http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22636976 en Sat, 11 Feb 2012 09:02:55 EDT Sat, 11 Feb 2012 09:02:55 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22797507 http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22797507 Fri, 31 Jul 2009 23:15:37 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22793943
my modem frequency changed yesterday:

Frequency 843000000 Hz Locked
Signal to Noise Ratio 38 dB
Power Level -6 dBmV

Upstream Value
Channel ID 1
Frequency 34500000 Hz Ranged
Power Level 36 dBmV



FIXED!!!!? holy crap! Thanks cox, I hope this sticks! ]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22793943 Fri, 31 Jul 2009 10:48:09 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22793321 is used to be zero

is page provides important information about the status and quality of the communications between your cable modem and the cable modem network.

Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.
Channel ID 0
Downstream Frequency 579.00 Mhz
Modulation 256QAM
Power Level -2.2 dBmV
Signal to Noise Ratio 37.1 dB

Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.
Channel ID 3
Upstream Frequency 37.80 Mhz
Modulation 16QAM
Bit Rate 10240 Kbps
Power Level 45.8 dBmV]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22793321 Fri, 31 Jul 2009 08:14:12 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22793313 ]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22793313 Fri, 31 Jul 2009 08:11:48 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22788399 http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22788399 Thu, 30 Jul 2009 10:09:14 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22787496 said by jsmiddleton4:

Not sure what your point is there dvd. My service in the afternoon is dial-up speed. Already verified and determined by Cox folks to be unacceptable. You sure seem to try and make my, and other's, complaints about our expectations. Are you trying to be helpful?
Well its a common misconception people believe they "pay for XX mbps" when in all actuality they are paying for "UP TO XX mbps" when its rez service.
I never said your slow speeds were acceptable nor did i say cox wouldn't do anything about them.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22787496 Thu, 30 Jul 2009 02:12:44 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22783728 http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22783728 Wed, 29 Jul 2009 12:24:22 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22783490 recently they have been closer to twenty
and at night i get close to 30 sometimes]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22783490 Wed, 29 Jul 2009 11:42:43 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22782773
Does it slow down by the afternoon?]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22782773 Wed, 29 Jul 2009 09:22:53 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22782771 http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22782771 Wed, 29 Jul 2009 09:22:37 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22782273
i have been told cox is working on my node ]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22782273 Wed, 29 Jul 2009 04:26:48 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22782023 said by jsmiddleton4:

We pay for an advertised service level.Unless you're with Cox business services, you're paying for "up to 20mbps with powerboost" AKA best effort.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22782023 Wed, 29 Jul 2009 01:36:16 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22782011 said by brian2220:

:(
i have premier plus

You're not even at "preferred" speeds. is it like that all the time or just at peak times?
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22782011 Wed, 29 Jul 2009 01:27:35 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22781290
]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22781290 Tue, 28 Jul 2009 22:13:31 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22776216
Typical runaround. "we've scheduled maintenance on or around --insert 1 week from now--" Please try again later. QAM adjustment whatever... FIX IT.

Shall I take another poll of my neighbors?]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22776216 Tue, 28 Jul 2009 01:30:34 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22776204
]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22776204 Tue, 28 Jul 2009 01:24:52 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22687503 Download 9,163,128 bps
Upload 2,596,984 bps

Frequency 579000000 Hz
Signal To Noise Ratio 37.2 dB
Power Level -2.4 dBmV

Upstream Value
Channel ID 2
Frequency 34496000 Hz
Power 50.5 dBmV

1:10 p.m., temp is 102. Internet connection quality going down.

Wanted to document this somewhere if I need to refer back to it.

Would be great if others would post some concrete numbers from "approved" testing. (See post on "What to post when...")]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22687503 Fri, 10 Jul 2009 16:12:51 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22686449 if our problems dont get fixed
something will have to be done ]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22686449 Fri, 10 Jul 2009 13:19:27 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22685820
With all the things I pay for it is only Cox that consistently provides less than Cox has agreed to provide AND they have excuses as to why its not their responsibility.

After Saturday's service me personally, I'm done. It is either fixed on Saturday or I am filing a complaint regarding consumer fraud Monday morning with the honorable Terry Goddard. And I bet I am not the only one to have done so or to be doing so. Cox just does not seem to want to get it. I as well as others want the service levels for which we pay Cox. Nothing more, nothing less. These dial-up speeds and not being able to connect to web sites starting in the afternoons into early evening is problematic.

I hope for my sake Saturday gets it fixed. I really do not want the frustration of dealing with a formal consumer complaint. I detest it when companies force consumers into acting like a jerk. However is not fixed Saturday Cox is leaving folks like myself with very few choices and IF the only option I have is to jerk-up, well I'll be the best jerk I can possibly be.....

Cox will get a chance to see how some of their lame excuses fly with Mr. Goddard.

Yes Cox needs to go to people's homes for certain kinds of problems. That does not mean Cox needs to go to people's homes for ALL kinds of problems. There needs to be an on-going organized triaging of their infrastructure by Cox rolling trucks to their various taps and capturing data out in the real world. Get away from your terminals and your pinging at your air conditioned terminals and start checking the infrastructure out here in the real world.

Create a map of problem areas and then fix them.

Imagine that. Cox actually doing some real world testing and preventive maintenance.

"We've pinged your modem from our tech support call center and everything looks fine from here...."

So?

Me back to decaf now.]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22685820 Fri, 10 Jul 2009 11:58:03 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22677106 i have premier plus
]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22677106 Wed, 08 Jul 2009 23:52:19 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22677084

My test - 8:45pm from goodyear, with preferred. Haven't seen any problems myself lately.]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22677084 Wed, 08 Jul 2009 23:46:38 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22671579
right now are the only times of the day i have good speed :(]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22671579 Wed, 08 Jul 2009 06:07:58 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22671546 said by physix:

What exactly does a cox "node" look like? Where is it typically located? Not the one in my front yard but the main one that serves a neighborhood.Thats a tap/hub. unless your golf cart has wings you won't be crashing into your node any time soon. heres one usually up on the poles.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee

Node

]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22671546 Wed, 08 Jul 2009 05:33:10 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22671372
Hypothetically if someone were to crash a golf cart into this node at high speed wouldn't cox be forced to really stop by and fix it with better/newer hardware? (like an accident not intentionally of course)

Just wondering...]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22671372 Wed, 08 Jul 2009 02:17:56 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22671346


T1 speed baby! hot hot hot in the 90's!!!1]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22671346 Wed, 08 Jul 2009 02:02:34 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22670606 http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22670606 Tue, 07 Jul 2009 22:25:38 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22669840
My Speed Results
Download 3,943,912 bps
Upload 3,119,184 bps

Cox wants to act as if they aren't having heat related issues. I understand their position. The cost to track them down and repair them is probably high enough to make even Obama choke. However it is none-the-less true and Cox needs to do something about it pro-actively.

These are the kinds of issues that annoy the crap out of me with Cox. The attitude that it won't be fixed unless customers find it, complain about it, etc., and making customers go through the steps to prove matters to Cox, that is back-asswards customer service. Cox isn't cheap. They need to step up and pay attention to their infrastructure.

Will have hardware addressed early Saturday morning before its too hot for the Cox worker bees. Way too hot today to work now.]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22669840 Tue, 07 Jul 2009 19:49:21 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22669571 http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22669571 Tue, 07 Jul 2009 18:54:54 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22669435 said by physix:

Looks like I got social hacked! I did send my information to CoxAZTech1 and he is not on the list.Yeah but he has the VIP tag. if they're not on the list and have no VIP tag, i wouldn't send them personal info / mac addresses.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22669435 Tue, 07 Jul 2009 18:27:42 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22667926


No change at my neighbors house either.]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22667926 Tue, 07 Jul 2009 14:08:06 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22661961
It feels like hardware at some point in Cox's infrastructure. Very much feels like heat related failure.

This happened before. Feels the same as then. Cox doesn't care. I have to do the dance. Truck roll tomorrow. Dance step 1......]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22661961 Mon, 06 Jul 2009 15:15:54 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22653004 said by jsmiddleton4:

Found out neighbor across the street having same symptoms of significant slow down starting about 4.

Right now its:

My Speed Results
Download 4,816,272 bps
Upload 2,636,392 bps
Classic symptom of oversubscription on the node.
as more people use the service, the less bandwidth is available
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22653004 Sat, 04 Jul 2009 07:47:15 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22652389

This afternoon at 1:06PM:


»test.lvcm.com right afterward pretty much mirrors these tests.

Cox Business services at my office in Phoenix near Metrocenter on the other hand is getting 100% of the contracted speed. (12M/1.5M)]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22652389 Fri, 03 Jul 2009 23:54:53 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22651378
Right now its:

My Speed Results
Download 4,816,272 bps
Upload 2,636,392 bps ]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22651378 Fri, 03 Jul 2009 19:19:35 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22650507 http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22650507 Fri, 03 Jul 2009 16:11:02 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22650281 http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22650281 Fri, 03 Jul 2009 15:18:18 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22650100
So shouldn't the mods do something about this wrongful solicitation of information? Perhaps ban the screennames that are engineered to look like admins? I'm pretty sure support@hotmail.com was never available to the public.

What would a MAC provide anyway? Owell, If cox can't fix it maybe a cox imposter can help... We'll see after the 6th. (changes are planned on the 6th I hear)]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22650100 Fri, 03 Jul 2009 14:36:37 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649654
The Cox guys here are as helpful as they can be. A real asset to Cox and we Cox users. But they can't make the local Cox folks do anything other than what the local Cox dudes want to do.]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649654 Fri, 03 Jul 2009 12:45:42 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649641 said by physix:

I just asked a neighbor for a test. This guy lives 6 houses away:



Maybe cox will want to send a tech to his house too and charge him.
WARNING! before you go willy nilly sending info to someone with an "official sounding" screen name, make sure they're on the authorised list!
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649641 Fri, 03 Jul 2009 12:43:08 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649578 http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649578 Fri, 03 Jul 2009 12:25:06 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649575
]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649575 Fri, 03 Jul 2009 12:24:42 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649550 http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649550 Fri, 03 Jul 2009 12:20:36 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649535
Sorry but that has not fixed it for the other folks that have noticed the problem and Cox does not need to do a truck roll to capture the data off any of their taps.

This is the Cox dance I detest. Proving to Cox its not my home and it is their infrastructure is time consuming and extremely frustrating. I wish there was an choice for service......]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649535 Fri, 03 Jul 2009 12:18:48 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649448
"It's like most of the the west coast does not exsist. This happened a few nights ago and Open DNS is not responding due to cox either."

I am not technologically savy enough to know what "it" is, but something is going on and Cox is not providing the service levels we are paying for. I hope they are getting on "it". I have been communicating with one of the most excellent Cox guys here who has let local folks know what we are experiencing. But as of yet no clarification or communication back regarding details.]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649448 Fri, 03 Jul 2009 12:00:12 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649431
MySpeed Results
Download 15,844,648 bps
Upload 3,524,104 bps

I would like to see the folks in Goodyear, Surprise, etc., do an early morning test, then a late afternoon to evening test.

Heat related? Equipment failing somewhere in the chain that is Cox HSI due to heat?]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22649431 Fri, 03 Jul 2009 11:56:35 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22648497

When I ran it yesterday (7/2) at 10:55AM it was like this:


The first is horrible, especially considering that it is 1AM! The second one is not bad, but not even close to what I was getting a couple of months ago. I rarely ever make it into 20mb/s speedboost territory any more and then only for an extremely short period.

Results shown here pretty well match what I get on this site and at »test.lvcm.com/]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22648497 Fri, 03 Jul 2009 04:24:53 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22647653

Just checked it again.

about 1/3 of what I get in the morning.]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22647653 Thu, 02 Jul 2009 22:18:20 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22647634
The similarity across the board for different folks makes me wonder what is going on. My problems started right after the state wide outage.

My Speed Results
Download 2,503,080 bps
Upload 1,942,576 bps]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22647634 Thu, 02 Jul 2009 22:13:35 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22647266
--
Great success! High five!]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22647266 Thu, 02 Jul 2009 20:47:05 EDT http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22645316
I'd have to agree with jsmiddleton4, something is not right in the Cox network somewhere either valley or statewide. Getting Cox to find the problem and fix it is a whole other ball of wax...

I'll have to start doing some additional testing on the Cox Business cable Internet service I have access to at a couple of my work locations and see if the problem is the same there.]]> http://www.dslreports.com/forum/Re-AZ-Goodyear-neighborhood-slowdown-22645316 Thu, 02 Jul 2009 13:54:06 EDT