forum/remark,22717277 Thu, 16 Jul 2009 11:06:32 EDT Re: Unable to view "HD" TV streams on 7MBPS http://www.dslreports.com/forum/remark,22699755 AthlGrond : An Explanation of DSL Overhead (or: Why is my DSL slower than advertised?)
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I'm not a tax dodger, I'm a potential cabinet appointee!]]> http://www.dslreports.com/forum/remark,22699755 Mon, 13 Jul 2009 12:52:45 EDT Re: Unable to view "HD" TV streams on 7MBPS http://www.dslreports.com/forum/remark,22670929 Ted Sheckler :
said by rims See Profile :

Curious readers wonder: : Why not provide the train rate instead of 7/1 thats what the sales guy said"
Why not provide the provisioned rate for cable? 8/756 is provisioned at 8.8/832]]> http://www.dslreports.com/forum/remark,22670929 Tue, 07 Jul 2009 23:36:17 EDT Re: Unable to view "HD" TV streams on 7MBPS http://www.dslreports.com/forum/remark,22648725 rims : Curious readers wonder: : Why not provide the train rate instead of 7/1 thats what the sales guy said"]]> http://www.dslreports.com/forum/remark,22648725 Fri, 03 Jul 2009 08:19:11 EDT Qwest 7Mbps vs Comcast 8 Mbps http://www.dslreports.com/forum/remark,22648192 anon : I've got both. Gotta decide which to keep. Supposed to be comparable. What do you think? Which of these results is better?

Speed Test Results:
JAVA test to MegaPath, SanFran.: Comcast Cable, 8 Mbps / 756 Kbps
Speed Test #74170272 by dslreports.com
Run: 2009-07-03 00:21:22 EST
Download: 5035 (Kbps)
Upload: 1001 (Kbps)
In kilobytes per second: 614.6 down 122.2 up
Tested by server: 55 java
User: 2 @ dslreports.com
User's DNS: comcast.net

JAVA test to MegaPath, SanFran.: Qwest DSL, 7 Mbps / 1 Mbps (Thats what the sales guy said. 1 Mbps upload speed.)
Speed Test #74170456 by dslreports.com
Run: 2009-07-03 00:27:03 EST
Download: 1088 (Kbps)
Upload: 735 (Kbps)
In kilobytes per second: 132.9 down 89.7 up
Tested by server: 55 java
User: 2 @ dslreports.com
User's DNS: qwest.net
:p

Note: All tests were done directly off the cable/dsl modem by the same PC. Ran each test multiple times. These are typical results.]]> http://www.dslreports.com/forum/remark,22648192 Fri, 03 Jul 2009 01:04:52 EDT Re: Unable to view "HD" TV streams on 7MBPS http://www.dslreports.com/forum/remark,22647476 Maxiedo : Why can we work out the problem on this board? so everyone can learn from it.]]> http://www.dslreports.com/forum/remark,22647476 Thu, 02 Jul 2009 21:35:28 EDT Re: Unable to view "HD" TV streams on 7MBPS http://www.dslreports.com/forum/remark,22646366 TalkToQwest : Hello this is Steph from Qwest, I am sorry you seem to be having issues with viewing certain streams! If you are still having issues after the various things you are trying, please email me at talktous@qwest.com (attention Steph in the subject line) with a copy of your post and some billing details. I would be happy to help get you in touch with a broadband support specialist to see if we can help with this issue.

thank you

Steph Lake
Manager - Consumer Affairs Team

talktous@qwest.com - attention Steph
www.twitter.com/TalkToQwest

"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”]]> http://www.dslreports.com/forum/remark,22646366 Thu, 02 Jul 2009 17:27:24 EDT Re: Unable to view "HD" TV streams on 7MBPS http://www.dslreports.com/forum/remark,22640730 demoniacs : try manually entering dns. 205.171.3.65 and 205.171.2.65. or you can try open dns/dydns.
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Study hard. Play harder. Girls hardest!]]> http://www.dslreports.com/forum/remark,22640730 Wed, 01 Jul 2009 16:25:42 EDT Re: Unable to view "HD" TV streams on 7MBPS http://www.dslreports.com/forum/remark,22639731 Fermi : Here are the modem statistics I just grabbed from my PC.

DSL modem stats
]]> http://www.dslreports.com/forum/remark,22639731 Wed, 01 Jul 2009 13:19:41 EDT Re: Unable to view "HD" TV streams on 7MBPS http://www.dslreports.com/forum/remark,22639572 anon : I had the same problem here in Colorado. Streaming netflix to my xbox 360, HD would shut off and downrez to SD with my Qwest 7meg service. Switched to Comcast 6meg service, netflix streams HD no problem. I didn't try turning off interleave though, so I wonder if that would help?]]> http://www.dslreports.com/forum/remark,22639572 Wed, 01 Jul 2009 12:51:17 EDT Unable to view "HD" TV streams on 7MBPS http://www.dslreports.com/forum/remark,22639395 Fermi : I just activated Qwest DSL 7MBPS service at my new home. I previously had Comcast 6 MBPS service which usually topped out at 4.5-5MBPS on speed tests. With that service I was able to watch HD TV episode streams from abc.com, hulu.com, etc. with virtually no problem. With my Qwest service I am getting 5.0-5.5 MBPS on speed tests (higher "raw" speed than my Comcast connection), but HD streams from the same sites are unwatchably choppy. I've noticed that ping latency is quite high, no less than 75 ms to virtually any site I've pinged, and average 100 ms. Is this the problem? I admit I don't recall doing many pings from my Comcast modem because I never really had problems, so I can't compare.

As I'm new to DSL, I'm reading about the 32 ms interleaving and wonder whether it's worth trying to get that turned off--has anyone seen improvement in video streatming with that fix? I can post my modem stats (SNR/attenuation) later after I get home from work if that is helpful.]]> http://www.dslreports.com/forum/remark,22639395 Wed, 01 Jul 2009 12:15:53 EDT