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george please help me!!! »
« DSLXtreme Experience So Far  
AuthorAll Replies


dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA

reply to mmadson
Re: Disappointing speeds on 1500-3000/384-512 plan

Hi Matthew,

AT&T does have speed ranges for their packages. In the case of the package you selected it is 1500-3000/384-512. We do list the speed ranges on our website under the package that you select.

I took a look your line readings and they are marginal. I went ahead and opened a ticket with our support team. They will open a ticket with AT&T to see if you line can hold anymore without losing sync. They will bump it to the highest speed possible.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.
to forum · permalink · · 2009-07-01 21:37:43 · Reply to this

mmadson

join:2009-06-30
San Diego, CA

Fantastic! Thank you so much George for all your help even while on vacation. I suppose this is why DSLExtreme has such rave reviews. With that type of customer service I'm happy to stick around. Thanks again!
to forum · permalink · · 2009-07-02 10:48:41 · Reply to this
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Forums » Selected ISP Support » DSL Extremegeorge please help me!!! »
« DSLXtreme Experience So Far  

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