mediahound
join:2008-02-19
Richmond, CA
 ·SONIC.NET
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4 edits | reply to mediahound
Re: You've come back!
I canceled a re-connection with Sonic and they charged me for the DSL Modem (which they did not ship out because I canceled the order) as well as $18.95 even though the connection order was canceled before it was even connected. I was told by their Sales department that I would not be charged anything since I canceled the order in time, and that she was able to grab the modem so that it wouldn't ship out to me.
Now several days later, Sonic customer support is saying I need to return the DSL modem in order to receive my money back. Hmm... I can't return something that was not even sent out to me. Look at the UPS tracking, no DSL modem was send nor delivered to me (tracking# 1Z60Y81A0397524578).
Sonic's customer support remains horribly inept. |
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DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs: | You were not charged for the modem, sorry for any confusion.
-Dane |
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mediahound
join:2008-02-19
Richmond, CA | A month later, you charged my credit card for service again; service that was never connected and that I do not have. You have got the worst billing practices I've seen and your customer service is lacking in every respect! |
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Snypes
join:2003-12-29
Santa Rosa, CA
| Hello, I feel for you. There is the occasion with DSL customers where things just don't work out. However your statement regarding charges is somewhat concerning. If you could send me your login name I will be happy to look into this with our billing group and see what needs to be done to straighten this out. I assure you this will not in any way reflect poorly on yourself. I have worked for this company for a long time and our practice has never been to drag an ex-customer through the mud but more to help them with their transition so they hold us in a better light in case the future brings them back our way. I am of course sorry things did not work out but I am willing to help untangle the issue so you can move on.
Thanks! |
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mediahound
join:2008-02-19
Richmond, CA
·SONIC.NET
·Comcast
·HostGator
·Dreamhost
·1and1
·EngineHosting
·ixwebhosting
| I've already been in contact with your incompetent billing/sales/customer support staff members. They said I would be refunded this latest charge but guess what? They refunded back to my credit card an amount lower than they charged me.
Is Sonic.net really this incompetent? Wait. I don't need to ask, I have my answer. |
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